Environmental, Social & Governance (ESG)

Pro is committed to driving down its energy and carbon impacts, as it believes that climate change is one of the greatest risks to our world.

• The Company has moved to Hybrid working following the Covid 19 pandemic, with the direct impact to office space being a reduction of 4,500 square feet. 

• Pro continues to review its office space
  against business needs and reduce this
  accordingly when lease conditions allow,
  and / or work with landlords to improve
  the environmental footprint. Pro is currently
  operating its largest site at half of its
  pre-pandemic capacity, reducing energy consumption.

• As Pro leases its property portfolio, it is not directly able to purchase its energy, however Pro actively encourages its landlords to move to green energy consumption. 

• Video technology has been fully enabled for all offices. Pro has embraced the business operational step change seen as a result of the pandemic and the full introduction of video technology has meant that the volume of business travel have not returned to pre-pandemic levels.

• Pro has launched an Electric vehicle scheme as part of its UK benefits platform.

Pro is committed to seeking environmentally sustainable initiatives that deliver near-term efficiency, value, and health for its business, its people, and for the wider community.

• Pro has significantly reduced on-site paper
  storage and paper consumption, actively
  promoting a paper-free office. Pro has not
  purchased paper for our main site since
  early 2020, and all filing cabinets have
  been removed.

• Pro has recycled circa 100 monitors to a local school post-pandemic.

• Pro actively segregates all waste.

• Pro actively seeks ways to improve the ethical profile of beverage consumables.  Our largest site’s coffee is obtained from a local supplier who sources directly from farm producers.

Pro supports its clients’ environmental ambitions and values and incorporates ESG into supplier due diligence to ensure that Pro’s supplier actions and values are additionally considered as part of its operations.

• Pro seeks to comply with current environmental legislation working to minimise the impact of its activities on the environment.

Pro is focused on deepening relationships with key stakeholders by investing in its employees and partnering with customers, communities, investors and suppliers. In 2022 we launched our Belonging Strategy and through that we have:

• Developed our career framework in
  Insurance Services to enable a pathway for
  individuals to manage their careers through
  building blocks of competence, supported
  by study and apprenticeship programmes.

• Introduced our hybrid working arrangements to facilitate flexibility and reduce commutes which are both time
  consuming and stressful.

• Reviewed our organisational arrangements
  to ensure leaders are given time to carry out
  their managerial responsibilities including
  employee wellbeing and support.

• Hosting and running wellbeing webinars
  through our Health partner Vitality.

• Developed our leaders through a dedicated
  Pro level 3 management qualification
  and supplemented by lunch and learns.
  Additionally mental health first aid training
  has been provided for managers.

• Relaunched our Charity Committee to
  include Community projects facilitating
  donations and matching fund raising events at individual and team level for both local and national causes. In addition, fund raising
  through selling and donating IT equipment
  has supported local schools and the Red
  Cross at national level.

• Embedded our recently developed Values into a number of our people processes including our performance management process. We also reinforced this with the launch of Pro Stars which rewards those in the moment occurrences where are our values are demonstrated.

• Increased cultural awareness through
  regular updates and celebrations. We have
  also expanded our interactions in local
  communities to widen our brand to more
  diverse sections of our community through events (Gloucester Pride) websites and schools.

• Refreshed our communication channels using diverse media (video Q&As, Slido, etc) recognising people receive information in different ways.

The Company’s focus is to promote strong oversight, transparency, and risk management at all levels of our organisation, ensuring the resilience and long-term preservation of value for our business.

• Through Pro’s Governance Risk and
  Compliance function, an appropriate three lines of defence model is maintained (1st line - Business/Managers; 2nd Line - Compliance & Risk; 3rd Line – Audit/Assurance).

• Strengthening of Data Protection controls, IT
  Infrastructure and IT Security has resulted in a material shift in Pro’s operational resilience, which is a critical component for the success of our business.

• Potential legal, regulatory and reputational
  impacts to Pro’s business are continually monitored, along with market trends, to ensure that the Company responds appropriately with refining operational controls.

Pro maintains strong corporate governance practices through exemplary board management, senior leadership accountability, and proactive risk management.

• Pro operates a strong governance focus from top down on employee well-being, diversity and inclusion, health and safety, data security and regulatory compliance.

• Pro establishes clear and effective governance for ESG through its Risk and Control Senior leadership forum, reporting into the Group board.

• Pro maintains a suite of policies for Information Security, Privacy, Data Protection and Financial controls.

Pro is committed to high ethical standards through a strong Code of Conduct, ongoing diversity and ethics training, and executive leadership who promote a culture of integrity. 

• Pro maintains a Whistleblowing Policy that ensures no member of staff will be disadvantaged in the workplace because of speaking out about their concerns.

• Pro cultivates strong stakeholder relationships through transparency, open communications, and responding to stakeholder input.