“Empathy is a privilege that creates value.”
Elias Kuschel brings a strong customer‑centric mindset shaped during his early career in the banking sector, where he learned how to deliver smooth, high‑quality service even under demanding conditions. Building on this foundation, he has transferred these principles into effective leadership and performance management, with a clear focus on outstanding service quality and proactive customer engagement.
Career Highlights & Expertise
Elias combines analytical thinking with a people‑focused leadership style. His background enables him to foster service environments where efficiency, clarity, and human understanding go hand in hand. He is committed to creating structures that support both operational excellence and a positive experience for customers and employees alike.
Mission & Leadership Philosophy
For Elias, modern claims management thrives on inclusive diversity, streamlined processes, and an agile service culture. With a consistent customer‑first approach, he works to shape claims processes in a way that is both individually responsive and highly efficient.
Speed, empathy, and transparency form the core of his philosophy — creating sustainable customer value and reinforcing trust at every step of the journey.
https://www.youtube.com/watch?v=QWNEz__nuPA In the second and final session of our two-part Market Briefing series in partnership with the Managing General Agents’ Association (MGAA), Pro Global’s Mike […]
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