Insurance Operations Specialists | Pro Global

We’re the specialist insurance experts

We simplify, transform and enable your insurance operations

EL/PL Claims Specialist

Discover why Pro Global is the market leader in EL/PL claims solutions

Gibraltar focussed audit event - Key takeaways

Debating the insurance landscape in Gibraltar amid challenging economic conditions and looking ahead to the future

Strategic Partnerships:

Solving the challenges of tomorrow.

Introducing CAI

Cleanse your data more efficiently and
turbo-charge your underwriting performance

What we help you with

Underwriting Support

Accuracy and efficiency are crucial to the underwriting process. Whether you need help with policy admin, delegated authority management, intermediary support, data cleansing or outsourcing a specialist back-office function, we can help.

Claims Management

As with the rest of the insurance world, claims management gets more complex. It is not feasible to employ all the specialist expertise you might need in-house. From claims administration through to negotiating settlements, we have high-value liability complex claims experts and low value follow-market expertise to significantly improve outcomes.

Financial & Technical Accounting

Accelerating cashflow, maximising reinsurance recoveries, releasing redundant reserves or recovering bad debt all benefit your bottom line. We have the highly specialised resource you need to resolve discrete problems or to provide ongoing flexible back-office support.

MGA Incubation & Facilitation

Our sister company Pro MGA Global Solutions is a flexible global platform for ambitious MGAs. We offer an entrepreneurial environment, a strong compliance framework and access to specialist business services to incubate, grow or invest capital in an MGA.

How we do that

Diagnose your operational effectiveness

Sometimes you need an external perspective to get to the real issues limiting your growth or profitability. We are 100% dedicated to addressing challenges and enabling innovation, with our strategic, insurance-focused advisory services.

Implement effective changes

We take a hands-on approach to establish or improve your in-house specialist operations. We embed our experts within your team to help them deliver savings, efficiencies and operational resilience that would otherwise be hard to attain.

Outsource and scale your operation

It can be expensive to access, hire or scale specialist operations in a rapidly changing market. Using our expert on-shore resources builds more flexible claims, policy management or back-office operations that gain economies of scale.

Audit your organisational compliance

Audits should not be a tick-box exercise. Our specialist experts can provide tailored claims, coverholder or technical audits, in multiple languages, with tangible recommendations from practitioners in your field and technical due diligence.

Enable your MGA

Realising the vision for your MGA requires an entrepreneurial environment, a strong compliance framework and access to specialist business services to support your growth. If you have ambitions to grow an MGA, or require support to facilitate or programme manage your portfolio, click here to learn more about Pro MGA Global Solutions.

“Pro’s ability to consolidate and streamline what had been a highly complex process into one hub has drastically improved the speed, efficiency and accuracy with which claims are handled. Pro have proven to be a valuable partner, knowledgeable and well experienced in the legacy sector.”

Portfolio Manager, Swiss Re

Latest Insights

Meet the team: Five questions with Csilla Kiss, Head of Operations, Insurance Services

We caught up with Csilla Kiss, who joined Pro Global in August 2022 as our new Head of Operations for Insurance Services. As someone who […]

Tightening up: What do the FCA’s new appointed representatives rules mean for insurers?

August 2022 saw the UK Financial Conduct Authority issue updated guidance on the responsibilities that companies working with appointed representatives across industries need to understand […]

MGAs: A Global Growth Market Looks Ahead

AM Best reports that premiums written by Managing General Agents (MGAs) stood at US$60 billion in 2021, up from US$51 billion in 2020 – record […]

Partners and Business Relationships

Working with carefully selected specialist businesses allows us to bring more value across the insurance eco-system and leverage best-of-breed technology solutions.

Meet the Experts

Pervin Sivanathan

Group Head of Audit & Advisory

Richard Emmett

Head of Insurance Services

Richard Lawson

Group Head of Claims

Danny Maleary

Head of MGA

Global reach, local specialism

We know that different markets can have different specialisms. We’ve spent 28 years tailoring our specialist expertise for multiple markets and languages.

Our clients