LatAm consumers becoming more risk-aware opens door for insurance expansion

Shared with the kind permission of the Intelligent Insurer.

Insurers can expand their product ranges in Latin America as customers become more risk-aware, according to Valentina Garcia, Swiss Re’s senior client manager for reinsurance in the region.

Garcia said Swiss Re had recently issued a survey to Latin America consumers which showed the raised awareness. Garcia, speaking on an Intelligent Insurer panel titled “Land of opportunity: Why Latin America presents such an opportunity for growth”, outlined how she saw Latin America developing in the next five to 10 years.

“We issued a consumer survey after the COVID-19 pandemic. For this edition, the third, we included Mexico and Brazil and we received some quite interesting insights, mostly on customer behaviour.

“Part of it, of course, is that people are more aware about their health. They’re more willing to take checkups to see how to cover their physical and mental health. That’s a huge opportunity for us as insurers, because people are becoming truly risk-aware,” she said.

“This happened similarly in Mexico when we had the last big earthquake in 2017. After the earthquake everyone was interested in earthquake insurance. Now with COVID-19, health is like that—a topic that is in everyone’s minds. It also gives us a huge opportunity to close the protection gap in the life and health area, which is quite relevant because it’s super costly to government.”

As well as health and life, non-tangible products such as cyber and directors and officers are developing well in Latin America, said Nicolau Daudt, chief executive of Latin America at brokerage firm Oneglobal Broking.

He said that surety products were now being sold in Latin America. “We are taking a product that used to be a bank product into insurance. As the insurance market develops, we expect to see other lines of product that are more finance-related,” he said.

Martin Smith, director of Latin America at Pro Global, believes that in the future consumers will need better education on products and services.

“Many countries have policies that are very basic, or the coverage is pretty basic. People don’t really know what they’re getting. We need to educate on different niches, and different coverages. The population is growing; the markets are growing and maturing slowly, but maturing more and more.”

Data opportunity

There was agreement around the table that exploiting data was important for the future of the region.

Companies featured on the discussion panel were working hard at harvesting and analysing data to benefit customers in the region.

Smith said: “Companies have a huge amount of information, but sometimes they don’t know how to use it, or they don’t use it properly. Pro in the UK has already generated some partnerships with tech companies on these subjects and we are replicating that in Latin America.”

In Argentina, clients were now using the tools generated from the partnerships, he added.

For Garcia, better data insight and understanding would improve natural catastrophe risk. She said modelling capability is improving in Latin America, which would expand the scope of insurance on weather-related perils.

“Data is super-relevant, especially in our region where the lack of standardisation in information is very different from the situation in our other regions. The US is one of the closest regions we have, we see the data they have there and it’s super-standardised. They can get insights fairly easily.

“In this region, it is not as clear or as easy to get. Now with updates in the nat cat models, and new perils becoming more relevant, the thunderstorms and floods that were before considered secondary perils are now becoming very relevant.

“If we’re willing to use the data to get more accurate modelling, that will give us more efficient use of the capital and other resources we have. In that way, we will help the region close the protection gap.”