Tanischa's journey at Pro

What do you do in your role?

I joined Pro in October 2014 as a data administrator in the Underwriting Support department. My role was to receive, cleanse and process data from an excel spreadsheet into a client system in respect of insurers. Whilst processing these accounts we had to geocode the address information using google maps. In September 2016 I was given the opportunity to go to London to understand a new clients process and bring this function back to be administered by a team in Gloucester. Although this was a daunting thought at first, it turned into a new and exciting opportunity. In July 2017 I got promoted to a team leader role, my role now includes looking after the team’s day to day needs; allocating work, helping with queries and authorising holiday requests and timesheets. Another aspect of my role is to organise a weekly teleconference meeting with the client to discuss any issues that may arise. I liaise daily with the clients London based staff via phone, email or skype messaging, to ensure Pro are providing a first-class service.

Why would someone want to work in your team?

I feel someone would enjoy working in my team as we are sociable, caring and hardworking. All members of the team understand the importance of helping each other and working towards a common goal. For example, if someone has a heavy workload, you can always rely on the other team members to give a helping hand.

How has Pro helped you develop your career?

Pro has helped me develop my career by providing opportunities for training and providing me with the tools needed to work towards my industry recognised qualifications.

What would you tell a candidate to make them consider joining Pro?

I have thoroughly enjoyed my time at Pro and look forward to further extending my knowledge working here.

Use 3 words to describe what you need to be successful in your job?