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Meet the Pros: Susan Abrahams
Susan joined Pro Insurance Solutions in 2015 as Executive Assistant (EA) to the Group CEO and Group Head of Claims, before moving over to the […]
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Jessica is a Senior Compliance Consultant in Pro’s Audit & Advisory practice, where she supports insurers, MGAs, brokers and other regulated firms with regulatory assurance, governance and operational compliance. She helps firms understand where regulatory and conduct risk sits in their business, test whether their frameworks and controls work in practice, and turn regulatory requirements into practical, sustainable solutions.
She brings more than 15 years of insurance and compliance experience across operational and regulatory roles, including senior positions at UKGI and Hastings Direct. Having worked in first and second line compliance, consultancy, audit and operational leadership, she understands how regulatory requirements translate into day-to-day insurance operations. She is also a board member and investor in ONO, a specialist fleet incident management business.
Jessica previously worked with Pro as a Compliance Consultant and rejoined in 2026. Her work covers regulatory and thematic reviews, product governance and fair value, Consumer Duty, complaints and root cause analysis, claims and customer outcomes, operational resilience, third-party oversight and regulatory change. She helps firms identify gaps, strengthen governance and controls, and develop proportionate solutions that work commercially as well as meeting regulatory expectations.
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