Who Are We | Insurance Operations Specialists | Pro Global

Focus Fuels Success

We can help create scalable, specialist insurance solutions that enable you to focus and excel

About Pro Global

Welcome to Pro Global.  We’re the specialist insurance experts. We advise, consult, improve, outsource or audit your specialist insurance operations and we’re 100% focused on the insurance industry.  We work with brokers, insurers, reinsurers, insureTechs and MGAs to help build solutions that will create economies of scale or generate more revenue. 

We were founded in 1993 as a run-off services provider. Since then, we’ve developed deep expertise in a broad range of specialised policy areas. 

The majority of the largest Lloyd's syndicates, the five largest global reinsurers and several P&C companies worldwide use Pro to improve their bottom line. We have offices in London, New York, Cologne, Buenos Aires and Sao Paulo and can deliver multi-territory solutions for businesses of all sizes and specialisms.

We’re known for our proactively professional approach and working together with you begins with a conversation. Click here to book a chat.

“At our core, we’re a team of specialist insurance experts who can simplify specialist operations and transform insurance businesses. Whether you’re a broker or insurer, an underwriter or risk modeller – we can help you generate more value from specialist lines. We believe that focus fuels success and working with Pro will allow you to focus more time and resource on the core competencies that your business is built upon”

Steve Lewis, CEO

People make Pro what it is

Over the years we’ve developed proven processes and proprietary technology which allows us to deliver specialised solutions at scale. But we’ve never lost sight of the practitioner-led approach that built those systems and that our clients today value so highly. 

Our people make it their mission to create scalable, specialist insurance solutions that enable our clients to focus and excel. Our values are what hold this diverse team of specialists together.


We commit concrete actions and do what we promise.


With integrity at the heart of every decision, we focus on what will add most value.


We are curious, creative and insightful. We are not afraid to evolve.


We are inclusive. We help each other and our clients to shine.


We bring drive and enthusiasm to our work.

"They are a very engaging group of people to work with, offering open communication, a ‘can do’ attitude towards problem solving and an extremely pragmatic mindset in terms of solution design.”

Head of Operations at a market leading insurance company

Meet our Leadership Team

Steve Lewis

Chief Executive Officer & Group Head of Claims


Andrew Donnelly

Chief Financial Officer


Pervin Sivanathan

Group Head of Audit and Advisory


Mike Dalzell

Head of Group Assurance


Chris Everson

Chief Operations Officer


Patrick-Francis Lang

Head of Group HR


Richard Emmett

Head of Insurance Services


Danny Maleary

CEO (Pro MGA Global Solutions)


Chris Buer

Head of Marketing & External Communications


Louisa Pavis

Head of Consulting


Meet some of our specialists

Zakk Powell

Account Manager


Alberto deTrazegnies

Representative Peru

Other Experts

Karin Anderson

Senior Claims Handler / Account Manager (Claims)

Claims Management

Alexandra Hebblewhite

Senior Claims Technician – Complex Claims

Claims Management

Monzer Monzer

Data Analyst

Claims Management

Emma Rees

Claims Manager

Claims Management

Timothy Hanman

Claims Manager

Claims Management

Sabrina Nieto

P&C Manager

Claims Management Other Experts

Lucy Eaborn

Senior Claims Technician (Complex)

Claims Management

Sarah Kerry

Senior Claims Handler / Account Manager (Claims)

Claims Management

Partners and Business Relationships

Working with carefully selected specialist businesses allows us to bring more value across the insurance eco-system and leverage best-of-breed technology solutions.

Join our team

We’re always looking for proactive professionals to join our team. Whether you’re a curious and data-driven graduate, or an established expert in a specialist insurance field, we’d love to hear from you. Click here to learn more about what it takes to succeed at Pro.

Supporting our communities

Every year, each local Pro office chooses a local charity to support. It’s important to our teams to give back to the communities in which we work.  In the last year our teams have raised over £17,600 from a whole host of activities, such as cake-baking to 100-mile walks and even skydiving – for large national charities like MacMillan through to more regionally specific challenges like Epilepsy Scotland.

Pay Gap Report 2023

2022 has been a transformational year for Pro
Global and at the heart of that is our people.

Our Locations

Predicting risks and insuring against them is a global effort. Yet every territory has its own specialised policies, regulations and laws which can make global insurance solutions complex to deliver. We’ve honed our specialist expertise in multiple territories and languages for 30 years. We partner with clients around the world, acting for them across multiple markets, cultures and territories.

Latest Insights

Pro MGA sees 2024 as year of territorial expansion

This interview was originally published in Insurance Day, and is shared here with permission and thanks. Read the original here The managing general agent (MGA) […]

Growing a healthy pipeline of MGA talent

This interview was originally published in Insurance Business magazine, and is shared here with permission and thanks. Read the original here Amid supermarket shortages and […]

Encouraging the next generation of talent

When 16-year-old Ollie Dalzell finished his GCSEs, he spent part of his summer break shadowing Pro MGA’s CEO, Danny Maleary, to find out what the […]