The recent legal and regulatory turmoil surrounding TruStar Underwriting Inc. in Ontario, Canada, has sent ripples across Canada’s MGA community. Allegations of operational failures have reignited discussions about the critical need for robust oversight and governance in the MGA sector.
A Case Study in Risk
TruStar is currently embroiled in legal action against its former CEO, Daniel Moses, and other unnamed parties. Accusations include collecting premiums for non-existent policies and redirecting funds for personal gain. A court-appointed receiver, Grant Thornton, has been tasked with resolving the fallout, including addressing uninsured clients and reclaiming potentially misappropriated funds.
These allegations, though yet unproven, serve as a stark reminder of the possible consequences when governance fails. The case also highlights the complexity of managing MGA operations, particularly in markets where regulatory frameworks vary significantly.
Broader Implications for MGAs and Insurers
The TruStar case is not an isolated incident. Recent mergers in the broker sector have resulted in the consolidation of MGA portfolios, often creating operational challenges, particularly in premium management. In such cases, fragmented systems can obscure financial irregularities, making it harder to detect and mitigate risks.
In Ontario, regulators like RIBO and FSRA have intensified their focus on MGA oversight. FSRA’s 2023 review revealed that while MGAs represent a small share of the P&C market, their influence is significant due to the specialized nature of their operations. This raises questions about how effectively insurers are monitoring their MGA partners.
Pro Global’s Role in Mitigating Risks
At Pro Global, we are uniquely positioned to support MGAs and insurers in navigating these challenges. Our audit and compliance services help stakeholders ensure financial transparency, operational integrity and conformity with contractual agreements. Key areas of focus include:
Call to Action for Industry Stakeholders
The fallout from TruStar is a wake-up call for MGAs and insurers across Canada. Strengthening oversight, fostering transparency, and embracing proactive compliance measures are critical to restoring trust and ensuring consumer protection.
However, it is equally important to recognize the many high-quality, innovative MGAs that are driving progress in the sector. These MGAs play a vital role in improving the efficiency and relevance of insurance, offering specialized solutions that address unique market needs and challenges.
Pro Global remains committed to helping our partners build resilience in an increasingly complex market. By leveraging our expertise, stakeholders can navigate these challenges and emerge stronger, more accountable, and better prepared for the future.
Get in touch with our expert audit team to find out more.
The views expressed in this article are based on publicly available information from regulatory bodies and media reports. The allegations mentioned are unproven and remain subject to ongoing legal proceedings. Pro Global assumes no responsibility for the accuracy or completeness of third-party information cited in this article.
Name: Elaine Collier
Job title: Senior Auditor (Canada)
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Growth in Brazil’s insurance market is also robust. The general insurance industry is forecast to grow at a compound annual growth rate of 7.3%, rising from BRL 242.6 billion ($46.97 billion) in 2022 to BRL 344.9 billion ($68.03 billion) in 2027, according to GlobalData.
The scale and momentum of this growth underline the need for local knowledge, insights, and experience to navigate an evolving market. With a diverse range of regulatory requirements and operational challenges unique to Brazil, the demand for on-the-ground expertise has never been greater.
Tackling Complex Challenges
Among the pressing issues Brazilian insurers face is the challenge of unallocated cash. This persistent concern can tie up significant resources, but solutions are available. By leveraging historical data, adopting robust processes, and employing intelligent tools, the team at Pro Global Brazil is working closely with leading local insurers to systematically address unallocated cash. Unlocking this liquidity is vital for improving financial operations and enabling efficient growth.
Since entering the Brazilian market in 2020 with an initial focus on run-off insurance management, we’ve expanded our offerings to include bespoke automation solutions tailored specifically to local needs. These solutions not only address operational inefficiencies but also increasingly help businesses meet the growing demands for holistic digital transformation and proactive governance.
Automation: The Way Forward
The complexity and technology-driven evolution of Brazil’s insurance landscape is also driving the adoption of intelligent automation. More than 200 insurtech startups have emerged in recent years, transforming the market by addressing inefficiencies such as duplication and manual errors.
At Pro Global, we have embraced this shift, working closely with insurers to design tailored digital services, including advanced robotic process automation solutions.
From claims recovery for legacy treaty contracts to improving underwriting processes, these bespoke solutions are helping insurers navigate the unique challenges of the Brazilian market more efficiently than ever before. In a highly competitive growth market, this efficiency edge in dealing with complex challenges is what matters to Brazil’s leading insurers as they plan for the future.
Further reading: Spotlight on Growth in Brazil Part 2 – Navigating Regulatory Changes
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Name: Juan Bragadin
Job title: Country Manager (Brazil)
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This landmark legislation will replace the existing framework, introducing comprehensive changes to contract structuring, governing law, and operational processes. It aims to modernise the regulatory landscape and strengthen protections for policyholders, while placing significant demands on insurers and reinsurers to adapt their practices and enhance compliance.
Some Key Changes Under the Brazilian Insurance Act
1. Response Deadlines and Tacit Approval
2. Policyholder-Focused Regulations
3. Operational Impacts
These changes are not just regulatory updates; they signal a fundamental shift in how insurers and reinsurers operate. With greater emphasis on timeliness, transparency, and accountability, firms must streamline their internal processes and adopt a proactive approach to compliance.
Solvency Regulations: ORSA
In addition to the Brazilian Insurance Act, re/insurers are also grappling with the Own Risk and Solvency Assessment (ORSA) framework, which requires robust risk management and scenario analysis to ensure solvency. ORSA demands detailed internal assessments of an insurer’s ability to meet its obligations under various conditions, highlighting the need for stronger operational controls and enhanced risk modelling.
At Pro Global, we recognise the challenges these regulatory changes present and are seeing strong demand for expert local knowledge to support in-house compliance teams and provide independent reviews of processes. Our solutions are designed to help insurers strengthen their operational resilience, ensuring they can navigate the complexities of these regulations with confidence.
Technology and Innovation
In parallel with regulatory reform, Brazil’s insurance market is experiencing a surge in technological innovation. As highlighted in Part 1, over 200 insurtechs have launched in Brazil in recent years, and many are leveraging artificial intelligence (AI) to enhance underwriting, risk assessment, and operational efficiency. Generative AI and advanced automation tools, in particular, are proving invaluable in helping companies meet compliance demands, especially under frameworks like ORSA.
However, the integration of new technologies comes with its own challenges, particularly in the realm of cybersecurity. As insurers embrace end-to-end automation and digitised processes, ensuring data protection and operational security becomes paramount. As a result, we are seeing growing demand for support with tailored cyber audit solutions that help identify potential weaknesses to help enhance defences and strengthen re/insurers’ defences against growing cyber risks in this increasingly connected digital landscape.
Proactive oversight is Key
The introduction of the Brazilian Insurance Act is a pivotal moment for the industry to accelerate proactive oversight. The demand for automation, operational efficiency, and locally adapted solutions will only grow as the regulatory environment evolves. At Pro Global, we remain dedicated to helping our clients turn these challenges into opportunities, ensuring continued compliant growth and operational excellence in Brazil’s vibrant insurance sector.
Further reading: Spotlight on Growth in Brazil Part 1 – Finding Efficiency in Complexity in Latin America’s Largest Insurance Market
Get in touch to find out more about our services in Latin America.
Name: Juan Bragadin
Job title: Country Manager (Brazil)
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In his second work placement with Pro MGA Global Solutions, 17-year-old Ollie Dalzell gears up for a future in financial services.
This time last year, a bright young man walked through the doors at Pro MGA Global Solutions shortly after completing his GCSEs, to undertake a week’s work experience.
Undecided on which direction he’d like his fledgling career to go, he spent the week shadowing CEO, Danny Maleary.
Fast forward one year, after a successful first 12 months studying for his A Levels, Ollie Dalzell was back in the building, with his sights firmly set on a career in financial services.
“Last year was such a great experience for me, and it opened my eyes to what is out there,” said Ollie. “I spent that week shadowing Danny Maleary, attending the meetings he had scheduled, so I could see what a typical week looked like in this industry. But this year I came back knowing there were specific things I wanted to get out of the week, and it was a much more forensic look into this world.”
Ollie plans to study Maths at University, opting for modules that’ll incorporate Economics too. With that in mind, Ollie spent much of his time working with Preeti Bansil, Head of Operations and People at Pro MGA Global Solutions, to understand how the business uses models to help operate efficiently.
“We learn so much theory in the classroom, but when you sit in a workplace and see how models are used, it brings it all to life. You realise that the classroom only touches on the surface of reality. It was so helpful for me.”
Moving forward, Ollie stresses the importance of gaining workplace experience to help provide direction.
“For any soon-to-be school leaver out there, I can’t recommend work experience enough. Especially if you start out just shadowing someone, then going away and reflecting, to know if it piques your interest or not. If it does, you can go back and ask for a more specific experience so you can be absolutely clear if you’re going in the right direction or not. That’ll shape your decisions on Higher Education or whether you want to move straight into work.”
For Ollie, the hard work is only just beginning. He now aims to start making connections across the industry, creating a LinkedIn account and letting his ambitions be known.
We wish Ollie all the best for his final year of A Levels and watch on with interest.
Hear more from Ollie on his week at Pro MGA Global Solutions in the vlog linked above on Pro Global TV.
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La próxima temporada de Huracanes, podría ser una de las más desafiantes de los últimos años. Según la Administración Nacional Oceánica y Atmosférica (NOAA), la temporada de Huracanes del Atlántico en 2023, constó de 21 eventos, lo que la convierte en una de las temporadas más activas registradas.
A medida que América del Norte, América Central, América del Sur y el Caribe se preparan para lo que podría ser la temporada de Huracanes más severa en años, los (re)aseguradores deberían tomar medidas proactivas para asegurar la resiliencia y una rápida recuperación.
La preparación proactiva es esencial para mitigar el impacto de los Huracanes en sus operaciones y la comunidad en general.
Al enfocarse en la precisión de los datos, la modelación de riesgos, los controles de calidad y los planes de comunicación, los (re)aseguradores pueden construir una base sólida para la respuesta ante desastres.
Estas medidas proactivas, no solo protegen los activos de las compañías, sino que también contribuyen a la seguridad y el bienestar de sus empleados y las partes interesadas.
Prepararse con anticipación, permite a las compañías responder de manera más efectiva, reduciendo el tiempo de inactividad y ayudando a una recuperación más rápida.
El poder de la preparación
Los datos precisos son vitales y, al garantizar que sus datos estén actualizados y sean confiables, se equipará con la información necesaria para evaluar el riesgo y manejar las reclamaciones de manera eficiente.
Según el Insurance Information Institute, la temporada de huracanes de 2020 provocó pérdidas aseguradas por más de 60 mil millones de Dólares, lo que subraya la necesidad crítica de datos precisos. Piense en ello, como su sistema de alerta temprana, que le ayudará a identificar vulnerabilidades y fortalecer sus defensas.
Pero los datos son sólo el comienzo. Los modelos y simulaciones de riesgos integrales son sus ensayos generales virtuales, que le permitirán visualizar daños potenciales y poner a prueba sus potenciales respuestas.
No se trata de predecir el futuro; se trata de estar preparado para múltiples escenarios para poder asignar recursos sabiamente y eventualmente cambiar si fuera necesario.
Los controles de calidad, son su garantía de calidad. Al probar rigurosamente sus sistemas, datos y preparación del Equipo, identificará brechas y las abordará antes de que se conviertan en fallas críticas.
La comunicación también es crucial y es lo que mantiene a su Equipo alineado, a las partes interesadas informadas y a su comunidad conectada. Un plan de comunicación bien elaborado actúa como puente, asegurando que todos conozcan su papel y puedan actuar con decisión cuando corresponda.
Según una encuesta de Agility Recovery, el 73% de las empresas tiene un plan de comunicación de crisis, pero sólo el 27% lo practica con regularidad. Garantizar simulacros y actualizaciones periódicas de su estrategia de comunicación puede mejorar enormemente los tiempos de respuesta y la eficiencia.
Más allá de la tormenta: soporte receptivo
Cuando llega un Huracán, la eficiencia administrativa se vuelve primordial. La capacidad de gestionar un aumento de siniestros y tareas, puede marcar la diferencia entre una recuperación rápida y una interrupción prolongada.
Los procesos simplificados, junto con una gestión eficaz de las reclamaciones, pueden restablecer rápidamente la normalidad y brindar apoyo vital a las comunidades afectadas.
The Insurance Journal destaca que las empresas con procesos de reclamos preestablecidos y automatización, vieron una reducción del 40% en el tiempo de procesamiento durante la temporada de huracanes de 2017.
La tecnología también se puede aprovechar de manera efectiva a través de la automatización y el análisis de datos, lo que le permite acelerar las tareas posteriores al evento, reducir los errores y ofrecer información en tiempo real para guiar sus esfuerzos de recuperación.
La colaboración con las autoridades locales y los servicios de emergencia fortalece su respuesta, garantizando un enfoque coordinado y eficaz. Durante el huracán María en 2017, las empresas que colaboraron con agencias locales – y tenían planes de recuperación claros – pudieron reanudar sus operaciones un 30 % más rápido que las que no lo hicieron.
Un socio en resiliencia
En Pro Global, entendemos que la gestión de crisis no es un ejercicio de una sola vez.
Es un ciclo continuo de aprendizaje, adaptación e innovación. Aprovechamos nuestra experiencia y tecnología de vanguardia para ayudarlo no solo a capear la tormenta sino a mejorar después de ella.
Ofrecemos una gama de servicios de auditoría, diseñados para mejorar su resiliencia. Estas incluyen auditorías de gestión de siniestros, de reservas, de los TPA que manejan los reclamos, de MGA, entre otras.
Estos servicios de auditoría pueden ayudarle a identificar posibles debilidades y proporcionar información útil para fortalecer sus operaciones, lo que a su vez ayuda a su compañía no solo a cumplir con las normas, sino también a optimizar su resiliencia.
Si bien la temporada de Huracanes puede ser una época de incertidumbre, entendemos que prepararse para estos eventos es una prioridad para su negocio.
Tenemos una amplia experiencia en ayudar a los (re)aseguradores a prepararse y responder a desastres y podemos brindarle las herramientas y estrategias que necesita para afrontar este momento difícil.
La preparación no se trata sólo de salvaguardar los activos de su negocio; se trata de garantizar la seguridad y el bienestar de sus empleados y de la comunidad.
Si toma medidas proactivas ahora, podrá minimizar el impacto de los Huracanes y garantizar un regreso más rápido a la normalidad.
Visite nuestro sitio web o contáctenos directamente para obtener más información sobre cómo podemos ayudarlo.
Name: Guillermo Ogan
Job title: Head of Claims (LatAm)
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As North, Central, South America and the Caribbean brace for what could be the most severe hurricane season in years, businesses must take proactive steps to ensure resilience and quick recovery. Proactive preparedness is essential for mitigating the impact of hurricanes on operations and the wider community. By focusing on data accuracy, risk modelling, quality checks, and robust communication plans, companies can build a solid foundation for disaster response.
These proactive measures not only protect business assets but also contribute to the safety and wellbeing of employees and stakeholders. Preparing in advance allows businesses to respond more effectively, reducing downtime and aiding faster recovery.
The Power of Preparation
Accurate data is vital and by ensuring your data is up-to-date and reliable, you equip yourself with the insights needed to assess risk and handle claims efficiently. According to the Insurance Information Institute, the 2020 hurricane season resulted in over $60 billion in insured losses, underscoring the critical need for precise data. Think of it as your early warning system, helping you pinpoint vulnerabilities and fortify your defences.
But data is just the beginning. Comprehensive risk modelling and simulations are your virtual dress rehearsals, allowing you to visualise potential damage and stress-test your responses. This isn’t about predicting the future; it’s about being prepared for multiple scenarios so you can allocate resources wisely and pivot as needed. Quality checks are your quality assurance. By rigorously testing your systems, data, and team readiness, you’ll identify gaps and address them before they become critical failures.
Communication is also crucial and is what keeps your team aligned, your stakeholders informed, and your community connected. A well-crafted communication plan acts as a bridge, ensuring that everyone knows their role and can act decisively when it matters most. According to a survey by Agility Recovery, 73% of businesses have a crisis communication plan, but only 27% of them practise it regularly. Ensuring regular drills and updates to your communication strategy can vastly improve response times and efficiency.
Beyond the Storm: Responsive Support
When a hurricane hits, administrative efficiency becomes paramount. The ability to manage a surge in claims and tasks can mean the difference between swift recovery and prolonged disruption. Streamlined processes, coupled with effective claims management, can quickly restore normality and provide vital support to affected communities. The Insurance Journal highlights that businesses with pre-established claims processes and automation saw a 40% reduction in processing time during the 2017 hurricane season.
Technology can also be leveraged effectively through automation and data analytics, allowing you to expedite post-event tasks, reduce errors, and offer real-time insights to guide your recovery efforts. Collaboration with local authorities and emergency services strengthens your response, ensuring a coordinated and effective approach. During Hurricane Maria in 2017, businesses that collaborated with local agencies and had clear recovery plans in place were able to resume operations 30% faster than those without.
A Partner in Resilience
At Pro Global, we understand that crisis management isn’t a one-and-done exercise. It’s a continuous cycle of learning, adapting, and innovating. We leverage our experience and cutting-edge technology to help you not just weather the storm but thrive in its aftermath. We offer a range of audit services designed to enhance your resilience. These include loss fund audits, claims (insurance & reinsurance) peer reviews, third-party administrator (TPA) audits, MGA audit services, regulatory audits, among others. These audit services can help you to identify potential weaknesses and provide actionable insights to strengthen your operations, which in turn assist your business in being not only compliant, but also optimised for resilience.
Whilst the hurricane season can be a time of uncertainty, we understand that preparing for these events is a priority for your business. We have extensive experience in helping businesses prepare for and respond to disasters and can provide you with the tools and strategies you need to navigate this challenging time.
Preparation is not just about safeguarding your business assets; it’s about ensuring the safety and wellbeing of your employees and the community. By taking proactive steps now, you can minimise the impact of hurricanes and ensure a quicker return to normality.
Visit our website or contact us directly to learn more about how we can assist you.
Name: Guillermo Ogan
Job title: Head of Claims (LatAm)
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The MGAA annual conference remains one of the highlights of the year, and it’s 2024 edition was no exception. With a venue filled with market frontrunners, peers and future prospects, it’s easy to see why there’s a buzz about the place across the two days.
Pro MGA Global Solutions exhibited at the event for the first time this year. Below are the key takeaways from the conference, shared across those who attended the event.
The Future is Bright
There was a real emphasis on the Next Gen committee at the conference, with the panel hosting a discussion on Day One.
The Next Gen question panel was keen on removing the negative stigma around insurance to get more talented young professionals into the market. With the growing emergence of AI, data and the IoT, the opportunity to peak the interest of the future generation is certainly there. Steering our focus away from the more traditional terminology, can generate a buzz with school and university leavers.
Diversifying the way we teach and learn is also an important aspect in generating interest with young talent. This can mean many things, from tools used, time spent and exposure to different roles. We’re strong advocates of giving our young talent the experience and exposure of working with senior members of the team, rather than taking a hierarchical approach where a junior member of the team wouldn’t even have a conversation with a director until they’d been there five years or more.
A Diversifying Crowd
The MGAA has, as ever, welcomed new members in 2024. It was clear to see that the diversification of attendees at the conference was broader than in previous years, with more start-ups, innovative minds and outside-the-box thinkers being present.
Traditionally, a conference of this sort would be full of companies offering similar or the same products and services, with familiar approaches and the same future prospects. This year, however, we saw a whole range of people and businesses, taking new approaches – and it’s exactly what the industry needs to continue to evolve.
Fronting v Traditional Insurers
A panel discussion on Fronting vs Traditional Insurers took place, which provided a real healthy debate. It showed that both types of insurers have their place in the modern market and can be used in tandem by MGAs to enable the benefits of both and evidenced their “power of partnership” theme for 2024.
This speaks to the previous takeaway of new approaches, and it’s exciting to see where the market takes us over the next 12 months and beyond.
A New Perspective
In previous years, we have attended the MGAA Conference as delegates without a home to base ourselves at. This year, we decided to be an official exhibitor, which led to many people coming to visit our stand and spark conversations. We found this to be a brilliant opportunity for us. With some of the team roaming around the venue, and others manning the stands, we were able to have many more conversations than we’d had in previous years, and see the conference from a different perspective.
There were certainly more delegates this year, so attending en masse was important for us. We met many new prospects, and came away with opportunities to follow-up on. It was, as ever, great to see familiar faces too – and the coffee and breakfast rolls went down a treat. Simple pleasures.
We’ll Be Back
All in all, we had a very prosperous two days at the MGAA 2024 Conference, and are excited to attend again next year. Before then, of course, there’s business to be opened and closed, more events to attend and innovation to be sprung.
Thank you to MGAA for hosting such a brilliant event.
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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Pro MGA Global Solutions, Business Development Representative Emily Lewis highlights some of the key takeaways from BIBA 2024
The BIBA Conference 2024, held on the 15th and 16th of May, proved once again why it stands as the premier insurance event for brokers across the UK. The Pro MGA Global team and I attended with enthusiasm, with the mission of engaging with our friends and peers in the industry from our clients, partners, prospects, and the media. This year’s theme, “What’s Next?”, delved into the future of the insurance industry, sparking energetic discussions and providing insightful perspectives from influential and inspiring speakers.
The conference was a hive of activity, with a palpable buzz of excitement throughout. Among the many highlights, one key theme resonated deeply with us: the importance of regulatory stability as a driver of scalability and sustainable values for MGAs and brokers.
Regulatory Stability: A Pillar for Sustainable Growth
Regulatory scrutiny of the MGA sector in the UK is on the rise; a development we view positively. Every growth sector benefits from rigorous challenges that foster higher standards and better behaviours. However, it’s equally crucial that regulatory stability be maintained to ensure sustainable growth, especially for start-ups.
The discussions at BIBA 2024 underscored that while increased oversight is improving standards and consumer trust in the sector, it’s essential that regulation does not become a barrier to launching new MGAs. Compliance costs and strategies need to be thoughtfully integrated into business plans from the outset. This balance of challenge and support is key to nurturing a robust, innovative insurance market.
Enabling Growth for Local Brokers through the MGA Channel
One of the most significant impacts MGAs can have is enabling growth for local brokers. By partnering with MGAs, brokers can access tailored insurance products that meet the specific needs of their clients. This specialised focus allows brokers to differentiate themselves in a competitive market, offering unique solutions that might not be available through traditional insurance carriers.
A key area of discussion at the conference was how partnering with MGAs can significantly expand a broker’s market reach. MGAs often have access to innovative insurance capacity and products that are opening new revenue streams for brokers in a cost effective and operationally efficient way.
We are seeing this collaboration between brokers and MGAs fostering stronger, more value-driven partnerships. These mutually beneficial relationships help both parties grow and thrive, creating a robust support network that can drive sustained success. At Pro MGA Global Solutions, we are deeply committed to empowering local brokers by leveraging the MGA channel. Our participation in BIBA 2024 reaffirmed our dedication to facilitating growth and providing brokers with the tools and partnerships necessary to thrive.
Broker Facilitation: Partnerships for Success
A significant portion of our discussions also centered around broker facilitation, which is becoming an increasingly prominent trend in the insurance industry, driven by the evolving role of brokers and the increasing complexity of insurance products, with growth of facilitation supported by technology. We are seeing four distinct pillars of facilitation emerge – risk facilitation, product facilitation, “trading as” style facilitation, and MGA style facilitation. Watch this space for further insights from the team on this topic!
Embracing Innovation and Sustainability
BIBA 2024 was a reminder of the dynamic and rapidly evolving nature of the insurance industry. The energy and insights from BIBA 2024 will undoubtedly shape our strategies and actions in the coming months. As we look to the future, we believe that by maintaining a focus on regulatory stability and fostering strong broker partnerships, we can navigate the challenges ahead and continue to drive positive change in the industry. Thank you to the organisers for an excellent event, and to our friends and peers for the warm welcome we received and the excellent discussions we shared. Until next time!
Name: Emily Lewis
Job title: Business Development Representative, Pro MGA Global Solutions
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Revenue continues to scale: with 12% revenue growth, 2023 marks the third consecutive year of double digit revenue progression for Pro, out-pacing inflation.
Enhanced enabling capabilities: Pro is dedicated to delivering exceptional value for its clients with a focus on continuous improvement, driven by an ever growing team of expert practitioners augmented by technology and enhanced through data. 2023 saw Pro acquire a specialist Robotic Process Automation (RPA) business (Propel Automation) to further enable its client offering through application & scaling of automation capabilities.
A scaling team of insurance professionals: A team that is some 750 strong, with a track record for resilient scaling having grown the team by more than 50% in the last 4 years
2024 outlook: Momentum continues to build as further client relevant capability is deployed, with clear line of sight to another year of double digit growth and £50m+ of revenue
With an international team, Pro has offices in the UK, Europe, across Latin America and the US and business verticals including Pro MGA Global Solutions, as well as Digital Services, Broker Services, Claims Management, Audit Services, Financial and Technical accounting, and Underwriting Support.
Pro Global CEO Steve Lewis said:
“It is thanks to the unique and unparalleled strengths of our specialist insurance experts and the wealth of knowledge and skills that permeate our global team that we have been able to achieve consistent and progressive growth. Our story is testament to the exceptional value we pride ourselves in delivering to leading re/insurance providers, as a collaborative partner and key business enabler and we would like to take this opportunity to thank our clients for their continued support and trust.
Pro Global’s unique capabilities stem from a dynamic ecosystem of partnerships and cutting-edge technology. Looking ahead to 2024, we are committed to strategically expanding this ecosystem, embracing a holistic approach to transform the operational effectiveness of re/insurance businesses.”
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