Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Michael joined Pro Global in January 2021. Since joining Pro, he has led our Specialist Claims team which provides claims management services to our live market clients and legacy carriers of UK EL/PL liabilities. He was initially tasked with undertaking a review of the business to determine the optimum target operating model, leading to delivery of a programme of transformation including people, structure, processes, technology solutions, quality assurance, quality control, MI capability and a review of supplier arrangements, to ensure that Pro Global drives the best outcomes for our clients through a value-added proposition.
Michael has previously worked for solicitors, brokers, TPAs and insurers (live and run-off) handling claims and managing teams. Michael began to specialise in EL/PL occupational disease and illness claims in the live market in 2005. In 2010, he moved into the run-off market where he continued to manage disease and illness claims with a particular focus on construction risks and latterly the public sector (including a range of sensitive claims). He has significant involvement in handling test case litigation in HAVs, Asbestos-Related and sensitive claims, including group actions and policy trigger litigation. He has also been involved in work on a range of Inquiries e.g., the Hillsborough disaster and IICSA.
Michael has extensive experience of operational transformation, claims tech and influencing the market through responses to consultations and involvement in various market forums. He currently chairs IRLA’s Legacy Committee.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Feb 16, 2023
Operational Resilience: the key boardroom topic for 2023
With strong economic headwinds putting pressure on balance sheets, and amid regulatory and compliance scrutiny, operational resilience – and in particular digital operational resilience – […]
Feb 02, 2023
Continuous Improvement: Identify, implement, review, repeat
Shayne Caple, Pro Global Head of Underwriting Services, always focuses on continuous improvement when supporting clients – but what does this mean in practice, and […]
Feb 01, 2023
New ‘Super’ MGA Casper selects Pro MGA Global Solutions as Incubation Partner
London, 2nd February, 2023: Pro MGA Global Solutions, the independent managing general agent (MGA) incubation division of global re/insurance trusted guidance provider, Pro Global Holdings […]
Client Engagement Executive, EL Claims
Joined Pro in May 2018, bringing over 20 years of UK General Insurance experience.
She has worked extensively in client engagement roles and is skilled in People and Relationship Management, Process Improvement, Team Leadership, and Finance Management.
Debbie is a highly-focused manager with a track record for delivering on service level agreements, cost control, MI reporting, and risk management. She brings a wealth of knowledge to the EL/PL team and is dedicated to ensuring strong client engagement and satisfaction.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Steve has more than 35 years’ experience in the handling of all types of injury claims and since 2003, he has specialised in the administration of claims emanating from historic U.K liability books, the extraction of value from them, and protecting against/ mitigating against future risk.
He joined Pro in 2020 and prior to that, worked for RSA Group and Enstar. Steve has represented clients at industry forums over a long period and was the inaugural insurance industry representative on the Oversight Committee for the Diffuse Mesothelioma Payment Scheme. In addition, he acted for clients and trade organisations in successfully negotiating agreements, setting case precedents, and amending legislation to produce positive outcomes for clients with U.K liability portfolios.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Bart has over 25 years’ experience in the re/insurance
industry, with particular focus on managing claims on a worldwide basis, as
well as auditing, adjusting, management and reporting, across multiple lines of
business.
Bart has carried out claims reviews and provided recommendations and
strategy on a wide range of global accounts and lines of business. This has
included negotiating commutations with counterparties, driving strategy,
discounting parameters and achieving best possible results and final outcome on
behalf of various leading re/insurer clients.
Bart also has extensive
experience in managing clients’ TPA relationships, setting control parameters
and consolidating operations to risk manage and obtain cost benefit to the
client. In addition, Bart is an expert at leading claims peer reviews for both
Lloyd’s and London Market companies
Contact the audit team: getintouch@pro-global.com
Jonathan Richards is a solicitor with 10 years’ PQE and joined Pro Global in December 2021.
Jonny qualified at Weightmans and was a Team Leader of the run-off litigation team and later moved to Keoghs where he was promoted to Associate and headed up one of their NIHL/HAVS teams. He also has vast experience of dealing with mesothelioma claims and high value NIHL claims.
He has handled and supervised the handling of several high profile cases over the years including Adrian Bowe v Mersey Rewinds Engineering Ltd & 2 Others [2018] EWCA Civ 72 and Walton v United Utilities Limited (Carlisle County Court, May 11 2016) and has provided a number of large insurance clients with training on various aspects of occupational disease claims.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Michael joined Pro Global in March 2023 and leads our Biometric Claims Assessment team at the Cologne location. He trains new talents and contributes significantly to the growth of Pro Deutschland.
As an experienced lawyer and specialist in biometric claims processing, he supports our key account management and product development, with a special focus on digital solutions, in addition to ensuring our quality standards.
We are thrilled to have an expert like Michael with his competence and experience on our team and are excited to share our knowledge and developments regarding digitization with our customers.
Contact the claims team: getintouch@pro-global.com
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
