Pro Global Enhances and Scales Digital Services Under Kristy Lovegrove

London: 31 October, 2024: Pro Global (“Pro”), a leading trusted advisor for the specialist insurance sector, is pleased to announce the enhancement and growth of its Digital Services capabilities, under the leadership of Kristy Lovegrove, Group Head of Technology. This strategic move aligns Pro’s Global Digital Services offering with the increasing demand for automation and technology-driven efficiencies from re/insurers globally.  

Kristy’s leadership marks a pivotal step in Pro’s journey towards providing a more cohesive and holistic approach to digital transformation. The expansion follows Pro’s acquisition of Propel Automation in 2023, which has now been fully integrated into Pro’s Digital Services. Combining Propel’s expertise in Robotic Process Automation (RPA) with Pro’s established technology solutions, the company is uniquely positioned to deliver comprehensive digital strategies that provide real-time results for re/insurers. 

Pro Global’s strengthened and scaled digital solutions are already being implemented in key regions, including Germany, Latin America, and within Insurance Services, MGA and claims functions. These solutions are tailored to meet each client’s specific needs while remaining grounded in Pro’s core mission: to simplify and optimise re/insurance processes through cutting-edge technology. 

Chris Everson, Chief Operating Officer at Pro Global, said: 

“Digital transformation initiatives, including London market modernisation, is driving demand for digital services at an unprecedented rate. The re/insurance industry is under immense pressure to reduce costs and improve efficiency, and we’re keeping pace by providing cutting-edge automation tools and expert advisory services at scale. Through the integration of Propel Automation, we’ve seen dramatic increases in efficiency for our clients, enabling them to reduce their cost base while maintaining competitive advantage. The enhancement of our Digital Services offering under Kristy’s leadership further cements our position as trusted advisor with holistic solutions for the global re/insurance sector.” 

Kristy Lovegrove, Group Head of Technology at Pro Global, said: 

“As we move forward into 2025, we are focused on refining our Digital Services strategy to maximise the value of our technology investments and provide our clients with seamless, client-focused solutions. With Propel’s RPA capabilities now integrated into our broader digital offerings, we can deliver even greater efficiency, transparency, and data-driven insights to leading re/insurers around the world. Our goal is to ensure that every aspect of our business – from insurance services to MGAs – benefits from the transformative power of digital enablement.” 

Rich Emmett, Head of Insurance Services at Pro Global, said: 

“Our global clients have seen a noticeable increase in operational efficiency through automation, particularly in claims handling and underwriting processes. By reducing manual tasks and improving data accuracy, they are able to focus on higher-value activities. We’re proud to be at the forefront of this digital transformation and to continue expanding and enhancing our holistic digital service offer globally.”