Pro Global strategically strengthens its offering in Latin America to support growth and increasing operational complexity in the insurance market

This strategic enhancement focuses on key capabilities designed to drive operational efficiency, strengthen financial control, and support sustainable and scalable growth models, including:

• Management of regional commercial agreements, including MERCOSUR (Green and Blue Cards) and Chile (International Third-Party Liability).
• Specialised back-office services for brokers, designed to optimize operations and free up internal capacity.
• Support for recoveries and cut-off processes, strengthening financial management and operational closings.
• End-to-end current account reconciliation, both in-house and between cedants, brokers, and reinsurers.
• Comparison of cover notes and terms and conditions slips for in-force facultative business, improving contractual control and consistency.
• Process re-engineering aimed at improving efficiency and scalability, including identification of automation opportunities and leveraging available IT tools in the region.

These services, which Pro Global already delivers in the Latin American market, form part of an integrated proposition that complements its established capabilities in claims management, consulting, digital transformation, underwriting support, and operational services. Together, they position Pro Global as a strategic partner capable of supporting clients across the entire insurance value chain, in both local operations and increasingly complex international environments.

The strengthening of this offering responds to a regional context characterized by increasing operational sophistication, growth in cross-border activity, and sustained demand for best market practices, liquidity management, and financial control. It also reflects the sector’s growing interest in flexible and scalable operating models that enable organisations to grow and adapt without a disproportionate increase in costs or internal complexity.

In a constantly evolving Latin American insurance market, Pro Global reaffirms its commitment to strategic investment in talent, specialised expertise, and innovative service models, supporting clients in continuously improving performance and capturing new business opportunities across the region.

Martin Smith, Pro Global’s Director for Latin America, commented:

“Latin America is a diverse region, with dynamic and rapidly evolving insurance markets. This strategic strengthening of our proposition reaffirms our commitment to local and international clients seeking to operate with greater efficiency, control, and agility. Our current suite of specialised services enables us to address concrete operational and financial challenges and positions Pro Global as a comprehensive partner for those looking to modernise operations, expand sustainably, and compete more effectively across the region. Continued investment in Latin America is a strategic priority for Pro Global.”

About Pro Global

Founded in 1993, Pro is a leading company in the insurance and reinsurance sector. We have a strong team of specialised experts who help simplify and transform complex and highly specialized operations.

We work in partnership with brokers, insurers, reinsurers, insurtechs, and managing general agents (MGAs) to develop scalable solutions that deliver critical capabilities and contribute to the growth and success of our clients.

Pro Global has offices in the UK, the United States, Europe, and Latin America, and offers a broad range of business lines including Pro MGA Global Solutions, Digital Services, Broker Services, Claims Management, Audit Services, Financial and Technical Accounting, and Underwriting Support.

For more information, please visit the Pro Global website

Spanish version of the press release

Portuguese version of the press release

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