Effective resourcing and resilience in claims management were key topics of conversation among local authority and public sector body delegates at this year’s ALARM Risk Conference, says Michael Mackenzie, Pro Global Head of Specialist Claims
This year’s ALARM Risk Conference held in July in Manchester, UK, brought together delegates from local authorities and public sector bodies to reflect on the drive for sustainable public services.
As the Head of Specialist Claims at Pro Global, I had the privilege of attending this event with my team, and gained valuable insights into a broad range of topics including in particular the areas of innovation and value creation that are crucial for the public sector.
One of the primary concerns discussed at the conference was the need for effective resourcing and resilience in claims management. It became evident that Pro Global’s technology-enabled claims management proposition struck a chord with attendees. Our proprietary cloud-based Pelican software, in particular, garnered significant interest as a key tool for addressing the complexities of claims management in the public sector.
The complex claims challenge
The public sector faces numerous challenges in managing complex claims, including cost pressure, lack of clarity over claims and insurance, multiple stakeholders, and a sense of disconnect and fragmentation.
These challenges often result in increased costs and risks. However, at Pro Global, we have developed smart processes and technology that enable us to drive efficiencies, reduce duplication, and deliver substantial savings.
By leveraging our technology and team of experts, we can form trusted partnerships with local authorities and public sector bodies that help them overcome these challenges and achieve better outcomes.
Delegates focused on the value that this approach of combining technology with expertise brings, and asked us in particular about the benefits of reduced duplication and unnecessary repetition, as well as faster claims lifecycles and improved overall efficiency.
Better data visibility
Data was also a key talking point, with delegates highlighting the need for better data visibility and quality when it comes to claims management. There was strong interest in sophisticated data management capabilities that provide enhanced visibility into claims data, enabling comprehensive analysis, informed decision-making, and improved risk management.
However, perhaps the most obvious key demonstrator of value is cost savings – and here too delegates were interested in the specific impact that Pro Global’s approach could make. Through our cost-effective claims management approach, we help local authorities control expenses, reduce wasteful spending, and mitigate risks effectively.
A record of value-add
We have a proven track record in handling various types of claims, including Employers’ and Public Liability, Professional Indemnity, General Liability, Healthcare (which was a key topic at the conference in terms of employee wellbeing and social care), Legal Expenses, Motor, and Property insurance (including housing disrepair). Our approach is centered on investigating claims diligently from the desktop and involving field force adjusters only when necessary.
This collaborative approach, combined with our proprietary claims management software Pelican, also allows us to monitor exposure and protect against emerging risks such as cyber attacks.
Communication is key when it comes to claims management, and working with an established and trusted partner like Pro Global can make all the difference. We are dedicated to helping local authorities and the public sector streamline their liability insurance claims, saving money for the public purse and driving better outcomes.
Contact us today to discover how Pro Global can optimise your claims management process and save money for your organisation. Let us be your trusted partner in achieving efficient and effective outcomes
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