Public Sector Claims Management Services | Pro Global

Smart solutions for the Public Sector

Pro Global public sector claims management service

ALARM 2023

Key takaways from the conference

Working in the Public Sector isn’t easy. At Pro Global we understand the four main challenges the Public Sector faces

Driving operational efficiencies

In today's economic environment, driving operational efficiencies can be a significant challenge and drain on resources across many Public Sector disciplines - often requiring an innovative approach to ensure costs are managed effectively, overall spend is controlled and outcomes add tangible value.

 

Pro teaser solutions

Innovation; Transformation; SMART Technology; Automation.

The public sector is complex

There are a number of risks and inefficiencies. Strong controls are therefore essential to maximise the benefits of existing insurance arrangements to avoid unnecessary financial losses.

 

Pro teaser solutions

Dedicated team of experts; SMART automation; enhanced data/insights to augment decision-making.

It’s a fragmented market

A fragmented market creates risks, disconnect, duplication of effort and inefficiencies.

Pro teaser solutions

Integrated platform; single version of the truth; reduced duplication; efficiency through automation.

And then there’s the issue of data

Cyber, data security and other emerging risks create a significant challenge and a lack of a robust digital strategy will undermine effective risk management.

Pro teaser solutions

Integrated platform; secure by default; reduced need for sensitive materials to be shared outside of secure domain; reduced data risks; enhanced data insight.

Pro Global offers you a fully integrated solution to these challenges, providing you with:

Improved controls – Greater efficiency – Cost savings – Market wide data insights – Improved claims outcomes.

Contact us

Case Study

Leveraging our scale as a legacy claims partner

A leading global (re)insurance group that delivers insurance solutions in the run-off
space acquired a large book of legacy UK EL business from a British multinational
general insurer. As part of the transaction - and on completion of the portfolio transfer
- the global insurer approached Pro about migrating the book of business onto Pro’s
Pelican claims handling platform

Download case study

Driving efficiencies and savings

At Pro Global we reduce the costs of claims by leveraging our scale and investment in technology to:

  • Automate complex calculations and tasks
  • Deliver greater accuracy and reduced costs through enhanced controls
  • Speed up processes
  • Reduce duplication and costs through an integrated strategy with trusted partners.

Our proven public sector claims management strategies and team of specialists will protect you from risks and ensure all insurance assets and contribution opportunities are maximised.

Technology-enabled claims management

Pro Global’s team of subject matter specialists will deliver a one-stop solution with all your data in one place – simplifying your claims challenges:

  • Reduced duplication
  • Enhanced controls
  • Reduced leakage
  • Faster claims lifecycles
  • Better data visibility and quality
  • Improved claims outcomes

We manage claims as a one stop solution, all your data in one place, to simplify your claims challenges.

Pelican joins the dots

Our strategies are informed by the data and enabled by our PELICAN software which strengthens controls and helps manage your claims spend, by bringing all stakeholders together into just one platform.
  • Single integrated platform for all your claims needs
  • Provides real time data insights and MI
  • Controlled data access for all relevant stakeholders
  • Drives efficiencies through automation
  • Improved controls
  • Augmented data insights offered by our expert team deliver better outcomes

Giving you:

  • Greater efficiencies through automation
  • Improved controls
  • Reduced duplication and legal fees
  • Augmented data insights offered by our expert team, delivering you a better outcome

Working parties

Our market positioning and scale allows us to take leading roles in a wide range of working parties, enabling us to influence, shape and stay ahead of market developments.

A joined up approach

Together with our established partners and through our proprietary technology we integrate and optimise your claims management processes, driving operational efficiencies and reducing costs

Case studies

Landmark outsourcing arrangement

Aviva and its reinsurer Swiss Re reinsurance agreement and needed a robust claims handling partner capable of processing thousands of complex claims per year.

Pelican Claims Management Software

A host of global reinsurers and legacy acquires operating in both the live and legacy EL/PL market

Contact

Our scale, expertise, processes and smart technology capabilities make us the partner of choice for Employer and Public liability claims in the UK.

To understand what Pro Global can do for you, let’s discuss your requirements.

- Independent assessment of your claims processes and pain points
- Transformation to reduce costs and deliver better outcomes
- Driving efficiencies, optimisation and savings

Contact our Head of Specialist Claims for an initial chat about our claims services capabilities:

Mike Mackenzie
Head of Specialist Claims

Meet the team

Michael Mackenzie

Head of Specialist Claims

OPEN

Ceri-Siân Williams

Solicitor (non-practising)

OPEN

Garret Spring

Enstar Lead

OPEN

Alan Metzger

Head of Strategy Abuse & Care

OPEN

Steve Bellingham

Head of Strategy

OPEN

Jonathan Richards

Technical Claims Manager (Legacy)

OPEN

Iain Turnbull

Technical Claims Manager (Casualty)

OPEN

Kevin Coll

Technical Claims Manager (Complex)

OPEN

Kevin McFarland

Specialist Claims Analyst

OPEN

Lucy Eaborn

Senior Claims Technician (Complex)

OPEN

Alexandra Hebblewhite

Senior Claims Technician (Complex)

OPEN

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Contact our Claims team:

+44 (0)20 7068 8000
getintouch@pro-global.com
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