My first role within Pro was a Technical Analyst within the Underwriting Support department and I was tasked with data entry. This role mainly consisted of reviewing Market Reform Contracts for specific sets of data and then recording this into our client’s bespoke system. I was also tasked with quality checking other team members work to ensure that our right first-time statistics were consistently maintained above the 95% set in our Service Level Agreements.
Since December 2020 I have been leading a team on Technical Accounting and my current role includes creating, manipulating and submitting LPANs to credit or debit Bureau insurers, liaising with our client via email or phone calls to ensure that first-class results are consistently delivered. My role also includes observing daily cash received, posting and allocating this cash to ensure smooth business operation and weekly bank reconciliations so we are compliant with the FCA.
With my new role, I am now responsible for the overseeing of my team’s day-to-day needs by supporting and encouraging my team members and providing regular feedback, to ensure that we are all aware of business or client procedural changes. This role also includes compiling all work completed to create and disseminate a report to our client monthly, so that there is full clarity to our client on what we complete.
My team is a tight knit unit and extremely hard-working, all team members are aware of their shared common goal and can rely on each-other for assistance whenever required.
As a company, Pro have been extremely supportive on my career journey thus far. I joined Pro in October 2016 as a Technical Analyst and since my beginnings I have transferred across multiple differing teams to increase my skill-base and knowledge within the Insurance Industry. In February 2020 I was promoted to a Technical Leader and moved to the Technical Accounting department as a result of my continuing successes and contract wins. Pro have also supported my career by sponsoring my journey to achieving a Diploma with the Chartered Insurance Institute and more recently a Diploma with the Chartered Management Institute.
There are multiple additional benefits working for Pro, including friendly and supportive colleagues. This is a great company to begin your career, I have enjoyed my time at Pro, and I am looking forward to continuing developing my career further here.