Andrew Smith

Senior Consultant – Delegated Underwriting Audits

Andrew Smith is a highly experienced insurance professional with over 30 years of experience within the London Market. He has a Postgraduate Diploma in Marketing and currently holds the position of Executive Consultant, delegated Underwriting Audits at Pro. In his current role, Andrew undertakes Coverholder and TPA audits.

He has extensive knowledge in all aspects of a Coverholder’s or MGA’s operations, from underwriting to claims, accounts, governance, and controls. Andrew has been involved in over 100 binder reviews annually for over 20 Lloyd’s clients, covering a wide range of classes including property, casualty, contractors all risks, bloodstock, and personal accident. He has also successfully concluded numerous commutation negotiations and has been involved in numerous consulting projects such as historical inspections of records

Contact the audit team: getintouch@pro-global.com



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Karen Burmeister

Accounting Manager

Contact the claims team: getintouch@pro-global.com



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Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

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Richard Emmet

Head of Insurance Services

Contact the claims team: getintouch@pro-global.com



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Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

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Claude Miller JR

Reinsurance Manager

Contact the claims team: getintouch@pro-global.com



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Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

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Neil Witz

Senior Consultant – RAC

Contact the claims team: getintouch@pro-global.com



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Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

« Previous PageNext Page »

David Payne

Client Manager

Contact the claims team: getintouch@pro-global.com

Latest Insights

Key Takeaways: MGAA Webinar – Operational Resilience & Third-Party Vendor Risk 101: What Are the Challenges? 

In the first of our two-part webinar series hosted by the Managing General Agents’ Association (MGAA), Pervin Sivanathan, Group Head of Audit & Advisory Services; […]

Innovation and Efficiency Through Third-Party Providers: The Key to Advancing the German Disability Insurance Market in 2026

With one in four employees likely to experience some form of occupational disability during their career, and qualified claims assessors increasingly in short supply, it […]

Meet the Pros: Kristy Lovegrove

As Chief Technology Officer, Kristy Lovegrove has led Pro Global’s digital transformation strategy since December 2020, evolving the business through smart and scalable solutions. With […]

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Andy Harkness

Senior Client Manager

Contact the claims team: getintouch@pro-global.com



Return to previous page

Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

« Previous PageNext Page »

Alan Butler

Client Manager

Contact the claims team: getintouch@pro-global.com



Return to previous page

Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

« Previous PageNext Page »

Nick Rolfe

Senior Consultant

Contact the claims team: getintouch@pro-global.com



Return to previous page

Latest Insights


May 04, 2023


Reserving accuracy is key for managing complex claims development in 2023

This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]


Read More


May 03, 2023


The “zero” moment of the claim

Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]


Read More


Apr 28, 2023


An insurance claims adviser local authorities can trust

Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]


Read More

Meet the team

Michael Mackenzie

Head of Specialist Claims


OPEN

Ceri-Siân Williams

Solicitor (non-practising)


OPEN

Emma Rees

Client Manager


OPEN

Garret Spring

Enstar Lead


OPEN

Alan Metzger

Head of Strategy Abuse & Care


OPEN

Steve Bellingham

Head of Strategy – Disease and Illness at Pro Insurance Solutions


OPEN

Jonathan Richards

Solicitor (non-practising)


OPEN

Iain Turnbull

Client Lead


OPEN

Ian Harvey

Consultant (Claims) – EL/PL Claims


OPEN

Kevin Coll

Claims Manager


OPEN

« Previous PageNext Page »

Richard Woods

Audit Consultant

Richard is an experienced Claims Consultant and Auditor with a background in insurance and reinsurance, primarily in the Lloyd’s and London Market.

With 17 years of experience, he has worked on a range of projects, including delegated underwriting authority risk and claims audits for clients in the UK, Europe, and the US, as well as corporate risk and compliance oversight. Richard has also worked as a claims adjuster for Pro’s claims team, managing Lloyd’s and London Market Company claims, and for a global Swiss reinsurer to reduce a backlog of several thousand claims.

His consultancy experience includes working on a bespoke project with a general insurance and reinsurance company, remapping and reallocating their risk codes across numerous legacy systems. Richard is an accredited Lloyd’s CFR reviewer, and he is skilled in compliance, claims management, risk management, commutation analysis and negotiations, and business analytics.

Contact the team: getintouch@pro-global.com



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