Previous 
Meet the Pros: Jeffrey Duke – Auditor
Jeffrey is a seasoned insurance and reinsurance professional with more than 27 years of experience in auditing and claims management. He joined Pro in 2025, […]
Audit
Insights
Alan Metzger is Technical Claims Manager who oversees the Sensitive Claims Team, focussing on historical abuse and complex care claims.
He has 37 years of UK general insurance experience across a broad range of claim types, running cases to Supreme Court level. Since 2002 he has specialised in the management of long and short tail disease claims, with a focus on child abuse and care matters in recent years. He represents clients on the ABI PL Claims Working Group and IRLA LCC.
Prior to joining Pro, Alan spent 30 years in a variety of claims roles within the Aviva Group. He has been involved in many market forums and issues, including drafting responses to consultations on regulatory or legislative change. He was heavily involved in EL policy tracing issues as a member of the ELTO Advisory Board.
Media centre
