We’ve all heard the AI hype, but in insurance, success isn’t about building a robot underwriter overnight. As Toby Fennemore, Solution Architect at Pro Global, puts it: “AI can’t fix bad processes – it’ll just do them faster.”
From wrangling messy data to navigating ethical minefields and regulatory twists, insurers making real progress are the ones getting the basics right. We caught up with Toby Fennemore, Solution Architect, Pro Global to find out how the smartest players are building momentum, and where the rest risk falling behind.
How are insurers tackling data quality, regulation and ethical risks with AI?
Toby: “AI is making headway in allowing us to transform the data into a common format from unstructured data, which is a significant problem in insurance, in order to fully leverage the capability we have to be realistic and map the as-is process and what we can do to streamline the need for data transformation . Insurers have made progress by focusing on data cleansing and structure before applying AI.
But deep-learning models, Generative AI and LLMs add complexity – they’re not always transparent, and that’s a risk when you’re dealing with personal data. Ethical use, regulatory compliance, and model explainability are not nice-to-haves – they’re non-negotiables. The firms getting this right are those treating data quality and governance as strategic priorities, not IT problems. AI is also an environmental challenge, business need to make sure they understand the impact of their AI initiatives on the Environmental side of their Environmental, Social and Governance (ESG) policies “
Q2: What’s the smartest way to approach AI in 2025 and beyond?
Toby: “Understand your processes before you digitise them. Delivering with AI is knowing what you want to solve. That means starting small, testing assumptions, and being crystal clear on how success will be measured. It also means investing in the boring stuff – clean data, consistent workflows, and good change management. Without that, AI is just smoke and mirrors. AI can’t solve bad processes, just do them faster. That said, the biggest gains will come from running two tracks in parallel: a disciplined, process-driven approach and a tech-minded, agile experimentation model. Alongside well-governed AI projects, insurers should also be running smaller, investigative AI pilots. Even when these fail, they offer huge value through insight – accelerating iteration and innovation. Controlled failure becomes one of your most powerful learning tools.”
Q3: Is there a gap growing between AI adopters and AI leaders?
Toby: “Absolutely. There’s a gap widening between those using AI and those who are embracing it at will. AI is becoming a central theme to Insurance Conferences, and those who are agile, experimenting with AI for both directed use case and R&D, will accelerate their business above those who aren’t. We need to be more tech-minded and embrace failure as a way to learn. Those companies who embrace AI and agile experimentation, will gain a wealth of data and knowledge of the best foot forward, while those still deliberating will be left behind.”
Whether you’re AI-curious or already deep in the weeds of model governance and data pipelines, one thing’s clear: the insurers winning with AI aren’t waiting around for perfect conditions, they’re building the right foundations, failing fast, and learning faster.
Name: Toby Fennemore
Job title: Solution Architect
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With nearly three decades of experience in the London (re)insurance market, Shayne Caple brings significant expertise in underwriting support, financial and technical accounting, portfolio management, and operational best practices.
As Head of Underwriting Services at Pro Global, Shayne works with dedicated team of over 350 specialists to deliver tailored technical support to more than 50 Lloyd’s and London Market clients. His deep operational knowledge and Prince 2 Practitioner qualification, ensures Pro’s underwriting services blend expertise, efficiency, and creative client-centric solutions.
We sat down with Shayne to explore the current market landscape, the opportunities it presents, and how Pro Global is innovating underwriting support to meet evolving client needs.
Q1: What are the key opportunities you see in the underwriting support market right now?
“The market is ripe for a strategic rethink around underwriting support. One major opportunity lies in moving beyond traditional, transactional models of tactical resourcing; what some still call “body shopping.” Today, the focus is on deploying scalable, onshore expertise that not only fills resource gaps but also drives process optimisation and operational resilience. MGAs, especially, are growing fast and require flexible, multi-class, multi-territory support that combines strong technical knowledge with operational agility.
Q2: What challenges do you think insurers and MGAs face regarding underwriting talent and support functions?
“The biggest challenge is the talent squeeze. Experienced operational support for underwriters – including underwriting assistants, bordereaux analysts, exposure management and credit control experts is in short supply, and both traditional insurers and fast-growing MGAs are competing for the same pool of professionals. This in turn is driving up costs and staff attrition, leading to a continuous cycle of recruitment and training, distracting teams from being able to think more long-term and strategically about evolving their operatig model sustainably. Many MGAs offer flexibility but lack mature support structures, which can limit operational effectiveness. Another challenge is that underwriting teams need more than administrative help, they need empowered, informed support that understands their business nuances and helps remove bottlenecks. Also, offshoring often falls short for underwriting functions due to time zone, expertise, and continuity issues. That’s why we champion onshore, people-centric support models backed by strong operational governance, such as TUPE (Transfer of Undertakings Protection of Employment) arrangements, to maintain continuity, retain knowledge, and improve resilience.
Q3: How is Pro Global innovating to address these challenges and future-proof underwriting operations?
“We take a holistic, people-first approach to underwriting support. This means structuring support teams around consistency, accountability, and continuous upskilling. We embed operational best practices, standardise procedures by line of business, and ensure clear task ownership so underwriters focus on decision-making rather than chasing admin. Our experience with TUPE transitions shows how thoughtful change management can stabilise teams, boost morale, and create a foundation for ongoing optimisation. We also integrate technology enablement, automation and data improvements, to reduce manual dependencies and free up skilled staff for high-value activities. Ultimately, by combining human expertise with technology and strategic resourcing, we help clients build underwriting operations that are scalable, resilient, and ready for future growth.”
Ultimately, our extensive market experience and exposure to multiple different operating models working with leading insurance businesses gives us a unique insight into “what good looks like”. We harness that knowledge and perspective to challenge a clients’ traditional model and to help them embed a best practise / optimised approach to delivering the successful outcomes they are focussed on achieving.
Thanks for your time, Shayne! If you want to learn more about Pro Global’s Underwriting Services, get in touch: getintouch@pro-global.com
Name: Shayne Caple
Job title: Head of Underwriting Services
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June’s ALARM Risk National Conference 2025 brought together risk and insurance professionals from across the public sector – and once again reinforced just how much the sector is evolving. From conversations with local authorities and insurers alike, one theme stood out loud and clear: the time for technology-enabled transformation in public sector claims is now.
Although Pro Global has long advocated for a smarter, more data-driven approach to complex liability claims, it was clear from this year’s conference that the market is listening, and engaging with this challenge.
Consolidation Is the Word of the Day
The majority of public sector organisations we spoke to are actively reviewing and consolidating their claims systems. Whether driven by cost control, complexity, or compliance, there’s a clear appetite to rationalise fragmented legacy systems and build more connected, agile, and future-ready infrastructures.
However, choosing the right solution remains a challenge. With a crowded tech landscape and rising scrutiny over procurement spend, many delegates expressed the need for trusted guidance on how to invest wisely – balancing automation with human expertise.
Collaboration Is Gaining Ground
We also heard encouraging signals around greater collaboration between councils, insurers, and suppliers, from shared service models to joint risk pools and integrated claims partnerships.
The benefits are compelling: more consistent handling, lower administration costs, and real-time visibility of data across stakeholders. Technology is enabling smarter handoffs, automated workflows, and shared dashboards to reduce duplication and accelerate decisions.
This is a trend we believe will only accelerate as councils seek to do more with less, and demand more value from their insurance partnerships.
Data-Driven Decision-Making Is Maturing
Across the board, organisations are getting serious about claims data. From identifying fraud earlier to understanding recurring loss patterns, the focus is shifting from reactive processing to proactive risk management.
Yet digital maturity levels still vary widely. We had several conversations about how tools like our PELICAN platform can help drive consistency and smarter insights through:
For many, the question is no longer why transform claims handling – it’s how fast can we get there?
We’re encouraged to see public sector organisations asking tough questions about the future of liability claims. The desire to modernise is real – but so is the risk of fragmentation, duplication, or choosing a tool that doesn’t deliver long-term value.
That’s why we believe the answer lies in combining human expertise with the right digital enablers, solutions that reduce operational burden, improve outcomes, and ultimately save money for the public purse.
Further reading:
Harnessing Technology in Public Sector Claims Management
Cutting Costs, Not Corners – Four Steps to Smarter Claims Management
Want to continue the conversation, don’t hesitate to reach out: getintouch@pro-global.com
Name: Kristy Lovegrove
Job title: Group Head of Technology and Digital Services
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The first-ever Insurer European MGA Summit in Amsterdam brought together a vibrant cross-section of market leaders, innovators, and entrepreneurs– and the message was clear: Europe’s MGA sector is thriving. But navigating its complexity requires a new level of governance, transparency, and trust.
From the floor of the event, optimism was abundant. Tech-enabled MGAs are growing fast, driving product innovation and improving distribution. In Italy, for example, the MGA market features over 100 participants and generates €2.6 billion in gross written premiums annually, the second largest in continental Europe. This market thrives on specialisation in financial lines, surety and specie, and digital distribution, despite the lack of a specific regulatory framework for MGAs. Boasting over 180 MGAs and an estimated regional premium of around €3.5 billion, Benelux is currently the most well-established MGA markets in Europe. This success is underpinned by robust regulatory frameworks and efficient levels of data transparency, especially in the Netherlands.
Mirroring the upward trends observed in more established MGA markets such as the US and UK, the growth in delegated authority appears to be a continental phenomenon, extending beyond the London market. Currently, approximately 40% of Lloyd’s business is delegated, and this figure is expected to rise.
However, particularly in the Lloyd’s market, there is a noticeable sense of caution. They are keen on ensuring controlled growth. With an emphasis on the necessity for systems, procedures, and processes to be very robustly established before allowing any significant expansion.
That’s where audit and advisory expertise comes in. A key takeaway from my conversations at the Summit was the enabling role that trusted advisors play in helping insurers and capacity providers meet the moment. With deep experience in Europe and an expanding footprint in Italy, our audit & advisory solutions support clients in five key areas:
As the MGA model matures across Europe, the opportunity is huge – but so is the responsibility. It was clear from Amsterdam that success in this next phase will hinge on stronger partnerships, clearer data, and robust oversight.
We’re proud to be supporting our clients in building a more resilient, confident, and future-ready European MGA market. Find out more about our delegated authority audit services in Italy
Name: Francesco Rastrelli
Job title: Senior Auditor
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Our Group Head of Technology and Digital Services, Kristy Lovegrove, caught up Hattie Armstrong, Host of the We are Insurtech Women podcast, for a compelling and dynamic interview highlighting the importance of understanding processes before implementing technology. It is a clear and critical message, particularly with the fast-evolving and significant impact of Artificial Intelligence (AI) in the industry as well as the need to embrace lifelong learning when it comes to technology.
Kristy joined Pro Global (Pro) back in December 2020 to spearhead a transition programme that aimed to leverage its applications and infrastructure, as well as transforming the way the firm worked with technology, during a large growth period.
Coming from a background, which predominantly focused on digital transformation and transition programmes across the financial services and major technology houses, Kristy’s experience complemented Pro’s approach to listening to market needs and developing solutions that directly address them.
Kristy said: “It’s interesting because I had always worked technology-first, whereas Pro is very much SME-led. It’s just a great place to be with technology, to be able to leverage both. It’s been really exciting to understand where you can make a difference.”
Kristy’s first stint in the insurance world prior to Pro saw her working on a claims system from a technology standpoint.
Of late AI has taken off in the insurance industry.
AI and Machine Learning Opportunities
Kristy highlighted the opportunities around AI and machine learning for the insurance industry.
“It’s about improving and increasing data quality [and] processing efficiencies, more prediction around missing data points, more accuracy in your risk assessment and pricing. The insurance market is still extremely document heavy and AI is allowing us to ingest more of that data and [make] quicker decisions. In a lot of organisations we have lots of data, we just don’t have the structure to get through that and AI is helping us generate those responses,” she added.
One example where AI has been beneficial, Kristy noted, is claims, where summarising large document sets is necessary, the data here includes First Notification of Loss, dates and details of the claim.
“It’s really helpful for claims handlers to be able to get that data more efficiently and quickly. From a reporting and analytics perspective as an organisation like Pro, being able to see trends, predictions,and the cost of the claim, is all really interesting. The biggest point people are learning is that you have to go into proof of concepts, and you have to understand what you are trying to achieve with AI and streamlining,” Kristy explained.
Therefore, sufficient planning is vital to benefit from the cost efficiencies of AI.
In terms of primary differences in adopting automation and subsequently tailoring solutions for reinsurers and insurers, Kristy noted that no firm does anything in the same manner.
Kristy continued: “A lot of what we look at is process optimisation – insurers are typically focusing on streamlining customer facing processes like claims handling, policy administration, customer experience and operational efficiency. We see more interaction on the idea of chatbots, mobile apps and automated underwriting
“Reinsurers, on the other hand, tend to concentrate on optimisation around risk assessment management processes like automation, data analytics and modelling reporting capabilities to better evaluate and manage large scale risk.”
But technology is not everything.
Never standing still
Kristy stressed the importance of continuously reviewing and evaluating processes to optimise workflows when it comes to technology. This includes working out the pain points of the team actually using the technology.
Ultimately, as technology is always evolving, keeping pace, being open to learning and asking questions continuously is key.
Name: Kristy Lovegrove
Job title: Group Head of Technology and Digital Services
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The UK insurance market is poised for continued growth, with EY forecasting a 5.2% rise in non-life insurance premium income in 2025. This growth presents a prime opportunity for MGAs and brokers to strengthen their collaboration, ensuring that businesses, particularly SMEs, have access to tailored, high-quality insurance solutions.
At Pro MGA Global Solutions, we currently manage 46 MGAs spanning over 30 classes of business – and this is just a snapshot of the market’s diversity. We are seeing a growing trend of MGA business plans focusing on high-quality partnerships, particularly those reaching regional brokers with propositions designed for the SME market. The role of MGAs in underwriting innovation and market agility is critical, but their success is intrinsically linked to strong broker relationships.
The backbone of distribution
Regional brokers remain the backbone of UK insurance distribution, serving local businesses with in-depth knowledge of client needs. For MGAs, these brokers offer vital market access, ensuring that specialist underwriting capabilities reach underserved segments. This partnership is mutually beneficial – brokers gain access to bespoke products that large insurers may not provide, while MGAs benefit from the brokers’ on-the-ground insight into customer risk profiles.
SMEs in particular rely on brokers who understand their industries and risks. MGAs can enhance this offering by developing innovative products that cater to niche business needs, ensuring that the right coverage is available where it is needed most. The ability of MGAs to design, price, and distribute specialist policies with agility makes them an essential part of the value chain, complementing brokers’ advisory roles.
Examples that highlight the evolving nature of broker-MGA relationships include the innovative work of companies like Aurora and blip. Aurora, a digital MGA, offers businesses tailored, easy-to-understand, and affordable insurance products in real-time. This is made possible through their proprietary algorithmic underwriting platform, which supports over 700 trade types. By utilising hundreds of data points, Aurora has revolutionised the insurance procurement process, enabling the instant purchase of complex policies. This innovation is further enhanced by their data-driven analytics, providing brokers with valuable insights to help clients make more informed decisions from a diverse and expanding portfolio of leading insurers.
Similarly, blip stands out as a digital-first insurance provider for small businesses. By offering competitively priced, clear, and accessible insurance products, blip enables members to not only save money but also share in profits and be part of a growth-focused business community. Their model highlights how MGAs can build strong relationships with brokers and clients, providing a comprehensive offering that aligns with the needs of small businesses.
At Pro MGA Global Solutions, we are also exploring similar partnerships to expand our offerings, collaborating with markets and businesses that unlock new growth opportunities while ensuring access to the right coverage for their unique needs. Our goal is to work closely with markets and brokers to develop propositions that help clients navigate an increasingly dynamic landscape – watch this space for further updates.
Regulation, Regulation, Regulation
The introduction of the FCA’s Consumer Duty has reinforced the need for MGAs and brokers to deliver fair value and ensure good outcomes for clients. This regulation places greater emphasis on providing relevant, affordable, and tailored insurance solutions, particularly for SMEs that may struggle to find suitable cover from traditional insurers.
By working closely with brokers, MGAs can develop policies that align with these principles – offering transparent pricing, clear policy wording, and flexible coverage options that truly support the UK’s SME sector. The challenge lies in balancing commercial sustainability with affordability, ensuring that businesses can access the protection they need without unnecessary complexity or cost.
The UK MGA sector is well positioned for growth, but its success depends on strong broker relationships. As supply chain pressures ease and economic stability is forecast, this alignment will be crucial in ensuring that brokers can offer tailored, competitive solutions in a rapidly evolving risk environment.
This piece was originally published in the May issue of The Broker, read it here
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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MGAs and brokers offer complementary value in the ecosystem of insurance, each playing a distinct and vital role in insurance distribution. MGAs bring specialist underwriting expertise and product innovation, while brokers offer trusted client relationships, and deep market insight. Far from replacing brokers, MGAs rely on strong partnerships to ensure that tailored insurance solutions reach the right markets – particularly SMEs that may otherwise struggle to access appropriate coverage.
The Strength of the MGA-Regional Broker Relationship
Regional brokers have long been the backbone of the UK’s insurance distribution network, serving local businesses with a deep understanding of their clients’ unique needs. For MGAs, these brokers offer invaluable market access, allowing specialist underwriting capabilities to reach underserved or niche segments.
Recent research from IBISWorld highlights the continued expansion of the UK insurance agents and brokers sector, with revenues rising at an annual rate of 8.5% to reach £21.4 billion. This growth underscores the critical role brokers play in facilitating insurance transactions and advising clients, particularly in the SME market.
However, the evolving risk landscape demands an agile and tailored approach to underwriting – a nimbleness that many large insurers struggle to meet. This is where MGAs thrive, leveraging specialist expertise and data-driven insights to develop products that address emerging risks. By collaborating with regional brokers, MGAs can ensure that these bespoke solutions reach the businesses that need them most, and match the underwriting appetite of their capacity backers.
The Importance of a Streamlined Claims Process
As MGAs continue to evolve, many are developing in-house claims functions to enhance service levels and provide a more seamless experience for policyholders. However, clarity over claims responsibility – whether it sits with the broker, MGA, or insurer – is crucial. continued focus on ensuring clear claims responsibility is essential for good customer outcomes.
To maintain trust and efficiency in the insurance value chain, claims handling must be streamlined, ensuring that policyholders know exactly where to turn when they need support. Fast, transparent, and efficient claims processes should be a priority for all stakeholders, reinforcing the importance of well-defined roles and collaborative service delivery between brokers, MGAs, and insurers.
The Role of Advocacy and Regulatory Clarity
Despite the opportunities within the MGA sector, regulatory uncertainty remains an ongoing challenge. The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty and recent scrutiny around commission disclosure in multi-occupancy buildings insurance have highlighted the need for greater clarity in the MGA model.
The debate on transparency and commission disclosure has raised fundamental questions about the role of MGAs within the insurance value chain. Are MGAs to be treated as brokers, or should they be recognised as agents of insurers? Without clear regulatory distinctions, the industry risks confusion, inefficiencies, and unintended compliance burdens on MGAs.
This is where the Managing General Agents’ Association (MGAA) has played a vital role. Through active engagement with the FCA, the MGAA has helped clarify: under the Insurance Conduct of Business Sourcebook (ICOBS) 6A.7, commission disclosure requirements apply specifically to brokers, not MGAs acting as agents of insurers. This recognition is a significant win for all in the insurance sector and clarifies each distinct position in the insurance ecosystem.
Here at Pro MGA Global Solutions, we call on the MGAA to continue this important advocacy work to ensure that MGAs can operate within a framework that supports innovation while maintaining regulatory compliance.
A Call to Action
As we look ahead, thriving MGAs and regional brokers across the UK are embracing the power of partnership. The strength of the regional broker network is instrumental in ensuring that specialist underwriting capabilities reach businesses that might otherwise struggle to find appropriate cover. At the same time, MGAs are well positioned to champion transparency, best practices, and a commitment to delivering value to policyholders that will ultimately benefit from a more agile, joined-up insurance market.
This piece was originally published in the April issue of The Voice, read it here
Name: Danny Maleary
Job title: CEO, Pro MGA Global Solutions
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América Latina está emergiendo como un punto clave para la innovación en seguros a nivel mundial, y la automatización está desempeñando un papel central en la transformación de la eficiencia y la interconectividad del mercado. Según el informe de Mapfre sobre el ecosistema insurtech en la región, América Latina está experimentando una rápida transformación digital, siendo la automatización un motor clave de eficiencia y crecimiento. Las aseguradoras —tanto locales como internacionales — están compitiendo por desplegar soluciones automatizadas que simplifiquen procesos, reduzcan costos y mejoren la experiencia del cliente. Como resultado, en Pro Global Solutions hemos identificado un aumento en la demanda de empresas con experiencia en automatización con experiencia y valor agregado, al mismo tiempo que las aseguradoras se preparan para el 2025 y más allá.
Económica y socialmente, las condiciones están dadas para un fuerte crecimiento en la incorporación de automatización por parte de re/aseguradoras en América Latina. Las empresas están respondiendo a cambios en la sociedad y en la economía. La rápida digitalización, el crecimiento de la clase media y el aumento en la penetración de seguros están impulsando una mayor expectativa del cliente por experiencias digitales ágiles. Esto exige una suscripción y gestión de siniestros más tecnológicas y automatizadas. La automatización se está integrando en todo el ciclo de vida del seguro: desde la emisión de pólizas y suscripción, hasta la gestión de siniestros y detección de fraudes.
Un ejemplo claro del impacto de la automatización se encuentra en Argentina, donde una aseguradora líder logró agilizar su proceso de suscripción mediante automatización, reduciendo los tiempos de procesamiento de días a horas. Esta transformación no solo mejoró la eficiencia operativa, sino también la experiencia del cliente, demostrando los beneficios tangibles de adoptar soluciones digitales.
El sector insurtech en América Latina está en auge, con startups y aseguradoras invirtiendo intensamente en analítica basada en IA, aprendizaje automático y automatización robótica de procesos (RPA). La región se ha convertido en un campo de pruebas para modelos de seguros de próxima generación, con países como Argentina, Brasil, México y Colombia, a la cabeza. Desde chatbots impulsados por IA para atención al cliente hasta procesos de siniestros basados en blockchain, América Latina está demostrando cómo la automatización puede revolucionar la industria aseguradora.
Uno de los impulsores clave de esta innovación es el entorno regulatorio. Los gobiernos de toda la región están promoviendo la transformación digital y creando entornos que favorecen la adopción insurtech. Este enfoque proactivo permite a las aseguradoras experimentar con nuevos modelos, mejorar el cumplimiento normativo y expandir el acceso a mercados históricamente desatendidos.
En Pro Global, entendemos los desafíos y oportunidades únicos que presenta el mercado asegurador de América Latina. A través de Pro Global Digital Services, ofrecemos soluciones de automatización de vanguardia adaptadas a las necesidades específicas de cada re/aseguradora y/o broker. Nuestra experiencia en optimización de procesos, suscripción basada en IA y gestión digital de siniestros permite a nuestros socios mejorar la eficiencia, reducir costos operativos y ofrecer una excelente experiencia al cliente.
Más allá de la tecnología, las aseguradoras buscan socios de confianza con un historial comprobado de éxito. En un mercado en constante evolución, la posición de Pro Global como líder mundial en soluciones de automatización escalables y confiables proporciona una ventaja clave. Ofrecemos:
A medida que nos acercamos a 2025, la demanda de automatización en América Latina solo se intensificará. Las aseguradoras que no se adapten corren el riesgo de quedarse atrás en un mercado cada vez más competitivo.
Pro Global está liderando esta transformación. Ya sea que estés buscando modernizar tus procesos de suscripción o implementar automatización de siniestros impulsada por IA, podemos ayudarte. Contáctanos hoy para descubrir cómo nuestras soluciones digitales pueden preparar tu operación para el futuro y posicionarte para el éxito en el cambiante mercado asegurador de América Latina.
To speak to the Pro Global team please feel free to reach out to us at:
Name: Martin Smith
Job title: Director of Latin America
To contact our PR team directly please use the link below
Latin America is emerging as a global hotspot for insurance innovation, with automation playing a central role in reshaping the efficiency and interconnectivity of the market. According to Mapfre’s overview of the insurtech ecosystem in Latin America, the region is experiencing rapid digital transformation, with automation becoming a key driver of efficiency and growth. Insurers – both domestic and international – are racing to deploy automation to streamline processes, reduce costs, and enhance customer experiences.
As a result, here at Pro Insurance Solutions, we are witnessing a surge in demand for high quality, value-add automation expertise as insurers prepare for 2025 and beyond.
Catalyst for Change
Economically and socially, the conditions are ripe for strong growth in re/insurer adoption of automation in LatIn America – they are responding to shifts in society and the economy. Rapid digitalisation, a growing middle class, and increasing insurance penetration meeting customer expectations for streamlined digital experiences are driving the need for agile, technology-driven underwriting and claims management. As a result, automation is being integrated across the entire insurance lifecycle – from policy issuance and underwriting to claims handling and fraud detection.
A prime example of automation’s impact can be seen in Paraguay, where a leading insurer successfully streamlined its underwriting process through automation, reducing processing times from days to minutes. This transformation not only improved operational efficiency but also enhanced the customer journey, demonstrating the tangible benefits of embracing digital solutions.
A flight to quality
Latin America’s insurtech sector is thriving, with startups and established insurers alike investing heavily in AI-driven analytics, machine learning, and robotic process automation (RPA). The region has become a testing ground for next-generation insurance models, with countries like Brazil, Mexico, and Colombia leading the charge. From AI-powered chatbots for customer service to blockchain-based claims processing, Latin America is demonstrating how automation can revolutionise the insurance industry.
One key driver of this innovation is the regulatory landscape. Governments across the region are embracing digital transformation, fostering environments that encourage insurtech adoption. This proactive approach is enabling insurers to experiment with new models, improve compliance, and expand access to previously underserved markets.
How Pro Global is Supporting the Digital Shift
At Pro Global, we understand the unique challenges and opportunities presented by the Latin American insurance market. Through Pro Global Digital Services, we provide insurers with cutting-edge automation solutions tailored to their specific needs. Our expertise in process optimisation, AI-driven underwriting, and digital claims management allows our partners to enhance efficiency, reduce operational costs, and deliver superior customer experiences.
Beyond technology, insurers are looking for trusted partners with a track record of success. In a rapidly evolving market, Pro Global’s position as a global leader in compliant and scalable automation solutions provides a crucial advantage. We bring:
As we move into 2025, the demand for automation in Latin America will only intensify. Insurers that fail to adapt risk being left behind in an increasingly competitive landscape.
Get in Touch
Pro Global is at the forefront of this transformation. Whether you’re looking to modernise your underwriting processes or implement AI-driven claims automation, we can help. Contact us today to learn how our digital solutions can future-proof your operations and position you for success in the evolving Latin American insurance market.
To speak to the Pro Global team please feel free to reach out to us at:
Name: Martin Smith
Job title: Director of Latin America
To contact our PR team directly please use the link below
Pro Global (“Pro”), a leading trusted advisor for the specialist insurance sector, together with VIPR Solutions (“VIPR”), is redefining efficiency and compliance in the Delegated Authority market where, over the past 2 years, the average policy processing time for clients has reduced by 30%, along with a 25% drop in data entry errors, significantly improving data integrity.
Since the partnership began in 2016, Pro and VIPR have implemented numerous solutions for UK-based insurer clients, completing 10 implementation projects in 2024 alone. The collaboration continues to drive operational efficiency, enhance audit outcomes through automated compliance features, and set new benchmarks for data management and accuracy.
Through their complementary strengths, Pro and VIPR offer end-to-end support for the bordereaux process — from data processing and query handling to tracking, communication, and issue resolution. Their resource-flexible solution scales easily in line with client needs, delivering not just operational support but measurable improvements in business performance.
Shayne Caple, Head of Underwriting Services at Pro Global, commented:
“This isn’t just about a strategic partnership — it’s about performance improvements for the market. Working with VIPR, we’ve seen a 30% reduction in policy processing time and a 25% reduction in data entry errors for leading insurers. These are real, bottom-line results that show what’s possible when you combine technical excellence with deep industry expertise. Together, we’re helping the market raise the bar on efficiency, accuracy, and compliance.”
Tony Russell, Chief Revenue Officer at VIPR, added:
“Our collaboration with Pro is built on a shared commitment to improving outcomes for clients. We’ve created a seamless, scalable approach to bordereaux and data management that not only meets evolving industry demands, but actively helps clients get ahead of them — including better audit results and reduced risk through enhanced data integrity. It’s a win-win for everyone involved.”
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To speak to the Pro Global team please feel free to reach out to us at:
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