Roman Claren leads the Pro Global team in Germany as Managing Director. From their headquarters in Cologne, the team are working together closely with clients to spearhead the next wave of digital enablement in the German insurance market.
Their combined expertise in complex disability claims and product innovation is helping transform how (re)insurers manage the notoriously challenging landscape of employment disability claims in Germany. We caught up with Roman to discuss the opportunities and challenges ahead.
What are the biggest challenges that the insurers you work with are facing?
“The German disability insurance market is vast and complex. With over 17 million active policies and around 80,000 new claims each year, the volume and intricacy of claims management can overwhelm even the most seasoned insurers. The ongoing management of more than 500,000 benefit cases demands continuous oversight, while compliance with strict regulatory frameworks adds further complexity.
The biggest challenge today is managing complexity and volume while maintaining compliance with evolving regulations. Manual processes and legacy claims systems struggle to keep pace, causing backlogs and increased risk. But this also creates a major opportunity: by digitising workflows and automating routine tasks, insurers can improve efficiency, reduce errors, and focus on fair, transparent claims handling.”
Where do regulation and technology come in?
“The German regulatory environment prioritises transparency, timely decisions, and robust policyholder communication – areas where digital enablement can make a real difference. However, many insurers still rely heavily on traditional in-house claims management models that can’t scale efficiently or adapt quickly.
Technology is no longer a nice-to-have – it’s foundational. We are developing data-driven, customised solutions that streamline the entire claims lifecycle, from intake to resolution. By integrating automation, advanced analytics, and flexible workflows, we help insurers reduce backlogs and enhance compliance, while giving their teams more bandwidth to focus on complex cases requiring expert judgement.
Pro Global’s digital platform leverages automation and seamless communication channels to make the claims process faster, more transparent, and more efficient. We believe this not only benefits insurers operationally but also improves outcomes and experiences for policyholders.
Looking Ahead: What’s Next?
“I am optimistic about the rapid progression of digital enablement in the German market. “We’re entering a new phase where innovation is essential for insurers to stay competitive and compliant. In the coming months, we expect increased adoption of trusted AI-driven tools, more scalable third-party administration partnerships, and continued refinement of data analytics capabilities. Our goal is to enable clients to manage disability claims with unparalleled efficiency and fairness.
Product innovation will continue to accelerate. We’re focused on expanding our service portfolio and developing tailored, data-powered solutions that help insurers adapt quickly to market changes. This means smarter decision-making, better risk management, and ultimately, more resilient insurance portfolios.”
At Pro Global Germany, we are committed to supporting (re)insurers through this digital transformation journey – helping them to adapt, innovate, and lead.
Want to learn more? Contact us at Getintouch@proglobal.com
Get in touch
To speak to the Pro Global team please feel free to reach out to us at:
Meet our expert
Name: Roman Claren
Job title: Managing Director
Lysander PR
To contact our PR team directly please use the link below
View Previous 
