• es
  • en

    • Front End Services

    Enhancing broker performance with expert front end support

    Overview

    As brokers grow their portfolios and expand across Latin America, delivering consistent, high-quality client service becomes increasingly important. Pro Global’s Front End Support services provide the operational foundation brokers need to manage complexity and scale with confidence.

    Our multilingual team offers in-market support across the full client-facing lifecycle — from quote preparation and renewal management to binder oversight and risk input. By aligning local insight with international best practice, we help brokers enhance efficiency, reduce errors and strengthen their relationships with clients and capacity providers.

    What We Offer

    We provide experienced operational support across a wide range of client-facing activities, ensuring consistency and quality as you scale. Whether launching a new facility or supporting day-to-day operations, our team integrates with yours to maintain momentum and control. We handle essential technical tasks such as preparing quote packs, creating renewal presentations and ensuring contract certainty — giving your teams more time to focus on clients and strategy.

     

    In addition to process delivery, we offer guidance on best practice and regulatory standards to help brokers meet internal and external expectations. Our services are particularly valuable when managing delegated authority arrangements or broker-led facilities, where oversight, data quality and timely reporting are essential for maintaining trust with insurers and clients alike.

    Key service features include

    Quote and renewal preparation

    Support across quote packs, slips and renewal presentations to ensure timely delivery.

    Risk input and data management

    Accurate data input, cleansing and exposure validation for better decision-making.

    Contract certainty and risk verification

    Support to ensure alignment with policy terms and market requirements.

    Binder oversight and peer review

    Binder setup, monitoring, peer review and audit support to meet DA standards.

    Benefits

    Our Front End Support services help brokers stay responsive and efficient, even as volumes increase. With our help, you can focus on client value and strategic growth while we ensure your operations run smoothly behind the scenes.

    Scale with confidence: Support to expand into new markets or launch new facilities without overloading internal teams.

    Improve data quality: Cleansed, standardised data to support compliance, reporting and analytics.

    Enhance operational control: Consistent, auditable processes that align with delegated authority requirements.

    Free up internal resource: Reduce admin workload so teams can focus on commercial and client-facing tasks.

    “Pro’s Front End Support has helped us expand into new regions while maintaining a high standard of delivery — they understand our business and our clients.”

    Case Studies

    Overviews of client problems and our solutions

    Find out more about how our digital experts have helped our global clients across multiple areas of audit services. Each case study goes into detail of how our subject matter experts have helped clients with identifying the route cause of their problems and finding solutions.

    Contact

    Learn how we can power your operations with services adapted to your needs.

    Get to know our services and receive a personalized offer. Contact us.

    María Florencia Villalva
    Insurance Services Manager

    Meet the team

    Richard Emmett

    Head of Insurance Services

    UK

    Profile

    Dani Rosser

    Head of Broker Services

    UK

    Profile

    David Payne

    Client Manager

    UK

    Profile

    Latest Insights

    Apr 30, 2025
    Harnessing Technology in Public Sector Claims Management

    English – Local authorities face increasing pressure to manage complex liability claims efficiently and cost-effectively. These claims, often long-tail cases such as employer liability claims, […]

    Read More

    Contact the team

    +44 (0)207 068 8000
    getintouch@pro-global.com
    ÚNETE A NUESTRO EQUIPO
    CONOCE A NUESTRO EQUIPO
    PRO MGA SOLUTIONS
    © Copyright 2025 Pro Insurance Solutions Limited. Todos los derechos reservados.
    El Grupo Pro incluye empresas autorizadas y reguladas en diversas jurisdicciones, incluído el Reino Unido, que operan bajo la marca Pro Global (con la excepción de Pro MGA Global Solutions Ltd y sus empresas asociadas). Pro Global Holdings Limited es un holding registrado en Inglaterra y Gales, con domicilio social en Southgate House, Southgate Street, Gloucester, GL1 1UB (n.º de registro 10532385).
    Pro MGA Global Solutions is a trading brand of Pro MGA Solutions Limited which is a company incorporated and registered in England and Wales, whose registered address is One America Square, 17 Crosswall, London EC3N 2LB (Reg No. 10575665) with its principal place of business (office) at 18 King William Street, London EC4N 7BP. Pro MGA Solutions Limited is authorised and regulated in the UK by the Financial Conduct Authority (FRN: 770419).