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Diana Richter

Team Lead, Claims Assessment

Specialism

Claims Management

Diana joined Pro Claims Solutions in 2022 as a Claims Assessor and was appointed Team Lead in 2026. Combining a background in psychology with extensive claims assessment experience, she brings a people-focused approach to leadership and a strong commitment to delivering high-quality outcomes for clients.

Expertise & experience

  • Holds a degree in Psychology, complemented by extensive experience in claims assessment and a deep understanding of client requirements and operational processes.
  • Experienced in onboarding, training, and mentoring new colleagues, helping them develop the skills and confidence needed to succeed.
  • Serves as a Key Account Manager, with responsibility for maintaining quality standards, strengthening client relationships, and ensuring consistently high levels of service delivery.

Diana’s mission

  • To lead and support my team in delivering accurate, high-quality, customer-focused claims decisions while maintaining consistency and excellence in claims assessment.
  • To foster a collaborative and supportive working environment that encourages professional development, promotes trust and accountability, and enables individuals and teams to perform at their best.

“To me, good leadership means creating an environment where people are motivated, can rely on one another, and achieve strong results together.”

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Other members of the Claims Management team


Contact

Diana.Richter@pro-global.com

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