The global broking marketplace is a competitive world. At Pro, our Broker Services team is always looking at how we can bring fresh perspectives, ideas and solutions to address key issues and pain points of our broker clients. We know that brokers face challenges with resourcing policy management and maintaining operational resilience as they scale, as well as securing the required skills and talent in-house.
Our team of over 60 broker services experts offer global support in a wide range of service that span the insurance services industry, including Accident & Health, Construction and Cyber Security.
on your key issues
multi class, multi territory expertise
suppporting sustainable growth
unparalleled depth and breadth of knowledge
The experts at Pro have focused in on premium processing as a key pain point for mid to large sized brokers, and we offer comprehensive professional support in the following areas:
We have significant experience in managing and improving all aspects of claims administration and triage in partnership with brokers. As the leading re/insurance trusted advisor, we apply our knowledge of best practice and perspective on the common pain points we see to ensure excellence in claims throughout the administration lifecycle:
Managing and reconciling Insurance Broking Accounts is a critical function for brokers that is central to ensuring the efficient use of capital, rapid payment of all valid claims and compliant cash allocation. The experts at Pro are here to help in the following areas:
Legacy books of business require efficient and compliant management, but brokers can sometimes struggle to allocate the right resources to this function, particularly when live business is growing. Pro has rich experience in managing legacy business and improving processes to realise the most efficient run-off and financial closure of a book, recovering funding and uncollected brokerage and resolving aged, outstanding technical transactions and cash.
The underlying structure of an insurance business can create an unallocated cash problem, either through manual allocation and mismatches caused by system constraints, ineffective accounting, and/or legacy system migrations. Pro Global can deliver cash clarity through its three -step resolve, remodel and maintain approach, and improve overall liquidity.
Our Broker Services team offer a broad range of expertise and with the global insurance broker market continuing to grow year-on-year, it’s a key area of focus for Pro and one which plays to our strengths as a trusted outsource partner.
Dani Rosser - Head of Broker Services
We know that different markets can have different specialisms. We’ve spent 28 years tailoring our specialist expertise for multiple markets and languages.
Pro offers underwriting and intermediary support as ‘front end’ services for Brokers as they expand their business and seek to maintain excellent service levels for their clients. Our expert team can bring invaluable guidance as to what best practice looks like when it comes to ensuring Brokers are running highly efficient client facing services.