I joined Pro in October 2014 as a data administrator in the Underwriting Support department. My role was to receive, cleanse and process data from an excel spreadsheet into a client system in respect of insurers. Whilst processing these accounts we had to geocode the address information using google maps. In September 2016 I was given the opportunity to go to London to understand a new clients process and bring this function back to be administered by a team in Gloucester. Although this was a daunting thought at first, it turned into a new and exciting opportunity. In July 2017 I got promoted to a team leader role, my role now includes looking after the team’s day to day needs; allocating work, helping with queries and authorising holiday requests and timesheets. Another aspect of my role is to organise a weekly teleconference meeting with the client to discuss any issues that may arise. I liaise daily with the clients London based staff via phone, email or skype messaging, to ensure Pro are providing a first-class service.
I feel someone would enjoy working in my team as we are sociable, caring and hardworking. All members of the team understand the importance of helping each other and working towards a common goal. For example, if someone has a heavy workload, you can always rely on the other team members to give a helping hand.
Pro has helped me develop my career by providing opportunities for training and providing me with the tools needed to work towards my industry recognised qualifications.
I have thoroughly enjoyed my time at Pro and look forward to further extending my knowledge working here.