Germany has long been a core market for Pro Global – indeed this year we are celebrating 33 years since we opened our first office in Germany – but we are now entering a new phase of expansion. As demand for our services grows – particularly in highly nuanced areas such as occupational disability claims – we are investing with purpose in our people, processes and technology to meet that demand head-on.
A key part of this investment is the way our German complex claims team is using artificial intelligence to enhance decision-making, efficiency and transparency, without compromising on quality or control.
AI built around our expertise
When we talk about AI at Pro Global, we are not referring to generic, open large language model (LLM) systems. Our approach is deliberately ring-fenced and rooted in our own intellectual property.
This gives us secure access to advanced LLM capabilities, while ensuring data remains encapsulated within our own environment. The prompts and workflows have been developed internally by Pro Global, meaning the AI is trained to support our claims philosophy, not replace it. In short, it is a tool that enhances expert judgement rather than automating it away.
Practical impact for complex claims teams
Within the German complex claims function, AI is already delivering tangible benefits. One of the primary use cases is claims triage, helping teams quickly assess incoming information and prioritise cases that require specialist attention.
AI is also being used to summarise incoming correspondence, including traditionally scanned post. The system reads and structures information, creates clear summaries, and supports the setting of deadlines and administrative actions for claims handlers. This significantly reduces manual effort, allowing specialists to focus their time where it matters most: on complex decision-making and policyholder outcomes.
The result is greater consistency, faster response times, and improved oversight across large and often document-heavy claims files.
Combining local insight with global capability
What truly differentiates Pro Global in Germany is the combination of deep local expertise and access to global innovation. Our specialists understand the intricacies of the German legal and regulatory landscape, while working closely with international colleagues across technology, data and compliance. This collaborative model allows us to deploy advanced tools like AI in a way that is compliant, proportionate and tailored to the realities of the German market.
With more than 60 specialists in Germany, our team is a powerful reflection of our long-term commitment to the market. As we continue to invest in technology and talent, AI will play an increasingly important role in helping our clients manage complex claims more effectively, fairly and transparently.
Meet our expert
Name: Roman Claren
Job title: Managing Director
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