Shayne Caple’s journey at Pro

What do you do in your role?

I am the Operations Leader for Underwriting Services. Within Underwriting Services we have around 120 people that provide data entry, policy administration and data cleansing services to 20 insurance and reinsurance companies that operate within Lloyds of London and the London Insurance Market. My role is to work with my Team Managers to ensure client services are delivered on time and to agreed quality standards, work with new clients to plan and onboard new services, regularly meet with existing clients to discuss service performance and to support the wider team with recruitment and personal and career development planning and opportunities.

Why would someone want to work in your team?

Within Pro and Underwriting Services we provide a challenging and supportive environment designed to deliver a quality service to our clients and provide you, our people, with a challenging, varied and rewarding career. We actively encourage staff to develop their careers through increased technical and leadership opportunities as well continued study, either through CII (Chartered Insurance Institute) or our Apprenticeship programs. We also provide opportunities for our people to explore other disciplines within Pro, for example Project Management and Business Analysis, Claims Management and Accountancy and Finance. Post Covid we are in the process of relaunching our Sports & Social committee which organises many events throughout the year designed to bring our people together, to have fun and socialise which helps to reinforce our ethos, in work and in play, of being a part of the “Pro family”.

How has Pro helped you develop your career?

I have been with pro for 25 years and have enjoyed a varied career. Within my time here Pro has supported my development through academic study and several personal development courses. As importantly for my personal and career development I have worked with a succession of supportive and selfless line managers that have recognised my desire to build a career and provided me with opportunities to test and prove myself in new and challenging roles – both technical and team management. During my time at Pro I have been fortunate to meet many colleagues from around our global offices and have had the pleasure of travelling many times with work to the USA, India, Bermuda, Germany, France, Hungary and many cities around the UK.  

What would you tell a candidate to make them consider joining Pro?

If you are interested in developing a varied set of skills within a financial services career then Pro will support and encourage you on your journey. There are diverse technical and people management opportunities throughout the company. While Underwriting Services provides so much variety (2,000 different processes within multiple disciplines across 20 clients) it often acts as a launch pad for our people to explore roles elsewhere within Pro such as Project Management, Consultancy, Finance and Claims. We pride ourselves on our “Pro Family” ethos and look forward to welcoming you to the team during an exciting time of continued growth and development for Pro.

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