Alan Metzger is Head of Strategy – Abuse & Care at Pro Insurance Solutions Ltd. He has 35 years of UK general insurance experience across a broad range of claim types, running cases to Supreme Court level. Since 2002 he has specialised in the management of long and short tail disease claims, with a focus on child abuse and care matters in recent years. He represents clients on the ABI PL Claims Working Group and IRLA LCL.
Prior to joining Pro, Alan spent 30 years in a variety of claims roles within the Aviva Group. He has been involved in many market forums and issues, including drafting responses to consultations on regulatory or legislative change. He was heavily involved in EL policy tracing issues as a member of the ELTO Advisory Board.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Feb 16, 2023
Operational Resilience: the key boardroom topic for 2023
With strong economic headwinds putting pressure on balance sheets, and amid regulatory and compliance scrutiny, operational resilience – and in particular digital operational resilience – […]
Feb 02, 2023
Continuous Improvement: Identify, implement, review, repeat
Shayne Caple, Pro Global Head of Underwriting Services, always focuses on continuous improvement when supporting clients – but what does this mean in practice, and […]
Feb 01, 2023
New ‘Super’ MGA Casper selects Pro MGA Global Solutions as Incubation Partner
London, 2nd February, 2023: Pro MGA Global Solutions, the independent managing general agent (MGA) incubation division of global re/insurance trusted guidance provider, Pro Global Holdings […]
Katherine Gordon is a Senior auditor with over 10 years of experience in the insurance industry, primarily in claims. She joined Pro in January 2022 and has experience working at Northshore performing Coverholder and TPA File Audits.
Katherine has a background in investigating and resolving Auto, Property, Liability, and Bodily Injury claims and has worked as a claim specialist for major insurance companies like Agero Inc, Dane Street, and One Beacon.
Her expertise includes handling claims of various exposure levels, negotiations, critical thinking, report writing, and technology. She holds a Bachelor of Arts in Psychology and has excellent communication skills with knowledge of Lloyd’s Delegated Audit scope.
Contact the audit team: getintouch@pro-global.com
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Chris is an experienced practitioner who has worked across the London Insurance Market in areas such as marketing, market growth, and modernisation initiatives. He is currently Head of Marketing & External Communications at Pro and is responsible for all marketing and external communication activities across the business.
Chris joined Pro Global in February 2020 as a consultant and transitioned into another consultancy role within the Insurance Services team before being promoted to Head of Marketing & External Communications in October 2020.
Prior to joining Pro Global, Chris worked for Lloyd’s where he was responsible for the successful initiation, planning and execution of several London Market strategic initiatives. Chris has also held roles at London and International Insurance Brokers’ Association (LIIBA), where he represented a membership base of approximately 200 broking firms on market modernisation projects and Placing Platform Limited (PPL) as a consultant where he was responsible for managing the transition from PPL’s current workforce structure into that of an employing entity.
Contact the claims team: getintouch@pro-global.com
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Pervin is the Group Head of Audit & Advisory Services at Pro, where she is responsible for client relationship management, service and product development, and overseeing service delivery.
With over 30 years of experience in the insurance industry, Pervin specialises in the technical aspects of long-tail claims, particularly asbestos, health hazard, and pollution claims. She has also conducted due diligence and process reviews, reserve valuations, and provided litigation support.
Pervin has worked on various projects, including M&A reviews, claims file reviews, and reserving financials for major asbestos accounts in the London market. Additionally, she has sector experience in SLA management, claims consulting, and marketing and communications strategy.
Contact the audit team: getintouch@pro-global.com
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
