Scale and flex in line with market changes
It can be expensive to access, hire or scale specialist operations in a rapidly changing market. There are many reasons why organisations choose to outsource.
We get to see the common challenges across a broad range of clients and by outsourcing to Pro, you can access best-in-class solutions that we develop and transform in line with market changes.
Using our expert on-shore resources offers flexible policy admin or specialist claims operations with economies of scale. We can help to free up your in-house specialists to focus on the more strategic work that gives you competitive advantage and helps you win customers.
We take away the pain of hiring and managing back-office teams whilst ensuring that your end-to-end function remains compliant. In the UK, our teams are based in Gloucester and Liverpool and globally we have a USA team in York, Pennsylvania and are establishing a Spanish-speaking team in Buenos Aires.
“Pro increases our ability to support our business executing quality with flexibility – even during busy renewal periods. Pro helps us reduce costs and at the same time improve data quality and performance through continuous improvement of process.”
Jason Bond, COO, Faraday
A leading global specialist insurance company called in the experts at Pro to support unravelling accounting and ledger complexities involving several of its overseas service and non-service companies.
When Pro was first drafted in to analyse the status of the overseas service and non-service entities, we found lots of unallocated cash and technical signings that hadn’t been matched for some time across the premium and claims ledgers submitted by bordereau.
Extensive technical analysis and processing have significantly reduced both the premium and claims variances.
“We are very proud of the forensic and transformative work we have conducted for this client. More than anything, it has provided them with the tools to standardise accounting and reporting submissions to Lloyd’s - potentially saving significant time and resources in the future.” Pro Global
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Pro Global Services (Pro) was a legacy player in the early 2000s, and its milestone “live client” was a London-based specialty insurer, an introduction made by one of our former employees who had joined the underwriter. Our engagement began in 2003 with two experts from Pro providing underwriting risk entry support in the insurer’s office and in Lloyd’s for a three-month project.
From the outset, the insurer and Pro laid down the ground rules to provide the deliverables that were needed to ensure a cost-effective, scalable and measurable outsourcing arrangement. This agreement needed to address all collateral challenges associated with remote teams, and managing inherent manual processes and legacy systems.
The new processes, systems and people deployed, all enhanced by Pro's subject matter expertise, can be put in chronological order to illustrate the year-on-year additional detailed services and functionalities delivered to the insurer. Download the full case study to see a breakdown.
"We have been highly impressed by the cooperation, professionalism and partnership approach that Pro brings to our company. We always feel confident in their ability to deliver accurate and reliable service and consider them a core part of our underwriting team. As we expand, we know that Pro can be relied upon to support our growth and scale.” The Insurer
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Do you have an issue you want to chat over, just for some initial advice?
Not sure if we can help you? Every operation is different so our outsourced resources will be tailored to you.