As
Head of Operational Performance, I am accountable for driving and measuring
operational metrics including gross margin, utilisation and ultimately P&L
profitability. Working across all of Pro, I often work closely with our Heads
of Verticals, Operations managers, and Executive team to strategise operational
challenges, drive consistency in operational processes and initiate business
projects to gain efficiencies.
The diverse nature of operational
challenges, meeting client needs and exploiting new technologies allows me to
constantly deepen my knowledge and understanding of both technical Insurance
and Operational delivery. I also enjoy
collaborating with lots of different people across the business, sometimes in
different countries which gives me many different perspectives. Working in
organisational change means no two days are the same, which I love.
I started my career in Pro as a business analyst, exploring the use of robotics in Insurance. Since then, with the help of experts within Pro, my career has gone from strength to strength. I believe the collaborative culture and exposure to a variety of complex business challenges has enabled me to hone critical thinking alongside technical Insurance knowledge.
Furthermore, the business invests in their staff through supporting various courses and professional study which I have used to further broaden my knowledge.
If you are looking for a challenge, are passionate about change and want to work with some great people then Pro is the place to be!
