Nurturing young talent and showcasing a pathway for progression is vital for piquing the interest of employees in their formative years. But attracting those whose careers are yet to begin is a different ball game.
For 16-year-old Izzy Joy, her career options range as wide as the alphabet, though a career in insurance may just be the ticket.
“Insurance really wasn’t what I thought it was going to be when I first came and I didn’t know what to expect.” After spending a week with Pro MGA Global Solutions, Izzy’s eyes have opened wide to the board spectrum of roles that sit within our industry. “It’s made me realise that I really do enjoy insurance and it’s much more broad and varied than I thought it would be.”
The week saw Izzy move across departments, working and shadowing various different roles within the company, and even included a visit to the Lloyd’s building and a trip to the MGAA 2024 Annual Conference.
“Attending the MGAA conference really helped to develop my knowledge of all that insurance entails. Getting the chance to attend client meetings that focused on business development, understanding more about the media and advertisement branch of Pro MGA, talking to and understanding the job roles for different members of the team, as well as participating in a vlog, made for a really enjoyable experience.”
But insurance is just policies, claims and renewals, isn’t it?
“This week has really helped me to realise that having a work and social balance is possible and this has been created here at Pro MGA. I also enjoyed the experience of being able to build relationships, and network within the insurance industry, surrounded by the best group of people. Everyone in the team was happy to answer any of my questions and were extremely welcoming. I’m so glad I got the opportunity to do my work experience here.”
There was even time for a game of crazy golf for Izzy and the team.
At Pro MGA Global Solutions, we’re keen to show the future workforce that insurance is a creative space, where individualism and ideas are welcome. The industry is moving at a rapid pace thanks to technology, and innovative minds will only help to continue that momentum.
“I got a great insight into the realm of insurance and was able to start to discover how insurance really works. Thank you to the team at Pro MGA!”.
Thank you to Izzy too, for her enthusiasm, hard work and dedication. We hope to see Izzy, and many others like her, enter our world of opportunity.
Hear more from Izzy on her week at Pro MGA Global Solutions in the vlog linked above on Pro Global TV.
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This article is shared with the kind permission of Intelligent Insurer.
That is according to Danny Maleary, chief executive officer of Pro MGA Global Solutions, who said he believes the agility and efficiency of the structure means it has a permanent place in the industry.
Pro MGA Global Solutions is a service provider to the sector, offering “MGA-in-a-box” packages which enable an MGA’s owners to focus on underwriting and capital-raising.
“The MGA will be the future of insurance if it is structured correctly, embraces the right operating model, uses technology, and offers good service,” he told Monte Carlo Today.
“That nimble approach is ultimately what the customer is looking for, whether that customer is an individual or the corporate. That is where the MGA excites me.”
“The Popularity Of The Structure Lies In Its Agility.”
There is no shortage of new entrants into the market, said Maleary, who began the business in 2016.
“We see 10 to 15 proposals a month which is an increase over the last couple of years from the five to 10 we would normally see,” he said. Of those, Pro MGA typically brings on about 15 new clients a year.
It currently works with 46 MGAs writing $600 million of gross written premium over 30 classes of business.
Maleary said the popularity of the structure lies in its agility and its ability to adopt and use cutting-edge technology.
“We are seeing a significant shift with insurers, reinsurers and alternative risk capital looking to support MGAs,” he said. “MGAs are very much at the forefront of the chief underwriting officer’s mind in terms of how they grow.
“Whether it is MGAs they own, or MGAs they support as third parties, there is a suite of platforms where they can offer their capital out, and that trend is going to continue to move upwards.”
Maleary added that MGAs were attractive to entrepreneurially-minded underwriters who wanted more autonomy than they might get in a large company, and that investors of all stripes were interested in supporting MGAs.
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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London, UK, 12th September 2024 – Pro MGA Global Solutions, the independent managing general agent (MGA) incubation division of leading trusted advisor for the specialist insurance sector Pro Global, is delighted to announce the appointment of Haris Khan as the new Head of Solutions and Markets, effective 1 November 2024. Haris brings a wealth of experience in the delegated authority sector, having previously served as the Delegated Underwriting Manager at Lloyd’s.
With this strategic appointment, Pro MGA Global Solutions is poised to enhance its market offerings and accelerate growth into 2025, aligning with its mission to nurture and attract top talent in the MGA incubation sector.
Haris’s extensive expertise will play a pivotal role in delivering exceptional value to clients, supporting the company’s growth ambitions, and expanding its footprint in key global markets.
Danny Maleary, CEO of Pro MGA Global Solutions, commented:
“We are thrilled to welcome Haris to our leadership team. His proven track record and deep understanding of delegated authority make him an invaluable addition to our company. Pro MGA Global Solutions anticipates robust growth throughout 2025, and we plan to further expand our team to ensure the brightest minds are driving our solutions. As we continue to build on our successful trajectory, offering an equal blend of business and technical expertise to our clients, whether they are entrepreneurs, brokers, underwriters, or insurtech firms, Haris’s leadership will be crucial in driving our expansion and ensuring that we remain at the forefront of innovation in the delegated authority sector. With Haris on board, I am confident that we will continue to deliver outstanding results for our clients and partners.”
Haris Khan, Head of Solutions and Markets, added:
“I am excited to join Pro MGA Global Solutions at such a dynamic time in the company’s growth journey. Danny and the team have laid a strong foundation for success, and I am eager to contribute to their sustainable growth by enhancing our market solutions and driving innovation. My focus will be on delivering tailored, strategic support to our clients, empowering them to achieve their ambitions and thrive in a competitive market. Together with the talented team at Pro MGA, I am confident that we will lead the way in shaping the future of the MGA sector.”
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The MGAA annual conference remains one of the highlights of the year, and it’s 2024 edition was no exception. With a venue filled with market frontrunners, peers and future prospects, it’s easy to see why there’s a buzz about the place across the two days.
Pro MGA Global Solutions exhibited at the event for the first time this year. Below are the key takeaways from the conference, shared across those who attended the event.
The Future is Bright
There was a real emphasis on the Next Gen committee at the conference, with the panel hosting a discussion on Day One.
The Next Gen question panel was keen on removing the negative stigma around insurance to get more talented young professionals into the market. With the growing emergence of AI, data and the IoT, the opportunity to peak the interest of the future generation is certainly there. Steering our focus away from the more traditional terminology, can generate a buzz with school and university leavers.
Diversifying the way we teach and learn is also an important aspect in generating interest with young talent. This can mean many things, from tools used, time spent and exposure to different roles. We’re strong advocates of giving our young talent the experience and exposure of working with senior members of the team, rather than taking a hierarchical approach where a junior member of the team wouldn’t even have a conversation with a director until they’d been there five years or more.
A Diversifying Crowd
The MGAA has, as ever, welcomed new members in 2024. It was clear to see that the diversification of attendees at the conference was broader than in previous years, with more start-ups, innovative minds and outside-the-box thinkers being present.
Traditionally, a conference of this sort would be full of companies offering similar or the same products and services, with familiar approaches and the same future prospects. This year, however, we saw a whole range of people and businesses, taking new approaches – and it’s exactly what the industry needs to continue to evolve.
Fronting v Traditional Insurers
A panel discussion on Fronting vs Traditional Insurers took place, which provided a real healthy debate. It showed that both types of insurers have their place in the modern market and can be used in tandem by MGAs to enable the benefits of both and evidenced their “power of partnership” theme for 2024.
This speaks to the previous takeaway of new approaches, and it’s exciting to see where the market takes us over the next 12 months and beyond.
A New Perspective
In previous years, we have attended the MGAA Conference as delegates without a home to base ourselves at. This year, we decided to be an official exhibitor, which led to many people coming to visit our stand and spark conversations. We found this to be a brilliant opportunity for us. With some of the team roaming around the venue, and others manning the stands, we were able to have many more conversations than we’d had in previous years, and see the conference from a different perspective.
There were certainly more delegates this year, so attending en masse was important for us. We met many new prospects, and came away with opportunities to follow-up on. It was, as ever, great to see familiar faces too – and the coffee and breakfast rolls went down a treat. Simple pleasures.
We’ll Be Back
All in all, we had a very prosperous two days at the MGAA 2024 Conference, and are excited to attend again next year. Before then, of course, there’s business to be opened and closed, more events to attend and innovation to be sprung.
Thank you to MGAA for hosting such a brilliant event.
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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This article was published by Insurance Business and is being shared here with thanks to the publication.
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In an interview with Insurance Business last year, Danny Maleary CEO of Pro MGA Solutions underscored the need for the managing general agent (MGA) sector to take a “grown-up” approach to creating a healthy talent pipeline.
Cautioning against complacency in efforts to bridge the talent gap facing insurance, he championed taking a grow-your-own approach to talent, which leverages the expertise and insights of existing team-mates. It’s a model his own team have taken to heart, as seen by the appointment of Emily Lewis to a new role as business development representative at Pro MGA Solutions in January 2024.
Having joined Pro Global in 2020 as an assistant technician within insurance services, Lewis noted the importance of firms being willing to recognise the potential of their people and to mentor them to help them fulfil that potential. When you have a business that’s willing to make that investment and to guide you along that journey, it makes all the difference, she said, but also essential is you being able to seize that opportunity and make the most of it.
Emily Lewis and Danny Maleary pictured above.
What it takes to bring young talent into and through the market
“For me, bringing in people like Emily who were in a different part of the business into the sector and into our world is something we’re looking to do more of,” Maleary said. “It’s by mentoring, coaching and guiding young talent as to what we do as a business but also in terms of their personal aspirations and career path that we can really make a difference.
“It’s good to see so many young, passionate individuals who are part of our talent pipeline and part of the future of our business. And our investment in them will continue throughout the whole of our growth story, not just in the UK but also overseas.”
How is the MGA sector faring with regards to talent development?
From his vantage point of observing the market, Maleary said it has become clear to him that certain areas of the MGA sector are underserved when it comes to embracing better diversity. It’s on the right path, he said, but the sector still has a lot more work to do. What is also clear is that it’s going to take a continuous programme of change and an ongoing commitment to nurturing and supporting a more diverse talent pipeline to move that dial.
“It has to start somewhere,” Lewis said. “And it really starts with having that physical representation where you see a team that is diverse and that has young people. Because that’s how you evidence progress.”
Is the wider insurance industry embracing talent initiatives?
The 2024 BIBA Conference was a great opportunity to speak with key stakeholders from all across the industry – from insurers, to reinsurers, to distributors – Maleary said, and it was interesting to see how conversations about talent are evolving. These businesses are really starting to build teams that are geared towards the future, he said, and are placing strong emphasis on empowering the next generation of talent.
“They’re putting the right focus on fostering and bringing along good quality individuals that just need that little bit of encouragement to help them develop a bit more confidence,” he said. “I’ve also seen that there are still some that sadly, haven’t done it yet. But there’s still time and generally speaking, I think where we are today is quite encouraging.”
Delivering the message of insurance to a broader talent base
Lewis highlighted that becoming part of the insurance has opened her eyes to the breadth of what the market does, but also to the range of opportunities an insurance career can offer. Before you join, she said, it’s easy to just think about insurance as being limited to cars and houses, but her experience in the sector has made her an advocate for spreading the word about the potential encased within an insurance career.
The next step now is for the market to embrace the opportunity to get out into the communities it serves and educate young people on the jobs that are available, she said. It’s something the industry hasn’t done enough of in the past and the time is right because more people are considering different career routes. Whether it’s graduate schemes or apprenticeships, or even support for travel expenses etc. there’s so much that insurance businesses can do to create greater access to insurance careers.
“It’s something I tend to kick around as an idea with my head of operations and people, how we can target people at the early end of their career,” Maleary said. “And we’ve nurtured individuals, we’ve taken on some internships. But I don’t think we do enough as a sector to get into schools early enough and have the right conversations with career advisors to really set out the stall of the insurance sector. Because there is still lots to be done and, as Emily said, it does have to start somewhere.”
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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Pro MGA Global Solutions, Business Development Representative Emily Lewis highlights some of the key takeaways from BIBA 2024
The BIBA Conference 2024, held on the 15th and 16th of May, proved once again why it stands as the premier insurance event for brokers across the UK. The Pro MGA Global team and I attended with enthusiasm, with the mission of engaging with our friends and peers in the industry from our clients, partners, prospects, and the media. This year’s theme, “What’s Next?”, delved into the future of the insurance industry, sparking energetic discussions and providing insightful perspectives from influential and inspiring speakers.
The conference was a hive of activity, with a palpable buzz of excitement throughout. Among the many highlights, one key theme resonated deeply with us: the importance of regulatory stability as a driver of scalability and sustainable values for MGAs and brokers.
Regulatory Stability: A Pillar for Sustainable Growth
Regulatory scrutiny of the MGA sector in the UK is on the rise; a development we view positively. Every growth sector benefits from rigorous challenges that foster higher standards and better behaviours. However, it’s equally crucial that regulatory stability be maintained to ensure sustainable growth, especially for start-ups.
The discussions at BIBA 2024 underscored that while increased oversight is improving standards and consumer trust in the sector, it’s essential that regulation does not become a barrier to launching new MGAs. Compliance costs and strategies need to be thoughtfully integrated into business plans from the outset. This balance of challenge and support is key to nurturing a robust, innovative insurance market.
Enabling Growth for Local Brokers through the MGA Channel
One of the most significant impacts MGAs can have is enabling growth for local brokers. By partnering with MGAs, brokers can access tailored insurance products that meet the specific needs of their clients. This specialised focus allows brokers to differentiate themselves in a competitive market, offering unique solutions that might not be available through traditional insurance carriers.
A key area of discussion at the conference was how partnering with MGAs can significantly expand a broker’s market reach. MGAs often have access to innovative insurance capacity and products that are opening new revenue streams for brokers in a cost effective and operationally efficient way.
We are seeing this collaboration between brokers and MGAs fostering stronger, more value-driven partnerships. These mutually beneficial relationships help both parties grow and thrive, creating a robust support network that can drive sustained success. At Pro MGA Global Solutions, we are deeply committed to empowering local brokers by leveraging the MGA channel. Our participation in BIBA 2024 reaffirmed our dedication to facilitating growth and providing brokers with the tools and partnerships necessary to thrive.
Broker Facilitation: Partnerships for Success
A significant portion of our discussions also centered around broker facilitation, which is becoming an increasingly prominent trend in the insurance industry, driven by the evolving role of brokers and the increasing complexity of insurance products, with growth of facilitation supported by technology. We are seeing four distinct pillars of facilitation emerge – risk facilitation, product facilitation, “trading as” style facilitation, and MGA style facilitation. Watch this space for further insights from the team on this topic!
Embracing Innovation and Sustainability
BIBA 2024 was a reminder of the dynamic and rapidly evolving nature of the insurance industry. The energy and insights from BIBA 2024 will undoubtedly shape our strategies and actions in the coming months. As we look to the future, we believe that by maintaining a focus on regulatory stability and fostering strong broker partnerships, we can navigate the challenges ahead and continue to drive positive change in the industry. Thank you to the organisers for an excellent event, and to our friends and peers for the warm welcome we received and the excellent discussions we shared. Until next time!
Name: Emily Lewis
Job title: Business Development Representative, Pro MGA Global Solutions
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Industry Buzz:
The conference was abuzz with a diverse array of topics discussed by esteemed speakers and panelists. Every session we attended was brimming with attendees, indicating a keen interest and a pressing need within the industry to engage in meaningful conversations around pertinent issues. From discussions on the emerging applications of new technologies like AI and machine learning, to regulatory challenges, the event encapsulated the dynamic landscape of Insurtech.
Networking Dynamism:
The networking room exuded a real energy, bustling with industry professionals eager to forge new connections and explore potential collaborations. It was a testament to the thriving ecosystem of innovation and collaboration driving the Insurtech sector forward. For Pro MGA Global Solutions, it provided a valuable opportunity to engage with key stakeholders, meet with clients, and explore synergies with technology providers to enhance our service offerings.
Evolution of MGAs:
The European MGA sector stands on the cusp of significant growth, offering insurers unparalleled access to local market knowledge and expertise. At Pro MGA Global Solutions, we are witnessing this evolution firsthand, with a record number of MGAs incubated in 2023 and a promising pipeline for 2024. There was strong interest at the event on the growth opportunities we are witnessing, and our perspective on how MGAs can best navigate new opportunities in Europen together with local markets.
Thriving in Turbulence:
Unlike previous market cycles where MGAs struggled amidst instability, they are now emerging as resilient and indispensable players in the insurance ecosystem. By bridging the gap between insurers and local markets, MGAs are not just surviving but thriving, fueling innovation and delivering tailored solutions to meet evolving consumer needs. This maturation of the MGA model was a key topic of conversation with our network at the event.
Accelerating Growth Trajectory:
As we look ahead to 2024, the stage is set for a milestone year of expansion for MGAs in Europe. What’s driving this growth? It’s a combination of factors, including technological advancements, regulatory support, and a shifting market landscape. With our finger on the pulse of industry trends, Pro MGA Global Solutions is poised to leverage these opportunities, empowering MGAs to navigate the complexities of the insurance market with confidence and agility.
Insurtech Insights Europe 2024 served as a catalyst for dialogue, collaboration, and innovation within the insurance industry. As we reflect on the discussions and insights gained, we are excited about the prospects that lie ahead. We look forward to reconvening in 2025 to chart the progress made and continue shaping the future of insurance together.
Thank you to the Insurtech Insights team for an excellent event. We are looking forward to reconvening in 2025!
Find out more about Pro MGA Global Solutions and get in touch with our team.
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2023 saw a record number of 20+ MGAs incubated in Europe through Pro MGA, and for 2024 we are already working on a double digit number of opportunities and we are expecting forecasted premiums of EUR 100m+ across our supported MGAs by year end. It’s clear that Pro MGA’s commitment to innovation and industry expertise is empowering MGAs to drive meaningful change within the insurance industry.
For decades, MGAs have been a stalwart presence in the insurance industry. However, unlike previous cycles where MGAs struggled amidst market instability, they are now not just surviving but thriving as valuable extensions of insurer underwriting capability, connecting innovative and relevant new products with local markets.
We feel 2024 has the hallmarks of a milestone year of expansion for MGAs in Europe. So, what’s turbo-charging this growth drive?
Traditional year-by-year arrangements are being replaced by multi-year contracts, fostering greater alignment and stability. This move towards long-term partnerships incentivises both parties to focus on sustained profitability and mutual growth, rather than short-term gains.
MGAs are also increasingly aligning with panels of insurers to explore capacity options. These alliances allow MGAs to access a diverse range of underwriting capacities, enabling them to offer comprehensive coverage across various lines of business while mitigating risk. By collaborating with multiple insurers, MGAs can maintain their independence while ensuring a secure and well-backed operation. Some MGAs have successfully secured non-classical risk capital by securing alternative risk capital from for example pension funds/trusts, looking to diversify their investment portfolios.
This model is not only enhancing the resilience of MGAs but also fostering competition among insurers, driving greater efficiency and innovation in the market.
Moreover, the increase in profit commissions, coupled with delayed earnings accrual, strengthens the financial performance of MGAs over time. By prioritising long-term relationships, insurers and MGAs are cultivating partnerships of trust that foster entrepreneurialism, and support the sustainable navigation of market fluctuations, laying the groundwork for enduring success.
Meanwhile, the investment landscape surrounding MGAs reflects both challenges and opportunities. While securing investment remains a hurdle in the current volatile investment environment, the attractiveness of proven MGAs as investment targets persists despite market uncertainties.
2023 saw a cooling-off period in the broader M&A market, but this is expected to turn around in 2024, and the MGA sector in particular remains active. MGAs with a track record of successful growth are fetching attractive multiples, drawing interest from investors and traditional insurers alike. Limited targets and heightened competition underscore the lucrative nature of MGA investments.
This competitive environment highlights the strategic importance of M&A activity within the MGA space and as part of an MGA’s strategic objective, as players vie to capitalise on the industry’s growth potential and secure their position in an evolving market landscape.
The most critical element to the value proposition of an MGA is of course the team behind it. MGAs are often formed by ambitious entrepreneurs who have grown frustrated with slow-moving systems at large insurers, and the space is also fostering and securing talent as start-ups grow. Talent is attracted to fast-growing, agile start-up environments, and there are many more in the market who want to be part of the MGA success stories that we are seeing. In fact, anecdotally we are seeing talent gravitate towards MGAs at a pace outperforming the general insurance space.
In particular, specialised niche underwriters are realising that their expert underwriting knowledge is highly valuable, and by joining an MGA structure that aligns with their area of expertise, they become more than a small cog in a large machine, and can drive a business forward and be rewarded for it.
The barriers to entry to start an MGA are now lower than ever before – the path is well-trodden. Enabling platforms like Pro MGA Global Solutions are keen to support high quality ideas backed by expert underwriting talent, and can take on the heavy lifting when it comes to the sometimes daunting regulatory and operational hurdles that can be overwhelming, particularly when resources are limited with start-ups.
The turbo-charged rise of European MGAs is not merely a short-lived trend but an upwards gear shift in the dynamics of the insurance industry. MGAs are poised to grow in influence in the European insurance sector, through collaborative partnerships, a strategic focus on insurer diversification and relentless pursuit of innovation.
The transition towards longer-term relationships between insurers and MGAs signifies an important maturation of the partnership model, emphasising stability, alignment, and sustained profitability over short-term gains.
Name: Hans Martin Døhlen
Job title: Managing Director, Pro MGA Solutions Europe Gmbh
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Finding talent is just one part of the equation. When Emily Lewis joined Pro Global in October 2020 – a time when the entire workforce was operating solely from home – it was clear the business had found a talented university graduate whose way of thinking brought fresh perspectives (note a first-class degree in Philosophy, Religion and Ethics at the University of Birmingham).
But being able to realise and nurture talent is what sets companies apart. In just over three years, Emily – who joined the business as an Assistant Technician – moved into Project Management, working on a key client, and is now readying herself for a fresh challenge in the new year – taking on the Business Development Representative role for Pro MGA Global Solutions. This is a great example of how people at Pro can move between business divisions and functions to further their career within the Group.
It’s a role Emily feels she is ready for in the next step of her fledgling career. “The required skill set isn’t dissimilar to what is needed of me now within project management, but it’s a step up in responsibility and it comes at an opportune time for me,” says Emily.
“Speaking to Danny Maleary (CEO of Pro MGA Global Solutions), he’s talked about a pathway for me with the MGA business, and has highlighted the need to bring the next generation through to provide new minds and new ways of thinking. It’s exciting to be part of an ambitious business.”
For Emily, the MGA sector will be a new one, but she believes the grounding she’s had in her first three years at Pro will stand her good stead, and references the support she’s received and will continue to receive from all her colleagues. She also works from the office up to three days a week now, something she wasn’t able to do when she joined the business due to the Covid-19 pandemic, and has found it enriching to be around her colleagues and feel the inclusive culture of the company.
With Emily, the Pro family has found, realised and nurtured a gem.
Name: Emily Lewis
Job title: Business Development Representative (MGA)
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In the dynamic landscape of Managing General Agents (MGAs), where ambition meets opportunity, Pro MGA Global Solutions stands out as the leading catalyst for entrepreneurial talent both in terms of the companies we support, and our in-house team.
With strong growth momentum in 2024 on the horizon, we are gearing up for a year of remarkable expansion.
Unlocking Potential Through Learning and Growth
At Pro MGA Global Solutions, we understand that continuous learning and development are the cornerstones of success. We are, after all, a people business and our commitment to training and nurturing talent is unwavering. We view ourselves not merely as a team but as a thriving community that values and invests in its people.
Our dedication to personal and professional growth empowers our team to excel in their roles, ensuring that we deliver exceptional service, advice and support to our ambitious clients. We firmly believe that investing in people is an investment in future growth, and this philosophy sets us apart in the industry.
Diverse, Inclusive, and Forward-Thinking
Diversity and inclusivity are embedded in our DNA, not as a forced agenda or tick-box exercise, but as a natural reflection of our commitment to nurturing the next generation of talent. Our team is a vibrant mosaic of perspectives, backgrounds, and skills, creating an inclusive environment where innovation thrives.
As we expand our horizons in 2024, we aim to increase brand awareness and attract new clients by showcasing the depth and breadth of expertise within Pro MGA Global Solutions. Our team boasts extensive experience in the Lloyd’s and global company markets, spanning brokers, service providers, and insurers. Moreover, we possess a profound understanding of the MGA landscape on an international scale.
Read more from our team here – Meet the team
Pro MGA Global Solutions: where ambition meets opportunity, and talent is nurtured to thrive.
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