Europe - Pro Global

We’re the specialist insurance experts

We simplify, transform and enable insurance businesses, globally

The challenge

Occupational Disability Claims Processing

Welcome to Pro Global: EUROPE

We know that different insurance markets require different specialisms. Every territory has its own regulatory and compliance landscape and unique risks. That’s why we have spent 28 years tailoring our specialist expertise for multiple markets and languages.  


Pro has been operating in Germany since 2016.  With offices in Cologne and Unna we have local experts in both the regulatory landscape and the specialist insurance policies that are unique to the German backed by the global reach to support multi-territory operations. We use our expertise to advise, implement, outsource or audit your insurance operation wherever you trade.

On this page you will find details of the services specific to the German region only. For more details of our broader global services, across policy admin, claims management and technical accounting, click the link below or simply contact us for a chat.

Europe specific services

Pro Claims Solutions GmbH - Disability

With over 25 years of experience, we are the specialised claims service provider in the disability-field. Our team in Unna consists of experienced desk and field staff. With our professional, medical and legal expertise, we support you in all areas and with all relevant products (occupational disability, basic disability insurance, dread disease, etc.). Our range of services is rounded off by the technical support required for an optimal performance.

We are your contact for support in the following areas:

•  Claims handling
•  Review
•  Desk and field (On-site) service
•  Medical opinions by specialists in the various fields of expertise

Pro Insurance Solutions GmbH

At our location in Cologne, we support you in the areas of complex liability claims with a special focus on MedMal & A&E. We are your specialised contact partner, starting with the analysis of the portfolio, through the strategic orientation, the settlement of claims, right up to litigation support. Our legal expertise and our network of experts and medical professionals guarantee an optimal assessment in individual cases. Our service is rounded off by optimal technical support, evaluation of data and reporting tailored to the client.

Contact us for help with:

•  Due Diligence
•  Portfolio and reserve analysis
•  Claims Handling (run off and live portfolios)
•  Settlement negotiations
•  Litigation
•  Audit and review

Contact the Europe team today

Meet the Europe team

Roman Claudius Claren

Managing Director

Patrick Koch

Head of Operations / Authorized Representative

Emilie Schopin

Team Lead Claims Handling

Daniela Haus

In-house lawyer, Claims Handling & Team Lead

Marie Wilkner

Business & HR Support Manager

Stilianos Kalaitzidis

Head of Business Development

Svetlana Salamatin

Operations and Finance Assistant

Sven Holzhauer

Claims Handling & Team Lead

Latest Insights

Tightening up: What do the FCA’s new appointed representatives rules mean for insurers?

August 2022 saw the UK Financial Conduct Authority issue updated guidance on the responsibilities that companies working with appointed representatives across industries need to understand […]

MGAs: A Global Growth Market Looks Ahead

AM Best reports that premiums written by Managing General Agents (MGAs) stood at US$60 billion in 2021, up from US$51 billion in 2020 – record […]

Meet the team: Five questions with Shayne Caple, Head of Underwriting Services

We interrupted a busy day to pick Shayne’s brain about how things have changed over his tenure in the industry, and what he thinks will […]

Contact the Europe team today


Pro Insurance Solutions GmbH
Hohenzollernring 14,
50672 Cologne

Open in Google maps

Tel: +49-221-499380-70


Pro Claims Solutions GmbH,
Kamener Str. 110

Open in Google maps

Tel: +49 (0) 2935 9642-0

Join us?

We’re always looking for proactive professionals to join our team. Whether you’re a curious and data-driven graduate, or an established expert in a specialist insurance field, we’d love to  hear from you. Click below to learn more about what it takes to succeed at Pro.