Key Takeaways from ALARM Risk Conference 2023

Effective resourcing and resilience in claims management were key topics of conversation among local authority and public sector body delegates at this year’s ALARM Risk Conference, says Michael Mackenzie, Pro Global Head of Specialist Claims

This year’s ALARM Risk Conference held in July in Manchester, UK, brought together delegates from local authorities and public sector bodies to reflect on the drive for sustainable public services.

As the Head of Specialist Claims at Pro Global, I had the privilege of attending this event with my team, and gained valuable insights into a broad range of topics including in particular the areas of innovation and value creation that are crucial for the public sector.

One of the primary concerns discussed at the conference was the need for effective resourcing and resilience in claims management. It became evident that Pro Global’s technology-enabled claims management proposition struck a chord with attendees. Our proprietary cloud-based Pelican software, in particular, garnered significant interest as a key tool for addressing the complexities of claims management in the public sector.

The complex claims challenge

The public sector faces numerous challenges in managing complex claims, including cost pressure, lack of clarity over claims and insurance, multiple stakeholders, and a sense of disconnect and fragmentation.

These challenges often result in increased costs and risks. However, at Pro Global, we have developed smart processes and technology that enable us to drive efficiencies, reduce duplication, and deliver substantial savings.

By leveraging our technology and team of experts, we can form trusted partnerships with local authorities and public sector bodies that help them overcome these challenges and achieve better outcomes.

Delegates focused on the value that this approach of combining technology with expertise brings, and asked us in particular about the benefits of reduced duplication and unnecessary repetition, as well as faster claims lifecycles and improved overall efficiency.

Better data visibility

Data was also a key talking point, with delegates highlighting the need for better data visibility and quality when it comes to claims management. There was strong interest in sophisticated data management capabilities that provide enhanced visibility into claims data, enabling comprehensive analysis, informed decision-making, and improved risk management.

However, perhaps the most obvious key demonstrator of value is cost savings – and here too delegates were interested in the specific impact that Pro Global’s approach could make. Through our cost-effective claims management approach, we help local authorities control expenses, reduce wasteful spending, and mitigate risks effectively.