Claims Management

Over 28 Years’ managing complex claims in Legacy and Run-Off global markets

Specialist Experts

Employers’ and Public Liability experience

Lloyd's London Market

Claims handling and operational support

Why choose Pro?

As specialised risks and policies increase, claims management gets more complex. It’s not feasible to employ all the specialist expertise you might need in house to achieve good outcomes.

Whatever your specialist focus we have the expertise to manage, simplify and streamline highly specialised claims operations. Take advantage of our efficiencies and economies of scale, to achieve improved financial planning, better cash flows and a healthier balance sheet.

  • Legacy claims and run-off solutions
  • Employers’ and public liability (EL/PL) specialist
  • Lloyd’s and London market claims handling and operational support
  • Peer reviews and strategic advisory
  • Due diligence and post M&A transition services
  • Post close audit and governance
  • Claims and portfolio outsource management
  • Operations and data transformation services
  • Auditing delegated claims functions

Legacy claims and Run-Off solutions

Pro can help you take a more proactive approach to managing old liabilities. Combining deep expertise in legacy claims management with specialist claims technology, Pro has developed a proven approach to legacy-portfolio management that allows you to put all your focus back on live business.

Contact us for help with:

Strategic advice on legacy portfolio; deal due-diligence; front-end inwards legacy claims management and scalable back-office support; data solutions, operational transformation, reserve analysis and actuarial review, broker replacement; run-off reinsurance; regulatory compliance reporting; ProTucket US Insurance Business Transfer platform.


Employers’ and Public Liability (EL/PL)

Being the market leader of complex EL or disability claims we can advise on the best strategies for your portfolio of cases as well as streamline your processes to reduce friction for you and your claimants and reduce the cost per case. Focused on achieving the right outcomes, treating your policy holders and claimants fairly at all times.

Contact us for help with:

Streamlining claims processes; complex employers’ liability and disability claims; claims reserving; reducing legal costs; EL claims outsourcing or technology platforms; legal/technical help with challenging cases.


Specialist Claims Handling & Admin

Managing claims should not be difficult, even for specialist lines. We can help you simplify your procedures, reducing operational costs and delivering an excellent customer experience. We can also provide surge resources to cover peak periods of claims activity. Our experts will align with your existing claims culture and work proactively, freeing up your specialists to focus on activities that really require their expertise. 

Contact us for help with:

Negotiating with policyholders and cedants; independent arbitration and litigation advice; reserve analysis and portfolio review; technical support such as triage and indexation; evaluation, critiquing and negotiation of policy buy-backs and commutations.


Complex Claims Platforms

Pelican is an end-to-end digital claims platform built specifically for the field of complex liability and legacy claims. Capable of absorbing data from legacy systems, paper based and green screen systems, it intelligently links multiple policies from multiple insurers against individual claims. It automates and consolidates manual processes increasing claims handler utilisation and efficiency, and improves the claimant experience whilst reducing operational costs.

Contact us for help with:

Our Pelican platform is a simple system that is exposure claims based, not policy based. It includes underlying business logic for exposure driven claims, removal of duplication and flexible MI. To book a demo email pro-claims@pro-global.com


Peer Reviews & Claims Audits

Our claims practitioners also provide peer reviews and third-party claims audits for all types of specialist claims functions.  We undertake both regulatory and technical audits across multi-territories and even multi-language claims.

Contact us for help with:

Delegated claims audits; claims peer reviews; Lloyd's claims file reviews; claims leakage or loss audits; reserving reviews; third party claims audits (TPA & DCA); claims due diligence.
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Country-specific Specialist Solutions

We know that different markets can have different specialisms. We’ve spent 28 years tailoring our specialist expertise for multiple markets and languages.

Case Study

Landmark outsourcing arrangement

Aviva and its reinsurer Swiss Re entered into an agreement to transfer the financial liability attaching to Aviva’s legacy Employers’ Liability (EL) book to Swiss Re under a reinsurance arrangement. As part of this transaction, they needed a robust claims handling partner capable of processing the thousands of complex EL and Public Liability (PL) claims received every year.

Contact

Do you have a claims need you want to chat over? Every business challenge is different and so are the plans we need to put in place to make your operation more successful.

Contact our Head of Claims for an initial chat:

Richard Lawson
Group Head of Claims

Meet some of our specialists

Richard Lawson

Group Head of Claims

UK

Pervin Sivanathan

Group Head of Audit and Advisory

UK

Chris Everson

Chief Operations Officer

UK

Guillermo Ogan

Claims Manager

Latin America

Eileen Lubold

Senior Claims Specialist

USA

Patrick Koch

Head of Operations / Authorized Representative

Europe

Iain Brown

Managing Consultant

UK

Andrew Smith

Senior Consultant

UK

Dani Rosser

Operations Leader - Technical Accounting

UK

Debbie Roome

Head of EL/PL Operations

UK

Jerry Perrins

Commercial Director

UK

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