Steve has more than 35 years’ experience in the handling of all types of injury claims and since 2003, he has specialised in the administration of claims emanating from historic U.K liability books, the extraction of value from them, and protecting against/ mitigating against future risk.
 
He joined Pro in 2020 and prior to that, worked for RSA Group and Enstar. Steve has represented clients at industry forums over a long period and was the inaugural insurance industry representative on the Oversight Committee for the Diffuse Mesothelioma Payment Scheme. In addition, he acted for clients and trade organisations in successfully negotiating agreements, setting case precedents, and amending legislation to produce positive outcomes for clients with U.K liability portfolios.

Kevin is acting as Interim Client Lead, seconded from the Claims Manager role which he commenced following an internal restructure in March 2021. He manages the technical and people aspect of the Legacy and Complex claims teams who deal with all NIHL, VWF and asbestos related claims regardless of value & complexity. 

Kevin has over ten years’ experience in the legacy claims market. Prior to this he was a fully qualified Thermal Insulation Engineer.

He began his insurance career with Aviva as a claims handler, prior to becoming a case manager and was part of the team who transferred across to Pro Global in November 2016 following the successful reinsurance agreement with Swiss Re. His SME knowledge was utilised in order to successfully migrate policies and claims from nine separate systems into one policy claims system to expedite the claims process.

Kevin has a wealth of knowledge and experience in EL/PL claims handling, from NIHL and VWF to all asbestos related disease types including mesothelioma as well as live market claims experience such as CQC and PACE investigations. He has worked on numerous internal projects as well as been integral in discussions with existing and new clients

Michael joined Pro Global in January 2021. Since joining Pro, he has led our Specialist Claims team which provides claims management services to our live market clients and legacy carriers of UK EL/PL liabilities. He was initially tasked with undertaking a review of the business to determine the optimum target operating model, leading to delivery of a programme of transformation including people, structure, processes, technology solutions, quality assurance, quality control, MI capability and a review of supplier arrangements, to ensure that Pro Global drives the best outcomes for our clients through a value-added proposition.

Michael has previously worked for solicitors, brokers, TPAs and insurers (live and run-off) handling claims and managing teams. Michael began to specialise in EL/PL occupational disease and illness claims in the live market in 2005. In 2010, he moved into the run-off market where he continued to manage disease and illness claims with a particular focus on construction risks and latterly the public sector (including a range of sensitive claims). He has significant involvement in handling test case litigation in HAVs, Asbestos-Related and sensitive claims, including group actions and policy trigger litigation. He has also been involved in work on a range of Inquiries e.g., the Hillsborough disaster and IICSA.

Michael has extensive experience of operational transformation, claims tech and influencing the market through responses to consultations and involvement in various market forums. He currently chairs IRLA’s Legacy Committee.

Ian Harvey is a part time claims consultant at Pro. Prior to his current role, Ian was the Head of Claims Strategy at Pro Global and Head of Legacy & Property Claims for the Aviva Group. Ian has over 20 years experience specialising in EL/PL disease issues and was previously the Chair of IRLA LCL. He has served as part of the Civil Justice Council working party looking into noise induced hearing loss claims and has been involved in many of the leading cases in the disease field over the last twenty years.

Ceri-Siân is a solicitor specialising in abuse and social care claims. Before joining Pro, Ceri-Siân worked in private practice and represented local authorities in respect of the many issues that arise following allegations, abuse or professional negligence by social workers and others. This included advising regarding police investigations, dealing with the media, and handling civil claims. Ceri-Siân acted for local authorities and their insurers in a range of circumstances including non-recent abuse claims – such as allegations of failure to remove claims, abuse by foster parents and allegations of physical and sexual abuse by local authority employees including social workers, teachers and others; and other claims – involving allegations of breach of human rights. Ceri-Siân has significant trial experience and experience in the appellate courts.

Garret joined Pro Global in March 2019. Since joining Pro, Garret has worked on the Enstar account, where he currently works as Client Lead. 

He qualified as a Solicitor in 1997 and has worked in private practice, acting for both Claimants and Defendants. For the last 15 years, prior to joining Pro, he led teams of lawyers who acted on behalf of Claimant’s in claims for occupational disease, including asbestos-related disease claims. In addition to working for Claimant’s, Garret has also worked closely with the charity sector who support victims of asbestos related illnesses.

Iain joined Pro Global in 2016 and has over 25 years of UK general insurance claims experience. Prior to joining Pro, Iain had been working and leading in the EL/PL Legacy Disease Insurance sector. Skilled in Dispute Resolution, Commercial Insurance, People Management, Employers and Public Liability, and General Insurance. Trusted relationship manager, flexible, adaptable to change and proven performance delivery on a consistent basis. 

Since 2003, he has specialised in the management of long and short tail disease claims of all types, with an increasing focus on Asbestos related matters in recent years and emerging risks such as Covid-related policy disputes.

Iain represents clients on the Forum of Scottish Claims Managers where he holds the role of Vice Chair.

Jonathan Richards is a solicitor with 10 years’ PQE and joined Pro Global in December 2021.

Jonny qualified at Weightmans and was a Team Leader of the run-off litigation team and later moved to Keoghs where he was promoted to Associate and headed up one of their NIHL/HAVS teams. He also has vast experience of dealing with mesothelioma claims and high value NIHL claims.

He specialises in occupational disease claims particularly NIHL, HAVS and asbestos-related disease claims and has previously acted for well-known insurers and run-off insurers, whilst working at Weightmans and Keoghs.

He has handled and supervised the handling of several high profile cases over the years including Adrian Bowe v Mersey Rewinds Engineering Ltd & 2 Others [2018] EWCA Civ 72 and Walton v United Utilities Limited (Carlisle County Court, May 11 2016) and has provided a number of large insurance clients with training on various aspects of occupational disease claims.

Alan Metzger is Head of Strategy – Abuse & Care at Pro Insurance Solutions Ltd. He has 35 years of UK general insurance experience across a broad range of claim types, running cases to Supreme Court level. Since 2002 he has specialised in the management of long and short tail disease claims, with a focus on child abuse and care matters in recent years. He represents clients on the ABI PL Claims Working Group and IRLA LCL.

Prior to joining Pro, Alan spent 30 years in a variety of claims roles within the Aviva Group. He has been involved in many market forums and issues, including drafting responses to consultations on regulatory or legislative change. He was heavily involved in EL policy tracing issues as a member of the ELTO Advisory Board.

I joined Pro in August 2019 as a Technical Analyst working within our Technical Accounting team. My initial role was challenging at first as I was working on Lloyds and London Market insurance. I had previous experience with London Market insurance but not Lloyds of London and it was a very interesting learning curve. I was fortunate to be able to visit the Lloyds building in London which helped me to understand the history of Lloyds and how business is transacted.

Having developed my Lloyds and London Market experience, I was given the opportunity to be a team leader and manage a team responsible for providing Lloyds Broker Services for our client. My role now includes looking after the team’s day to day needs; allocating work, helping with queries and reporting to our client on monthly progress.