Zakk Powell's journey at Pro - Pro Global

Zakk Powell's journey at Pro

What do you do in your role?

My first role within Pro was an Assistant Technician within the Underwriting Support section of Insurance Services and I was tasked with Risk Capture for a Lloyd’s Syndicate. This role mainly consisted of reviewing Market Reform Contracts and Endorsements for specific sets of data and then recording this into our client’s bespoke system. I was also tasked with quality checking other team members work to ensure that our right first-time statistics were consistently maintained above the 95% set out in our Service Level Agreements.

Since December 2020 I have been leading a team within the Technical Accounting section of Insurance Services working alongside a London Based Broker and my current role includes leading a team to achieve high results on a multitude of different functions, including; Premium Processing, Closings, Accounts Receivables and Credit Control. I also liaise with our client via email, phone calls or face-to-face in their London Office to ensure that all Service Level Agreements and legislations are adhered to and discuss where improvements to processes can be made and how these can be implemented to ensure smooth business operations.

Why would someone want to work in your team?

My team is a tight knit unit and extremely hard-working, all team members are aware of their shared common goal and can rely on each-other for assistance whenever required.

How has Pro helped you develop your career?

As a company, Pro have been extremely supportive on my career journey thus far. I joined Pro in October 2016 as an Assistant Technician and since my beginnings I have transferred across multiple differing teams to increase my skill-base and knowledge within the Insurance Industry. In May 2022 I was promoted to a Team Manager as a result of my continuing successes, development and contract wins. Pro have also supported my career by sponsoring my journey to achieving a Diploma with the Chartered Insurance Institute and more recently, they are sponsoring me to complete a Diploma with the Chartered Management Institute.

What would you tell a candidate to make them consider joining Pro?

There are multiple additional benefits working for Pro, including friendly and supportive colleagues. This is a great company to begin your career, I have enjoyed my time at Pro, and I am looking forward to continuing developing my career further here.

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