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Claims management services and triage

Maximise the potential of your claims management with our expertise

Enhance your claims management and triage process

At Pro, we bring unparalleled experience and insights to claims administration and triage. As your trusted advisor in re/insurance, we specialise in enhancing every aspect of the claims lifecycle, ensuring seamless processes and superior outcomes.

From First Notification of Loss (FNOL) to handling complex claims, we excel in managing and improving all facets of claims administration. Our expertise spans process optimisation, market liaison, document production, and client communication, guaranteeing excellence at every step.

Key Features of our Claims Management and Triage Process

Introducing our comprehensive suite of key features designed to optimise your claims administration process and ensure client satisfaction.From handling the first notice of loss (FNOL) to managing complex claims, our expertise and precision guide every aspect of the administration journey. With our adept market liaison skills, we efficiently manage market responses, collaborate with clients/TPAs, and produce essential non-bureau market documents.
Proactive risk management is at the forefront of our approach, where we swiftly identify risks, review coverage, and prepare claims files to expedite the process. Transparent communication is paramount in our interactions with insureds, experts, and insurers, fostering trust and facilitating clear resolution of queries. Finally, our efficient settlement process ensures swift processing of settlements, timely handling of insurers' responses, and prompt payment to beneficiaries, streamlining the entire settlement process for optimal efficiency and client satisfaction.

Comprehensive Claims Administration

We manage every aspect of claims administration, from FNOL to complex claims.

Expert Market Liaison

Our team efficiently handles market responses, liaises with clients/TPAs, and produces non-bureau market documents.

Proactive Risk Management

Identifying risks, reviewing coverage, and promptly preparing claims files expedite the claims process.

Efficient Settlement Process

Swiftly process settlements, handle insurers' responses, and ensure timely payment to beneficiaries.

Benefits of claim management and triage

Introducing our comprehensive suite of benefits tailored to streamline your claims administration process and enhance client satisfaction. With our expertise, you can expect a seamless lifecycle for claims administration, saving valuable time and resources. Through transparent communication and proactive risk management, we foster trust and satisfaction, ultimately enhancing client trust in your services. Experience the optimisation of resources and operational efficiency, ensuring a smooth and efficient experience for both you and your clients.

Efficient claims administration

Transparent communication

Enhanced client trust

Resource optimisation

"Elevate your claims administration with our expertise and experience – your trusted partner ''

The Broker Services Team

Case Study

Reconciling Open Balances for Brokers

Pro Global addresses open balances for a leading broker, rectifying debts exceeding 365 days and restoring financial stability. Through meticulous analysis and reconciliation efforts, involving 7,992 transactions across 101 insurance and/or reinsurance companies, the project enhances transparency and trust with insurers. By successfully reconciling accounts and collecting brokerage fees, it establishes a precedent for robust financial management practices.

Download case study

Contact our Broker team:

+44 (0)207 068 8000
getintouch@pro-global.com

Meet the team

Dani Rosser

Head of Broker Services

UK

Profile

David Payne

Client Manager

UK

Profile

Richard Emmett

Head of Insurance Services

UK

Profile

Latest Insights

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PRO MGA SOLUTIONS
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MEET OUR TEAM
PRO MGA SOLUTIONS
© Copyright 2025 Pro Insurance Solutions Limited. All rights reserved.
The Pro Group includes companies authorised and regulated in a number of jurisdictions including the UK that operate under the Pro Global Brand (with the exception of Pro MGA Global Solutions Ltd and its associated companies). Pro Global Holdings Limited is a holding company, registered in England and Wales, whose registered office is Southgate House, Southgate Street, Gloucester, GL1 1UB  (Reg No. 10532385).
Pro MGA Global Solutions is a trading brand of Pro MGA Solutions Limited which is a company incorporated and registered in England and Wales, whose registered address is hose registered office is Southgate House, Southgate Street, Gloucester, GL1 1UB (Reg No. 10575665) with its principal place of business (office) at 18 King William Street, London EC4N 7BP. Pro MGA Solutions Limited is authorised and regulated in the UK by the Financial Conduct Authority (FRN: 770419).

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