In this edition of Meet the Pros, we catch up with Oliver Schippa, Head of Product for Germany, to learn more about his role, the evolving occupational disability market, and where he sees the biggest opportunities for growth.
As Head of Product, Oliver’s role is both strategic and collaborative. He’s focused on developing and refining Pro Global’s product and service portfolio in Germany, while working closely with the Heads of Claims and Client Engagement to ensure alignment on common goals. No two days are the same. “There’s a real start-up spirit here,” Oliver says. “One day might be spent anticipating market trends, the next optimising IT systems, processes, or control mechanisms. It’s varied, fast-paced, and rewarding.”
A Changing Market Landscape
Germany’s occupational disability market has undergone significant shifts in recent years. According to Oliver, the workload remains high and demands a growing level of specialisation. Recruiting new talent continues to be a challenge, which is driving a strong focus on technological solutions. “AI and modern claims management systems are now critical,” he explains. “Insurers are also pushing innovation in their products to gain a competitive edge.”
Oliver is quick to point out the balancing act involved in disability claims management. “Every case involves a sick customer who relies on their benefits, but the process of assessing claims is highly complex and time-consuming for insurers.” Adding to the challenge is the continued difficulty in attracting skilled staff and the friction created by necessary but strict data protection and IT security requirements. “These hurdles can slow innovation, but as a service provider, we see this as an opportunity to lead the way,” he says.
Opportunities on the Horizon
While AI is the obvious innovation everyone’s talking about, Oliver believes the real potential lies in end-to-end digitalisation. “AI can certainly help, especially when analysing the hundreds of pages that often come with a claim,” he says. “But digitalising the entire process, to improve customer experience and speed up communication, is where insurers can really stand out.”
Find out more about Pro Global Germany and get in touch with any queries: https://pro-global.com/contact-us/
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Name: Oliver Schippa
Job title: Head of Product
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