Claims Administration and Triage
Maximise the Potential of Your Claims Management with Our Expertise
Is claims administration taking your team away from clients?
From First Notification of Loss to complex claims, market liaison, document production and settlement, claims administration demands precision and time. Gaps in the process slow settlements, frustrate insureds and erode client trust.
How Pro Global Helps
We bring unparalleled experience and insight to claims administration and triage. As your trusted advisor in re/insurance, we specialise in enhancing every aspect of the claims lifecycle, from FNOL to handling complex claims. Our expertise spans process optimisation, market liaison, document production and client communication, guaranteeing excellence at every step and superior outcomes.
Why choose Pro Global for Claims Administration and Triage?
We manage every aspect of claims administration, from first notice of loss to complex claims, with expertise and precision guiding each stage of the journey.
Our team efficiently handles market responses, liaises with clients and TPAs, and produces non-bureau market documents.
We swiftly identify risks, review coverage and prepare claims files promptly to expedite the claims process.
Clear interaction with insureds, experts and insurers fosters trust and facilitates the prompt resolution of queries.
We swiftly process settlements, handle insurers’ responses and ensure timely payment to beneficiaries, streamlining the whole settlement process.
Elevate your claims administration with our expertise and experience: your trusted partner across the claims lifecycle.
A Simple Proven Review Process
STEP 1:
Notification & Triage
Claims are captured at FNOL, triaged by complexity and risk, and coverage is reviewed so that files are prepared promptly.
STEP 2:
Market Liaison
We manage market responses, liaise with clients and TPAs, and produce the non-bureau market documents required.
STEP 3:
Communication & Resolution
Transparent communication with insureds, experts and insurers keeps everyone informed and resolves queries clearly.
STEP 4:
Settlement & Reporting
Settlements are processed swiftly, insurers’ responses handled and beneficiaries paid on time, with reporting that shows the outcome.
Client Success Story
Reconciling Open Balances for Brokers
Pro Global addressed open balances for a leading broker, rectifying debts exceeding 365 days and restoring financial stability. Through meticulous analysis and reconciliation involving 7,992 transactions across 101 insurance and reinsurance companies, the project enhanced transparency and trust with insurers. By successfully reconciling accounts and collecting brokerage fees, it established a precedent for robust financial management.
Benefits of claims management and triage
- Efficient claims administration: a smooth lifecycle that saves valuable time and resources.
- Transparent communication: trust and satisfaction through clear dialogue with all parties.
- Enhanced client trust: proactive risk management that strengthens confidence in your services.
- Resource optimisation: operational efficiency for you and your clients.
The Broker Services Team
FAQs
Every aspect of the claims lifecycle: FNOL, triage, coverage review, file preparation, market liaison, document production, client communication and settlement.
Yes. From routine first notifications through to complex claims, our team applies the expertise and precision each case needs.
Our market liaison specialists manage market responses, work with clients and TPAs and produce non-bureau market documents.
Transparent communication with insureds, experts and insurers is central to our approach, fostering trust and clear resolution of queries.
Our efficient settlement process ensures swift processing, timely handling of insurers’ responses and prompt payment to beneficiaries.
