The Pro Global team had the pleasure of attending June’s ALARM Conference 2024 in Manchester, which was a fantastic networking event focusing on all areas of Risk Management and Claims. This year’s conference was a testament to the growing reach of ALARM , featuring high-level speakers and stimulating discussions that left us inspired and motivated.
This was our second year at the conference, and it was heartening to see the increased recognition of Pro Global as a Claims management provider for local authorities. Unlike last year, where many of our conversations were introductory, this year, attendees proactively approached our stand seeking support with claims, ideas, concepts, and clarifications. This shift indicates that our solutions are resonating well, particularly with local authorities, which is incredibly encouraging.
The conference agenda was rich with learning, networking, and training opportunities, allowing us to connect with members and industry experts. Our involvement in the logistics of the event provided us valuable insights into how we can refine our approach for next year to better serve the community.
One of the standout themes from our discussions with delegates this year was the integration of technology in claims handling, particularly automation and AI. The interest in digital transformation was palpable, with many questions about how these innovations can streamline claims processes and enhance efficiency. It is evident that the market is currently underserved in terms of smart automation due to the perceived high barriers to entry. At Pro Global, we are committed to lowering these barriers and enhancing our support with advanced digital services, ensuring local authorities can benefit from cutting-edge claims management solutions and smart automation.
Our support for Employers’ Liability (EL) and Public Liability (PL) claims handling, bolstered by our technology enablement, resonated strongly with attendees. The discussions reinforced the need for robust claims management solutions that leverage technology to improve efficiency and overall outcomes.
We extend our heartfelt thanks to the ALARM team for organising such a stimulating and successful conference and everyone who took the time to engage with us during the event. Your insights and feedback are invaluable as we continue to innovate and enhance our offerings.
If you would like to find out more about how Pro Global can support your claims management needs, please get in touch.
Meet our expert
Name: Michael Mackenzie
Job title: Head of Specialist Claims
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