Lucy Eaborn is an experienced Disease and Environmental Claims Technician with over 24 years of knowledge handling EL and PL claims.
Specializing in claims for the local authority and public sector market, where she served as a Lead TPA contact/handler for Municipal Mutual Insurance. She has a passion for customer service and commitment.
Lucy worked for the Zurich occupational disease team for 24 years before joining the Pro Enstar team in July 2022, She has a wealth of experience handling high-value claims, including Mesothelioma claims, and has also mentored and supervised colleagues throughout her career.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Sarah is a highly experienced Senior Claims Handler/Account Manager in the London Market with over 25 years of experience in the insurance and reinsurance industry. She has a strong background in claims handling, including Property Damage and Business Interruption claims, originating from various parts of the world such as the USA, South America, and Scandinavia. Sarah has excellent knowledge of Lloyds Market practices and the Lloyds Claims Scheme.
She is responsible for managing a team of 7 claims handlers and admin staff, leading a client service team, conducting claims peer reviews, and ensuring excellent service delivery. Sarah has experience with various systems such as ECF systems, TRAX, Guidewire, Docosoft, Iris, and LexisNexis.
Her expertise spans multiple lines of business, including Property, Contingency, Energy, Financial Lines, Cyber, Accident, and Health.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Apr 03, 2023
Reinsurance News Interview with Danny Maleary
This article is published with the kind permission of Reinsurance News There has been a significant increase in reinsurers’ appetite wanting to specialise in reinsuring […]
Mar 20, 2023
The Road to Resilience: How Insurers are Weathering the Economic Storm
This article was published in The European Financial Review and is shared with the kind permission of the publication. ———– The insurance industry has a […]
Mar 02, 2023
Maximising the Benefits of Public Sector Insurance Claims
As the Head of UK Specialty Claims at Pro Global, I would like to shed some light on how local authorities and public sector bodies […]
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 23, 2023
BIBA 2023 Key takeaways: Confidence, Connections and Creative underwriting solutions
From regional broker M&A to the factors stimulating further movement into the MGA space, Pro MGA Global Solutions CEO Danny Maleary highlights his three key […]
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Guillaume Dutertre is a French-speaking auditor who has spent 6 years working for AIG prior to joining Pro in January 2022. He is currently involved in Delegated Authority audits in the UK and overseas, and also participates in Complaints-specific audits. As part of his role, Guillaume performs on-site interviews with key staff members, tests a sample of underwriting and claims files, determines the accuracy and timeliness of risk reporting and settlement, reviews operational policies and procedures, and assesses key compliance issues.
Additionally, Guillaume participates in Delegated Authority Audits under the Lloyd’s Audit scope, runs audit interviews, documents and shares findings with management, and assesses Complaints Handling. Before his current role, Guillaume worked as a Claims Handler for A&H and Warranty business, and later as a Complaints Handler in the Compliance Team, where he was responsible for RCA and reports for EMEA and Quality Assurance.
Contact the audit team: getintouch@pro-global.com
Kevin heads up our Complex Claims Team, focusing on high value and complex asbestos-related disease claims. He has over ten years’ experience in the legacy claims market. Prior to this he was a fully qualified Thermal Insulation Engineer.
He began his insurance career with Aviva as a claims handler, prior to becoming a case manager and was part of the team who transferred across to Pro Global in November 2016 following the successful reinsurance agreement with Swiss Re. His SME knowledge was utilised in order to successfully migrate policies and claims from nine separate systems into one policy claims system to expedite the claims process.
Kevin has a wealth of knowledge and experience in EL/PL claims handling, from NIHL and VWF to all asbestos related disease types including mesothelioma as well as live market claims experience such as CQC and PACE investigations. He has worked on numerous internal projects as well as been integral in discussions with existing and new clients.
Contact the claims team: getintouch@pro-global.com
Head of Specialist Claims
Solicitor (non-practising)
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
Contact the claims team: getintouch@pro-global.com
May 04, 2023
Reserving accuracy is key for managing complex claims development in 2023
This article is shared with the kind permission from Insurance Day. Original article here ————- Accurately reserving historic books of business that are affected by […]
May 03, 2023
The “zero” moment of the claim
Advising the insured at the time of the claim is the key to success in speeding up the settlement, says Sabrina Nieto, P&C Manager. The […]
Apr 28, 2023
An insurance claims adviser local authorities can trust
Harnessing technology and complex claims expertise to streamline public sector insurance claims management can save money for the public purse, says Pro Global Head of […]
Head of Specialist Claims
Solicitor (non-practising)
Client Manager
Enstar Lead
Head of Strategy Abuse & Care
Head of Strategy – Disease and Illness at Pro Insurance Solutions
Solicitor (non-practising)
Client Lead
Consultant (Claims) – EL/PL Claims
Claims Manager
