Claims Management

Pro enables you to take a more proactive approach to managing legacy liabilities. Combining deep expertise in legacy claims management with specialist claims technology, we have developed a proven approach to legacy portfolio management that allows you to put all your focus back on your core business.

Our experts manage all of your claims needs, including complex disease, illness and claims that are sensitive in nature and can advise on best strategies for your portfolio, as well as streamline your processes to reduce friction for you and your claimants. We focus on speed of achieving the right outcomes, while treating your policy holders and claimants fairly at all times.

We help you simplify procedures, reducing operational costs while delivering excellent customer experience. We also provide surge resources to cover peak periods of claims activity. Our experts work proactively, freeing up your claims personnel to focus on other activities.

For complex liability and legacy claims we use Pelican, our end-to-end digital claims platform. Pelican offers an integrated platform which creates a single version of the truth, automates processes, increases efficiency, removes duplication, improves lifecycle and reduces operational costs.

Our market-leading claims audits can help to improve claims management performance, while ensuring compliance with processes and standards. We are accredited Lloyd’s Claims File reviewers (CFR) and can provide robust management information on adherence to both corporate and regulatory standards.