June’s ALARM Risk National Conference 2025 brought together risk and insurance professionals from across the public sector – and once again reinforced just how much the sector is evolving. From conversations with local authorities and insurers alike, one theme stood out loud and clear: the time for technology-enabled transformation in public sector claims is now.
Although Pro Global has long advocated for a smarter, more data-driven approach to complex liability claims, it was clear from this year’s conference that the market is listening, and engaging with this challenge.
Consolidation Is the Word of the Day
The majority of public sector organisations we spoke to are actively reviewing and consolidating their claims systems. Whether driven by cost control, complexity, or compliance, there’s a clear appetite to rationalise fragmented legacy systems and build more connected, agile, and future-ready infrastructures.
However, choosing the right solution remains a challenge. With a crowded tech landscape and rising scrutiny over procurement spend, many delegates expressed the need for trusted guidance on how to invest wisely – balancing automation with human expertise.
Collaboration Is Gaining Ground
We also heard encouraging signals around greater collaboration between councils, insurers, and suppliers, from shared service models to joint risk pools and integrated claims partnerships.
The benefits are compelling: more consistent handling, lower administration costs, and real-time visibility of data across stakeholders. Technology is enabling smarter handoffs, automated workflows, and shared dashboards to reduce duplication and accelerate decisions.
This is a trend we believe will only accelerate as councils seek to do more with less, and demand more value from their insurance partnerships.
Data-Driven Decision-Making Is Maturing
Across the board, organisations are getting serious about claims data. From identifying fraud earlier to understanding recurring loss patterns, the focus is shifting from reactive processing to proactive risk management.
Yet digital maturity levels still vary widely. We had several conversations about how tools like our PELICAN platform can help drive consistency and smarter insights through:
- A unified view of all claims across internal and external stakeholders
- Real-time analytics and automated reporting suites
- Automated triage and workflow routing for faster resolution
For many, the question is no longer why transform claims handling – it’s how fast can we get there?
We’re encouraged to see public sector organisations asking tough questions about the future of liability claims. The desire to modernise is real – but so is the risk of fragmentation, duplication, or choosing a tool that doesn’t deliver long-term value.
That’s why we believe the answer lies in combining human expertise with the right digital enablers, solutions that reduce operational burden, improve outcomes, and ultimately save money for the public purse.
Further reading:
Harnessing Technology in Public Sector Claims Management
Cutting Costs, Not Corners – Four Steps to Smarter Claims Management
Want to continue the conversation, don’t hesitate to reach out: getintouch@pro-global.com
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Name: Kristy Lovegrove
Job title: Group Head of Technology and Digital Services
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