Insurance Compliance Services
Independent Regulatory Assurance and Practical Compliance Support for Insurers, Lloyd’s Managing Agents, MGAs and Brokers
Does your compliance framework stand up to scrutiny?
Regulatory expectations have moved on from having a compliance framework to proving that it works. Whether you write personal lines or predominantly commercial business, the question from the FCA and Lloyd’s is the same: can you evidence that your arrangements meet the standards, and do you have the capacity to act when they don’t?
How Pro Global Helps
Pro’s compliance services are three ways of engaging one team of Lloyd’s and London market practitioners. A Health Check tells you where you have a problem: fixed scope and rapid delivery. A Deep Dive tells you why, and how to fix it: testing, prioritised findings and a remediation plan. A Managed Service gives you the capacity to operate: co-sourced or fully outsourced support, including complaints handling. You choose the level that fits the question, with no open-ended consultancy costs.
What can we help you with?
If your product governance (PROD 4) arrangements or fair value assessments would not stand up to scrutiny, we review and test them against FCA expectations, close the gaps and, where needed, rebuild the methodology behind them.
We assess your outcomes MI, board reporting, cross-cutting rules and vulnerable customer arrangements, and tell you whether the evidence would satisfy your board and your regulator, and what to change if it wouldn’t.
We review procedures, sample files and timeliness against FCA and Lloyd’s requirements, and test whether root cause analysis is catching systemic issues. Where you need capacity, our Managed Complaints service covers triage and investigation, final responses, Lloyd’s complaints and Financial Ombudsman Service support, from clearing a backlog to running the whole function.
The Compliance Subscription gives you ongoing access to specialists without a full-time hire: regulatory horizon scanning, a technical helpline, compliance support hours, an annual health check and help implementing regulatory change.
We design frameworks and methodologies, build MI and dashboards, write policies and procedures, deliver training and independently validate completed remediation.
Through GSI Professional Services, our compliance and audit practice in Australia, we provide licensing advice, compliance audits, best practice reviews, ongoing compliance support and authorised representative oversight for brokers and underwriting agencies.
Our compliance services are built to give firms confidence: where they stand today, what needs to change, and the capacity to make it happen.
A simple, proven process
STEP 1:
Scope
We agree the question you need answered and the service level that fits it: a Health Check, a Deep Dive or ongoing support.
STEP 2:
Assess
Our specialists review procedures, files, MI and governance against FCA, Lloyd’s and Consumer Duty expectations.
STEP 3:
Report
You receive RAG-rated findings and practical recommendations prioritised by regulatory risk and customer impact and, for Deep Dives, a remediation roadmap.
STEP 4:
Support
Where you need it, we provide hands-on remediation, a compliance subscription or a managed complaints function, scaled to your business.
Why Pro Global
Lloyd’s credentials, market-wide capability
Pro is a fully accredited Lloyd’s auditor with 28 years in the market, auditing MGAs, coverholders and TPAs across 24 countries. Our compliance work is delivered by practitioners who have run these functions themselves: independent challenge, with practical answers.
Why firms choose Pro
- Lloyd’s accredited: reviews built around FCA and Lloyd’s requirements, including Lloyd’s complaints handling standards.
- Experience: 28 years in the market, across live and legacy, personal and commercial lines.
- Capability: one team from a single Health Check to a fully managed complaints function.
- Wider market expertise: insurers, Lloyd’s managing agents, MGAs, brokers and TPAs, in the UK and Asia-Pacific.
FAQs
A Health Check is a focused, fixed-scope review against defined regulatory expectations, designed to tell you quickly where you have a problem. A Deep Dive is a broader review that includes testing and independent challenge, and explains why the problem exists and how to fix it, with a prioritised remediation plan. Many clients start with a Health Check and move to a Deep Dive where the findings warrant it.
Yes. Our Managed Complaints service is modular. We can provide additional capacity, handle complex cases, clear a backlog or run a fully outsourced complaints function, including Lloyd’s complaints and Financial Ombudsman Service referrals, while you retain oversight.
Yes. Reviews are conducted against FCA rules and current supervisory expectations, including the Consumer Duty, PROD 4 and DISP, and against Lloyd’s requirements where they apply, such as Lloyd’s complaints handling standards.
No. Health Checks and Deep Dives are standalone engagements. The Compliance Subscription is for firms that want ongoing access to specialist support without a full-time resource, and it can be scaled up or down as your needs change.
Yes. In Australia and Asia-Pacific, GSI Professional Services, part of Pro Global, provides licensing advice, compliance audits, best practice reviews, ongoing compliance support and authorised representative oversight for brokers and underwriting agencies. Find out more about our Australian compliance services.
