Front End & DUA Support
Helping Brokers Thrive and Scale with Confidence
Are your front-end operations keeping pace with your growth?
As Brokers expand into new territories or take on additional delegated authority arrangements, maintaining consistent and efficient front-end operations becomes critical. Without the right support, quote preparation, binder management and exposure data can quickly overburden internal teams.
How Pro Global Helps
Our Delegated Authority services give Brokers the resources and expertise needed to deliver exceptional client experiences. Our specialist Broker Services team offers hands-on support across key front office functions, acting as an extension of your own team and providing insight, consistency and scale, from quote preparation through to contract certainty, binder management and technical processing.
Why choose Pro Global for Front End & DUA Support?
Preparation of quote packs, slips and renewal presentations for timely and consistent delivery, helping you manage workload fluctuations and build capacity.
Ensuring policy accuracy, alignment with market standards and full risk validation, so you can demonstrate control to capacity providers.
Quality control of risk and declaration data, exposure validation and cleansing, supporting downstream reporting and insights.
Comprehensive binder management including setup, monitoring, peer review and audit, drawing on our experience across underwriting, delegated authority and exposure management.
Our service combines technical knowledge with operational excellence, embedding robust processes that support long-term growth and a consistent face to your clients and capacity providers.
Whether you are building out a broker facility, scaling an existing operation or onboarding new binder arrangements, Pro ensures you have the right operational foundation and support in place to succeed.
A Simple Proven Review Process
STEP 1:
Scoping & Onboarding
We agree the front office functions in scope, the service levels required and how we integrate with your existing team and systems.
STEP 2:
Process Design
We embed best practice across quote preparation, contract certainty, exposure data and binder management, building the controls that capacity providers expect.
STEP 3:
Delivery & Peer Review
Our specialists deliver day-to-day support with peer review and quality checks built in, reducing errors and keeping service levels high.
STEP 4:
Scale & Continuous Improvement
Responsive support to manage peaks in volume and new delegated authority arrangements, with reporting that demonstrates control to underwriters and regulators.
Client Success Story
Reconciling Open Balances for Brokers
Pro Global addressed open balances for a leading broker, rectifying debts exceeding 365 days and restoring financial stability. Through meticulous analysis and reconciliation involving 7,992 transactions across 101 insurance and reinsurance companies, the project enhanced transparency and trust with insurers. By successfully reconciling accounts and collecting brokerage fees, it established a precedent for robust financial management.
Benefits of working with Pro
- Stronger Broker Facilities: support to manage and scale broker-led facilities with operational rigour and control.
- Improved Data Quality: validation, standardisation and peer review to support downstream reporting and insights.
- Operational Agility: responsive support to manage peaks in volume and new delegated authority arrangements.
- Capacity Confidence: robust processes and reporting to demonstrate control to underwriters and regulators.
“Working with Pro has enabled us to scale our delegated authority footprint without compromising on service or operational oversight.”
FAQs
Hands-on support across key front office functions: quote and renewal preparation, contract certainty and risk verification, exposure data quality control, and binder setup, monitoring, peer review and audit.
Brokers expanding into new territories, building or scaling broker-led facilities, or taking on additional delegated authority arrangements who need capacity and consistency without overburdening internal teams.
We act as an extension of your own team, working to your processes and standards while bringing insight from our work across underwriting, delegated authority and exposure management.
Yes. We help you manage workload fluctuations and peaks in volume, and can scale support up as new binder arrangements come on stream.
Robust processes, peer review and clear reporting let you demonstrate control to underwriters, capacity providers and regulators, strengthening your market relationships.
