Michael Mackenzie - Pro Global


Michael Mackenzie

Head of Specialist Claims

Specialism

Claims Management

Michael joined Pro Global in January 2021. Since joining Pro, he has led our Specialist Claims team which provides claims management services to our live market clients and legacy carriers of UK EL/PL liabilities. He was initially tasked with undertaking a review of the business to determine the optimum target operating model, leading to delivery of a programme of transformation including people, structure, processes, technology solutions, quality assurance, quality control, MI capability and a review of supplier arrangements, to ensure that Pro Global drives the best outcomes for our clients through a value-added proposition.

Michael has previously worked for solicitors, brokers, TPAs and insurers (live and run-off) handling claims and managing teams. Michael began to specialise in EL/PL occupational disease and illness claims in the live market in 2005. In 2010, he moved into the run-off market where he continued to manage disease and illness claims with a particular focus on construction risks and latterly the public sector (including a range of sensitive claims). He has significant involvement in handling test case litigation in HAVs, Asbestos-Related and sensitive claims, including group actions and EL policy trigger litigation. He has also been involved in work on a range of Inquiries and Government/MOJ Consultations.

Michael has extensive experience of operational transformation, claims tech and influencing the market through responses to consultations and involvement in various market forums. He currently chairs IRLA’s Legacy Claims Committee.


Join our team

We’re always looking for proactive professionals to join our team. Whether you’re a curious and data-driven graduate, or an established expert in a specialist insurance field, we’d love to hear from you. Click here to learn more about what it takes to succeed at Pro.

Latest Insights

From Compliance to Confidence – Why Strong Audit Functions Are Essential in Europe’s IDD Era

Europe’s insurers and intermediaries are under increasing pressure to embed a customer-centric, risk-aware culture that aligns with both regulatory expectations and market best practices, writes […]

Five Questions with Clearwater UW: Shaping the Future Marine Insurance for a Subsea Future

Clearwater is on a mission to redefine marine insurance through the fusion of technology, expertise, and global market insight. Its strength lies in navigating complex […]

Q&A: Why Smart Insurers Are Betting Big on AI, And Getting It Right 

We’ve all heard the AI hype, but in insurance, success isn’t about building a robot underwriter overnight. As Toby Fennemore, Solution Architect at Pro Global, […]