Proactive support for your claims handling services
The claims process shouldn’t be difficult – nor should managing it. When you simplify things, you start to reduce operational costs and deliver an excellent customer experience.
Pro can help you become celebrated for how easy you make it for your customers to make their claim.
Our experts will align with your existing claims culture and work proactively, freeing up your specialists to focus on activities that require their expertise.
With 25 years’ experience in managing claims, your customers are in good hands.
- Negotiating with policyholders and cedants
- Independent expert advice during arbitration and litigation
- Reserve analysis and portfolio review
- External and internal auditing e.g. data cleansing, static claims, peer reviews, process reviews, forensic reviews and inspection of records
- Claims administration to ensure efficient, cost-effective processing
- Technical claims support e.g. triage and indexation
- Evaluation, critiquing and negotiation of policy buy-backs and commutations
- Surge resource to cover peak periods of claims activity
Working with you
We take a partnership approach – we’ll work as an extension of your in-house claims team and treat customers as if they’re our own.
Saving you time
We’ll take the slack so that your specialists don’t go bogged down in time-consuming claims management tasks.
Enhancing your reputation
By helping your claims management process run smoothly and efficiently, we’re helping to boost your reputation in the eyes of your customers.
Partner with Pro.
Partner with Pro and you’ll get a scalable service that fits your specific needs on claims management.