Claims Management

Flexible, scalable claims support — powered by insight and experience

Claims Management Overview

Pro Global supports insurers across all stages of the claim’s lifecycle. Whether you need strategic guidance, surge capacity or full outsourcing, we help you reduce costs, improve cycle times and deliver better outcomes for your customers.

From high-volume motor and workers’ comp portfolios to legacy run-off and complex losses, our team combines market knowledge with digital capability to optimise your claims performance.

Key Features

We build tailored delivery models for each client — with resources available to scale at pace when required. Our claims professionals work across multiple classes and systems, underpinned by robust processes and governance.
We help simplify administration, improve oversight and reduce claim leakage, all while supporting a high-quality policyholder experience.

Run-off claims handling

End-to-end support from intake to closure across discontinued portfolios.

Workers’ comp (ART) and auto claims

Experienced handlers and specialist resources for high-volume line

Cut-off and settlement expertise

Technical and administrative support for cut-off negotiations and large loss closures.

Flexible resource model

Scale support during peaks in activity or implement long-term outsourcing solutions.

Benefits

We deliver claims solutions that combine speed, control and customer care — helping our clients meet today’s challenges and tomorrow’s demands.

Improve indemnity control and reduce claim costs

Reduce cycle times and improve customer satisfaction

Access specialist resource without long-term cost burden

Deliver consistent, compliant claims handling at scale

“Working with Pro gave us the agility to respond to surges in claims activity with no drop in service levels — they’re a safe pair of hands.”

Case Studies

Find out more about how our digital experts have helped our global clients across multiple areas of audit services. Each case study goes into detail of how our subject matter experts have helped clients with identifying the route cause of their problems and finding solutions.

Contact

We have the necessary experience to address your needs in claims management, offering specialized personnel, offering advice services, claims management, claims subcontracting and auditing.

Regardless of the branch in which it operates, we need the experience to handle, simplify and optimize the management of its claims.

There is an accident that requires your attention, contact us to know where we can help you:

Marina Belardo
Head of Operations & People Latin America

Latest Insights

Harnessing Technology in Public Sector Claims Management

English – Local authorities face increasing pressure to manage complex liability claims efficiently and cost-effectively. These claims, often long-tail cases such as employer liability claims, […]