FNOL The Challenge - Pro Global

The challenge

Occupational Disability Claims Processing

The initial questionnaire


Too long
– Up to 26 pages and 52 questions

Difficult to understand
– Professional activity, salary statement, ...

Excessive demands
– Of the (particularly mentally) ill insured persons

Communication channel
– Usually specified


– Necessary information for the performance test
– Basis for further inquiries

Adjusted multiple times
– Customisation
– Tabular representation of the profession
– Specification of sub-activities…

Human resources
– Often lacking for individual support

Status Quo

- Regularly incomplete and incorrect questionnaire
- Time-consuming queries required
- Basis for further performance test is missing

Our Mission

How do I get all the information needed for the performance check?

What does it include?

Pro Global Connect: Start (PGC: Start)
– Portal solution
– 100% browser based. No installation required
– Tablet and smartphone optimised
– Easy upload of all documents (medical documents, business documents)
– End-to-end digital
– Digital Questionnaire
– Smart questionnaire - known fields are pre-filled
– Analog remains possible
– The customer does not want a digital questionnaire - no problem
– The customer can leave the digital route at any time and jump back on again

– The customer gets the support they need
– Telephone callback
– Questions can be asked directly to our experts via the portal
– Video Assessment (in the Gold and Platinum packages)
– Support from our on-site service (in the Platinum package)
– Support from performance testers
– Specially trained for (video) telephony

100% legally secure and GDPR compliant
– All data stored in Germany
– Legally secure signature possible


Pro Global Connect: Start – references

This is what our claimants say

  • Ms. C. created the questionnaire very sensitively and patiently and took away my fears. Thank you very much and I ask you to convey my praise to her. Congratulations on such competent employees.
  • Mrs. S is a pleasant and competent contact. Thank you very much!
  • Keep up the good work and thanks for the opportunity to talk to you in person.
  • Extremely sympathetic and authentic advice and help.

Management summary

Pro Global Connect Start – What is it about?

- Quick and easy collection of the required documents/information
- End to end digital – analogue remains possible

Benefits insurer

- Insurers as helpers and not just as regulators (CX - "best in class customer service")
- Use of “Start” as a marketing tool when selling your own products

-  Increase in efficiency and effectiveness
o Better access to the benefit case through end-to-end digital support (analogue remains possible)
o Relief for your own highly specialized performance inspectors in obtaining the documents
o Improvement of the reservation quality

- Little effort and no own work (no IT effort)
- Very low cost
- First mover in the area


Meet the Europe team

Roman Claudius Claren

Managing Director

Patrick Koch

Head of Operations / Authorized Representative

Emilie Schopin

Team Lead Claims Handling

Daniela Haus

In-house lawyer, Claims Handling & Team Lead

Marie Wilkner

Business & HR Support Manager

Stilianos Kalaitzidis

Head of Business Development

Svetlana Salamatin

Operations and Finance Assistant

Sven Holzhauer

Claims Handling & Team Lead

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Contact the Europe team today


Pro Insurance Solutions GmbH
Hohenzollernring 14,
50672 Cologne

Open in Google maps

Tel: +49-221-499380-70
Email: Zentrale@pro-global.com


Pro Claims Solutions GmbH,
Kamener Str. 110

Open in Google maps

Tel: +49 (0) 2935 9642-0
Email: Zentrale@pro-global.com

Join us?

We’re always looking for proactive professionals to join our team. Whether you’re a curious and data-driven graduate, or an established expert in a specialist insurance field, we’d love to  hear from you. Click below to learn more about what it takes to succeed at Pro.