Claire Heal

Operations Manager- Risk Capture

Specialism

Claims Management Financial & Technical Accounting

Claire Heal is an experienced Operations Manager with over two decades of expertise in the Lloyd’s market, specialising in Risk/Data Capture, DUA, Messaging, and Client SLA delivery. Her track record includes successfully improving operational processes through effective team management and a collaborative leadership style. Passionate about Change Management, Claire leads high-performing teams that consistently deliver outstanding results, managing multiple teams and client relationships in Risk Capture and Bordereau.

She excels in transitions and onboarding, consistently achieving SLAs ahead of schedule with her highly skilled professionals, fostering skill development and exceeding client service expectations. Claire is a dynamic leader in operations management, renowned for her dedication and exceptional results.

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Other members of the Claims Management team

Contact

+44 (0)20 7068 8000

getintouch@pro-global.com

In the news

Incubating careers as well as MGAs

https://youtu.be/KsmuGneNNiU?si=4FRpMbkoktXMvZHQ In his second work placement with Pro MGA Global Solutions, 17-year-old Ollie Dalzell gears up for a future in financial services. This time last […]

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Nov 19, 2024

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Latest Insights

Nov 13, 2024

Clean Data, Clear Risks: How Data Cleansing is Powering Re/Insurance Precision

This article is shared with the kind permission of Insurance Edge. ———- According to Statista, the amount of data created, captured, copied, and consumed globally […]

Nov 11, 2024

How Louisiana’s House Bill 672 Is Reshaping the MGA and TPA Landscape

This article is shared with the kind permission by the publication Carrier Management ————— Louisiana’s newly enacted House Bill 672 has introduced a wave of regulatory […]

Oct 21, 2024

In the spotlight: Claims Head Injury

This article was originally published on Claims Media. Stephen Bellingham, Head of Claims Strategy at Pro Global, investigates how litigation could impact how certain sports are played in […]

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Pro MGA Global Solutions is a trading brand of Pro MGA Solutions Limited which is a company incorporated and registered in England and Wales, whose registered office is One America Square, 17 Crosswall, London EC3N 2LB (Reg No. 10575665). Pro MGA Solutions Limited is authorised and regulated in the UK by the Financial Conduct Authority (FRN: 770419).