Broker Services | Claims administration and triage | Pro Global

Claims administration and triage

Maximise the potential of your claims administration with our expertise

Key Features of our Claims administration and triage process

Introducing our comprehensive suite of key features designed to optimise your claims administration process and ensure client satisfaction.From handling the first notice of loss (FNOL) to managing complex claims, our expertise and precision guide every aspect of the administration journey. With our adept market liaison skills, we efficiently manage market responses, collaborate with clients/TPAs, and produce essential non-bureau market documents.
Proactive risk management is at the forefront of our approach, where we swiftly identify risks, review coverage, and prepare claims files to expedite the process. Transparent communication is paramount in our interactions with insureds, experts, and insurers, fostering trust and facilitating clear resolution of queries. Finally, our efficient settlement process ensures swift processing of settlements, timely handling of insurers' responses, and prompt payment to beneficiaries, streamlining the entire settlement process for optimal efficiency and client satisfaction.

Comprehensive Claims Administration

We manage every aspect of claims administration, from FNOL to complex claims.

Expert Market Liaison

Our team efficiently handles market responses, liaises with clients/TPAs, and produces non-bureau market documents.

Proactive Risk Management

Identifying risks, reviewing coverage, and promptly preparing claims files expedite the claims process.

Efficient Settlement Process

Swiftly process settlements, handle insurers' responses, and ensure timely payment to beneficiaries.

Enhance your claims administration process

At Pro, we bring unparalleled experience and insights to claims administration and triage. As your trusted advisor in re/insurance, we specialise in enhancing every aspect of the claims lifecycle, ensuring seamless processes and superior outcomes.

From First Notification of Loss (FNOL) to handling complex claims, we excel in managing and improving all facets of claims administration. Our expertise spans process optimisation, market liaison, document production, and client communication, guaranteeing excellence at every step.

Benefits of claim administration

Introducing our comprehensive suite of benefits tailored to streamline your claims administration process and enhance client satisfaction. With our expertise, you can expect a seamless lifecycle for claims administration, saving valuable time and resources. Through transparent communication and proactive risk management, we foster trust and satisfaction, ultimately enhancing client trust in your services. Experience the optimisation of resources and operational efficiency, ensuring a smooth and efficient experience for both you and your clients.

Efficient claims administration

Transparent communication

Enhanced client trust

Resource optimisation

"Elevate your claims administration with our expertise and experience – your trusted partner ''

The Broker Services Team

Case Study

Reconciling Open Balances for Brokers

Pro Global addresses open balances for a leading broker, rectifying debts exceeding 365 days and restoring financial stability. Through meticulous analysis and reconciliation efforts, involving 7,992 transactions across 101 insurance and/or reinsurance companies, the project enhances transparency and trust with insurers. By successfully reconciling accounts and collecting brokerage fees, it establishes a precedent for robust financial management practices.

Latest Insights

Why the future is bright for the MGA market in Europe

This article was published in Insurance Business Magazine and is being republished to Pro Global website with thanks. Europe is fast establishing itself as a […]

The Strategic Imperative of Internal Audit Services

In 2024, the North American insurance sector is facing fresh regulatory challenges. It will be crucial for insurers to collaborate closely with regulators to pave […]

Responding to Rising Demand: Agency Portfolio Review in the North American P&C Insurance Market

Momentum is set to continue for the US P&C insurance market, according to Swiss Re, which predicts premium growth of 7.0% and 4.5% respectively in […]